Sagility Customer Service Representative Interview Questions and Answers

Was on grammar, spelling and punctuation.

Q1. Speak about the given topic for 1 minute
Ans. 
The importance of active listening in customer service
• Active listening involves paying full attention to the customer and understanding their needs

• It helps build rapport and trust with the customer

• Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

• Active listening can lead to better problem-solving and conflict resolution

• It is important to avoid interrupting the custom
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Q1. You must give the answer within 5 seconds on the phone
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Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
Ans. 
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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