Ebixcash Global Services Citizen Service Executive Interview Questions and Answers

Q1. Basic introduction
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Q2. About experience
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Q1. Basic introduction and experiences
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Q1. Basic introduction and experience
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Q1. Basic Aptitude test reasoning maths ,basic english grammer voice speaking and pronounciation and English typing and mail writing
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Q1. Tell me something about yourself that's not on CV
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Q2. What are your expectations
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Q1. Test familiarity with MS office tools
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Q2. Test ability to work with Avaya
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Q1. Scenario specific call listening
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I was asked to read an article infront of the leadership team. They asked me questions about what I read.

Q1. Introduction of the company
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Q2. Explanation of whole company
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It is renowned company it is estd at2001
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Q3. Tell me something about our company mission vission
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Achieved its growth and the company is famous
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Q4. Goals of the company
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Q5. First source solutions company full detail
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Q6. Whole summary of the company
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Q7. Company objective
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Company objective is to provide exceptional customer service and exceed customer expectations.
• Company aims to prioritize customer satisfaction and retention

• Focus on building strong relationships with customers

• Strive to go above and beyond to meet customer needs and resolve issues efficiently
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Q8. Company whole structure
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Q9. Explanation of whole company about first source solutions
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Q10. First source solutions founder explanation
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First Source Solutions is a global provider of business process management services.
• Founded in 2001 by Ananda Mukerji

• Headquartered in Mumbai, India

• Offers services in customer management, data processing, and more
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Q11. First source solutions detail
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First Source Solutions is a global provider of business process outsourcing services.
• First Source Solutions offers customer service solutions for various industries.

• They provide services such as inbound and outbound customer support, technical support, and sales support.

• The company focuses on delivering high-quality customer service to enhance client satisfaction.

• First Source Solutions has a global presence with multip
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Q12. Whole company detail
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Q13. First source solutions estd
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Q14. Company head discussion
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Q15. Serious discussion about company
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Q16. Company rules and regulations
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Q17. Establishment of company
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Q18. Company founder name
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The company founder's name is John Smith.
• John Smith is a visionary entrepreneur who started the company in 2005.

• He has a background in customer service and a passion for helping others.

• John Smith's leadership has guided the company to success in the industry.
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Q19. Company success
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Q1. Tell me something about yourself
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Q2. First source solutions company background
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Q3. Company full information
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Q4. Salary packages
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Company whole process

Q1. Typing test and listening
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Q2. Conversation and HR friendly nature
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Not aptitude test actually its a test to check communication, There is one softener where they asked basic English questions of grammar, and also verbal and non verbal test include.

Q1. Self introduction in brief
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I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Strong communication and interpersonal skills

• Ability to work well under pressure and in a fast-paced environment
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Q2. Prove your convenience skills.
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Q1. Self introduction
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Q2. Any topic other than self introduction
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Discuss your experience with handling difficult customers.
• Stay calm and listen actively to the customer's concerns

• Empathize with the customer and show understanding

• Offer solutions or alternatives to resolve the issue

• Seek assistance from a supervisor if needed

• Follow up with the customer to ensure satisfaction
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Q1. Self introduction
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Q2. Family information
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Q1. Telling about myself
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Q1. Test will be for grammar listening check online
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Q1. Few questions about my background.
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Q1. In manager round they will explain the work time and salary that's it.
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Q1. Previous packages, and only preferred related experience
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Q1. They will ask for previos experience
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Q2. Previous conpany derails
Ans. 
I have never been derailed in my previous company.
• I have a track record of successfully managing projects and teams in my previous roles.

• I have consistently met or exceeded performance expectations in my previous positions.

• I have received positive feedback from supervisors and colleagues in my previous company.
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Q3. Tell me about yout previous work experience
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Q4. Salary expectations
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