Ebixcash Global Services Citizen Service Executive Interview Questions and Answers

Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
Ans. 
I possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• Strong communication skills to effectively interact with customers and address their concerns

• Proven problem-solving abilities to quickly resolve issues and provide satisfactory solutions

• Customer-centric approach to prioritize customer satisfaction and build positive relationships

• Ability to remain calm and compose...read more
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Q2. What skills do you possess that are relevant to the execution of this role?
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills to effectively interact with customers and address their concerns

• Strong problem-solving abilities to quickly resolve issues and provide solutions

• Customer-centric approach to ensure customer satisfaction and retention

• Ability to remain calm and patient in challenging situations

• Experience in han...read more
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Q3. What attracted you to choose this company as your new employer?
Ans. 
The company's strong reputation for excellent customer service and commitment to employee development attracted me.
• Reputation for excellent customer service

• Commitment to employee development

• Positive reviews from current and former employees
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Q4. What's your salary expectations
Ans. 
My salary expectations are in line with industry standards and based on my experience and qualifications.
• Research industry standards for the position

• Consider my experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits package
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Q1. Do you have experience
Ans. 
Yes, I have 3 years of experience in customer service roles.
• Worked as a customer service representative for 2 years at Company X

• Handled customer inquiries, resolved complaints, and processed orders

• Trained new employees on customer service best practices
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Q2. Are you dedicated to this role
Ans. 
Yes, I am dedicated to this role and committed to providing excellent customer service.
• I have a strong work ethic and always strive to exceed customer expectations

• I am willing to go above and beyond to resolve customer issues and ensure their satisfaction

• I am constantly seeking ways to improve my skills and knowledge in order to better serve customers
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Integrity and honesty

Q1. Basic introduction
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Q2. About experience
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Q1. Basic introduction and experiences
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Q1. Basic introduction and experience
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Q1. Basic Aptitude test reasoning maths ,basic english grammer voice speaking and pronounciation and English typing and mail writing
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Q1. Tell me something about yourself that's not on CV
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Q2. What are your expectations
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Q1. Test familiarity with MS office tools
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Q2. Test ability to work with Avaya
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Q1. Scenario specific call listening
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I was asked to read an article infront of the leadership team. They asked me questions about what I read.

Q1. Introduction of the company
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Q2. Explanation of whole company
Ans. 
It is renowned company it is estd at2001
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Q3. Tell me something about our company mission vission
Ans. 
Achieved its growth and the company is famous
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Q4. Goals of the company
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Q5. First source solutions company full detail
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Q6. Whole summary of the company
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Q7. Company objective
Ans. 
Company objective is to provide exceptional customer service and exceed customer expectations.
• Company aims to prioritize customer satisfaction and retention

• Focus on building strong relationships with customers

• Strive to go above and beyond to meet customer needs and resolve issues efficiently
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Q8. Company whole structure
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Q9. Explanation of whole company about first source solutions
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Q10. First source solutions founder explanation
Ans. 
First Source Solutions is a global provider of business process management services.
• Founded in 2001 by Ananda Mukerji

• Headquartered in Mumbai, India

• Offers services in customer management, data processing, and more
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Q11. First source solutions detail
Ans. 
First Source Solutions is a global provider of business process outsourcing services.
• First Source Solutions offers customer service solutions for various industries.

• They provide services such as inbound and outbound customer support, technical support, and sales support.

• The company focuses on delivering high-quality customer service to enhance client satisfaction.

• First Source Solutions has a global presence with multip
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Q12. Whole company detail
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Q13. First source solutions estd
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Q14. Company head discussion
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Q15. Serious discussion about company
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Q16. Company rules and regulations
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Q17. Establishment of company
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Q18. Company founder name
Ans. 
The company founder's name is John Smith.
• John Smith is a visionary entrepreneur who started the company in 2005.

• He has a background in customer service and a passion for helping others.

• John Smith's leadership has guided the company to success in the industry.
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Q19. Company success
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Q1. Tell me something about yourself
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Q2. First source solutions company background
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Q3. Company full information
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Q4. Salary packages
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Company whole process

Q1. Typing test and listening
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Q2. Conversation and HR friendly nature
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Q1. Self introduction
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Q2. Any topic other than self introduction
Ans. 
Discuss your experience with handling difficult customers.
• Stay calm and listen actively to the customer's concerns

• Empathize with the customer and show understanding

• Offer solutions or alternatives to resolve the issue

• Seek assistance from a supervisor if needed

• Follow up with the customer to ensure satisfaction
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Q1. Self introduction
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Q2. Family information
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Q1. Telling about myself
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Q1. Test will be for grammar listening check online
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Q1. Few questions about my background.
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Q1. In manager round they will explain the work time and salary that's it.
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Q1. Previous packages, and only preferred related experience
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Q1. They will ask for previos experience
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Q2. Previous conpany derails
Ans. 
I have never been derailed in my previous company.
• I have a track record of successfully managing projects and teams in my previous roles.

• I have consistently met or exceeded performance expectations in my previous positions.

• I have received positive feedback from supervisors and colleagues in my previous company.
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Q3. Tell me about yout previous work experience
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Q4. Salary expectations
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