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I applied via Referral and was interviewed before Feb 2023. There were 3 interview rounds.
Customer service representatives provide assistance and support to customers with their inquiries, complaints, and issues.
Assist customers with inquiries, complaints, and issues
Provide information about products or services
Resolve customer concerns and escalate issues if necessary
Maintain customer records and follow up on customer interactions
Ensure customer satisfaction and retention
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.
BPO companies provide services such as customer support, technical support, telemarketing, data entry, and more
Outsourcing to BPO companies can help businesses save costs and focus on core activities
Examples of BPO companies include Teleperformance, Convergys, and Accenture
I applied via Job Portal and was interviewed before Jul 2022. There were 3 interview rounds.
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posted on 15 Sep 2021
I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.
posted on 13 Oct 2021
I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.
A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.
Customer care executives are responsible for providing excellent customer service.
They handle customer queries, complaints, and provide solutions.
BPO is a business model where a company outsources its non-core business processes to a third-party provider.
BPOs provide services like custo...
posted on 30 Dec 2022
I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.
I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.
I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.
Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...
I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.
The importance of active listening in customer service
Active listening involves paying full attention to the customer and understanding their needs
It helps build rapport and trust with the customer
Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback
Active listening can lead to better problem-solving and conflict resolution
It is important to avoid interrupting the custom
posted on 8 May 2022
I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.
This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.
posted on 20 Feb 2023
I applied via Walk-in and was interviewed in Jan 2023. There were 4 interview rounds.
Versant test
This is easy round
posted on 18 Jun 2023
I applied via Referral and was interviewed before Jun 2022. There were 4 interview rounds.
ienergizer is a global provider of business process outsourcing solutions.
ienergizer offers customer service, technical support, sales, and back-office services.
The company has operations in multiple countries including India, the Philippines, and the United States.
ienergizer serves clients in various industries such as telecommunications, healthcare, and retail.
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