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Sagility Customer Service Representative Interview Questions and Answers

Updated 23 Feb 2024

Sagility Customer Service Representative Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. They asked basic your information
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What do you do for leisure
  • Q3. Hobbies and interests
Round 3 - One-on-one 

(6 Questions)

  • Q1. If amenable to work onsite and on a shifting schedule
  • Q2. What is customer service representative do?
  • Ans. 

    Customer service representatives provide assistance and support to customers with their inquiries, complaints, and issues.

    • Assist customers with inquiries, complaints, and issues

    • Provide information about products or services

    • Resolve customer concerns and escalate issues if necessary

    • Maintain customer records and follow up on customer interactions

    • Ensure customer satisfaction and retention

  • Answered by AI
  • Q3. Any idea about BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

    • BPO companies provide services such as customer support, technical support, telemarketing, data entry, and more

    • Outsourcing to BPO companies can help businesses save costs and focus on core activities

    • Examples of BPO companies include Teleperformance, Convergys, and Accenture

  • Answered by AI
  • Q4. Strengths and weaknesses
  • Q5. What is your edge among other applicants
  • Q6. Why do you applied in BPO

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer the question with confidence and be honest.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Personality Assessment 

(2 Questions)

  • Q1. What is your hobbies?
  • Q2. What is your strengths and weaknesses?
Round 3 - Technical 

(2 Questions)

  • Q1. Language Test for this Round
  • Q2. Typing Test for this Round

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself in the interview stage. You got this!

Customer Service Representative Interview Questions Asked at Other Companies

Q1. 4) What is the difference between BPO and KPO?
asked in HCLTech
Q2. What is a bpo, what do you know about bpo, could you please expla ... read more
asked in Mindpearl
Q3. What would you consider when describing something technical to a ... read more
asked in Mindpearl
Q4. Explain how the features of technique is advancing?
asked in Mindpearl
Q5. What are the techniques that we use during technical study?

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you have choosen BPO sector

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Give ur basic intro ??
  • Q2. What is ur daily routine
  • Q3. What is Coustomer care executive & BPO??
  • Ans. 

    A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.

    • Customer care executives are responsible for providing excellent customer service.

    • They handle customer queries, complaints, and provide solutions.

    • BPO is a business model where a company outsources its non-core business processes to a third-party provider.

    • BPOs provide services like custo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency must be in the interview rounad
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about your self
  • Q2. What did you do in your last weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Speak about the given topic for 1 minute
  • Ans. 

    The importance of active listening in customer service

    • Active listening involves paying full attention to the customer and understanding their needs

    • It helps build rapport and trust with the customer

    • Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

    • Active listening can lead to better problem-solving and conflict resolution

    • It is important to avoid interrupting the custom

  • Answered by AI
Round 2 - Telephonic Call 

(1 Question)

  • Q1. You must give the answer within 5 seconds on the phone

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself What is your hobbies
Round 3 - One-on-one 

(2 Questions)

  • Q1. Resume related questions Why did u choose this field
  • Q2. They will check your communication so be bold and answer all the question
Round 4 - Aptitude Test 

Versant test
This is easy round

Interview Preparation Tips

Topics to prepare for HCL Healthcare Customer Service Representative interview:
  • Communication Skills
  • Telecommunication
Interview preparation tips for other job seekers - Experienced don't go for this job role because they won't hire experienced
Freshers can go but competition will be heavy and Bond will be there
If you're resume was last they won't select
All the best to all job seekers but please go if you're friends anyone is working there! Otherwise don't go this is my personal opinion and if you go with your friend they will select any one they won't select u both!! So think before going with your friends
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell us something about yourself
  • Q2. Previous job description
  • Q3. Tell me about ienergizer
  • Ans. 

    ienergizer is a global provider of business process outsourcing solutions.

    • ienergizer offers customer service, technical support, sales, and back-office services.

    • The company has operations in multiple countries including India, the Philippines, and the United States.

    • ienergizer serves clients in various industries such as telecommunications, healthcare, and retail.

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Introduce yourself first
  • Q2. What have you done yesterday
Round 4 - Aptitude Test 

You'll have tk learn about versant from YouTube

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Sagility Interview FAQs

How many rounds are there in Sagility Customer Service Representative interview?
Sagility interview process usually has 3 rounds. The most common rounds in the Sagility interview process are One-on-one Round, Resume Shortlist and Personality Assessment.
What are the top questions asked in Sagility Customer Service Representative interview?

Some of the top questions asked at the Sagility Customer Service Representative interview -

  1. What is customer service representative ...read more
  2. Any idea about ...read more
  3. They asked basic your informat...read more

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Sagility Customer Service Representative Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
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4.0/5

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