10+ Sagility Customer Service Representative Interview Questions & Answers | Complete Prep Guide 2025

Sagility Customer Service Representative Interview Experiences

2 interviews found

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 23 Feb 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - HR

(1 Question)

Q1. They asked basic your information

Add your answer

Round 2 - One-on-one

(3 Questions)

Q1. Tell me about yourself

Add your answer

Q2. What do you do for leisure

Add your answer

Q3. Hobbies and interests

Add your answer

Round 3 - One-on-one

(6 Questions)

Q1. If amenable to work onsite and on a shifting schedule

Add your answer

Q2. What is customer service representative do?

Ans.

Customer service representatives provide assistance and support to customers with their inquiries, complaints, and issues.

Assist customers with inquiries, complaints, and issues
Provide information about products or services
Resolve customer concerns and escalate issues if necessary
Maintain customer records and follow up on customer interactions
Ensure customer satisfaction and retention

Answered by AI

Add your answer

Q3. Any idea about BPO

Ans.

BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

BPO companies provide services such as customer support, technical support, telemarketing, data entry, and more
Outsourcing to BPO companies can help businesses save costs and focus on core activities
Examples of BPO companies include Teleperformance, Convergys, and Accenture

Answered by AI

Add your answer

Q4. Strengths and weaknesses

Add your answer

Q5. What is your edge among other applicants

Add your answer

Q6. Why do you applied in BPO

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer the question with confidence and be honest.

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 10 Jul 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Job Portal and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Personality Assessment

(2 Questions)

Q1. What is your hobbies?

Add your answer

Q2. What is your strengths and weaknesses?

Add your answer

Round 3 - Technical

(2 Questions)

Q1. Language Test for this Round

Add your answer

Q2. Typing Test for this Round

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself in the interview stage. You got this!

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Teleperformance

Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why you have choosen BPO sector

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.

Customer Service Representative Interview Questions & Answers

Teleperformance

Anonymous

posted on 13 Oct 2021

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Give ur basic intro ??

Add your answer

Q2. What is ur daily routine

Add your answer

Q3. What is Coustomer care executive & BPO??

Ans.

A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.

Customer care executives are responsible for providing excellent customer service.
They handle customer queries, complaints, and provide solutions.
BPO is a business model where a company outsources its non-core business processes to a third-party provider.
BPOs provide services like custo...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency must be in the interview rounad

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 30 Dec 2022

Interview experience

Good

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me something about your self

Add your answer

Q2. What did you do in your last weekend?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

Customer Service Representative Interview Questions & Answers

Wipro

Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why do you want to join wipro?

Ans.

I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Teleperformance

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Speak about the given topic for 1 minute

Ans.

The importance of active listening in customer service

Active listening involves paying full attention to the customer and understanding their needs
It helps build rapport and trust with the customer
Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback
Active listening can lead to better problem-solving and conflict resolution
It is important to avoid interrupting the custom

Answered by AI

Add your answer

Round 2 - Telephonic Call

(1 Question)

Q1. You must give the answer within 5 seconds on the phone

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

HCL Healthcare

Anonymous

posted on 20 Feb 2023

Interview experience

Average

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Introduce yourself What is your hobbies

View 1 more answer

Round 3 - One-on-one

(2 Questions)

Q1. Resume related questions Why did u choose this field

Add your answer

Q2. They will check your communication so be bold and answer all the question

Add your answer

Round 4 - Aptitude Test

Versant test
This is easy round

Interview Preparation Tips

Topics to prepare for HCL Healthcare Customer Service Representative interview:

Communication Skills
Telecommunication

Interview preparation tips for other job seekers - Experienced don't go for this job role because they won't hire experienced
Freshers can go but competition will be heavy and Bond will be there
If you're resume was last they won't select
All the best to all job seekers but please go if you're friends anyone is working there! Otherwise don't go this is my personal opinion and if you go with your friend they will select any one they won't select u both!! So think before going with your friends

Customer Service Representative Interview Questions & Answers

iEnergizer

Anonymous

posted on 18 Jun 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Tell us something about yourself

Add your answer

Q2. Previous job description

Add your answer

Q3. Tell me about ienergizer

Ans.

ienergizer is a global provider of business process outsourcing solutions.

ienergizer offers customer service, technical support, sales, and back-office services.
The company has operations in multiple countries including India, the Philippines, and the United States.
ienergizer serves clients in various industries such as telecommunications, healthcare, and retail.

Answered by AI

Add your answer

Round 3 - HR

(2 Questions)

Q1. Introduce yourself first

Add your answer

Q2. What have you done yesterday

Add your answer

Round 4 - Aptitude Test

You'll have tk learn about versant from YouTube

Sagility Interview FAQs

How many rounds are there in Sagility Customer Service Representative interview?

Sagility interview process usually has 3 rounds. The most common rounds in the Sagility interview process are One-on-one Round, Resume Shortlist and Personality Assessment.

What are the top questions asked in Sagility Customer Service Representative interview?

Some of the top questions asked at the Sagility Customer Service Representative interview -

What is customer service representative ...read more
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Sagility Interviews By Designations

Interview Questions for Popular Designations

Sagility Customer Service Representative Interview Process

based on 2 interviews

Interview experience

Excellent

Join Sagility Wisdom in Action

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Sagility Salaries in India

Senior Process Consultant 1.2k salaries	₹0 L/yr - ₹0 L/yr
Process Consultant 741 salaries	₹0 L/yr - ₹0 L/yr
Process Associate 398 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 253 salaries	₹0 L/yr - ₹0 L/yr
Senior Process Associate 231 salaries	₹0 L/yr - ₹0 L/yr