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DATAMARK BPO SERVICE (P) LTD Customer Care Associate Interview Questions and Answers

Updated 28 Sep 2023

DATAMARK BPO SERVICE (P) LTD Customer Care Associate Interview Experiences

1 interview found

Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 28 Sep 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. What is your biggest weakness
    • Add your answer
  • Q2. What is your biggest strength
    • Add your answer
  • Q3. Your best quality
  • Ans. 

    My best quality is my ability to empathize with customers and provide personalized solutions to their problems.

    • Strong communication skills to effectively understand and address customer needs

    • Ability to remain calm and patient in stressful situations

    • Experience in actively listening to customers and showing genuine concern for their issues

    • Answered by AI
    Add your answer
  • Q4. Your worst quality
  • Ans. 

    I can be overly critical of myself

    • I tend to set high standards for myself

    • I can be self-critical to the point of being counterproductive

    • I am working on being more forgiving of myself and accepting imperfections

    • Answered by AI
    Add your answer
  • Q5. Your biggest fear
    • Add your answer

Interview Preparation Tips

Topics to prepare for DATAMARK BPO SERVICE (P) LTD Customer Care Associate interview:
  • Self confidence
Interview preparation tips for other job seekers - Don't be nervous

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Interview questions from similar companies

Customer Care Associate Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 27 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Say something about customer care impressions
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Are you satisfied with this company
    • Add your answer
  • Q2. What about this salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Its good job and there have carrier improvements

Customer Care Associate Interview Questions & Answers

Globiva user image Anonymous

posted on 27 Apr 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer
Round 2 - Aptitude Test 

General knowledge test

Round 3 - One-on-one 

(1 Question)

  • Q1. Regarding shifts and experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join this company, Management is terrible they don't even know how to drive a process and how to fulfill client requirements.
In my 7 years of career this is the worst company I worked with. No at all recommended to anyone. If u r not getting any job and this is the last option than only you can join.

Customer Service Executive Interview Questions & Answers

Epicenter Technologies user image Anonymous

posted on 1 Feb 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce to your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • Answered by AI
    Add your answer
  • Q2. About you past experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introducation of yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

    • Answered by AI
    Add your answer
  • Q2. About salary expectations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Company more perfect for fresher

Customer Service Executive Interview Questions & Answers

TTEC India user image Anonymous

posted on 10 Feb 2025

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Assignment 

Voice and accent round

Round 2 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
    • Add your answer
  • Q2. What is your current salary?
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. What makes you a suitable candidate for this position?
    • Add your answer
  • Q2. What value do you hope to bring to this company?
    • Add your answer

Customer Service Executive Interview Questions & Answers

Etech Global Services user image Rahul Redas

posted on 2 Sep 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction and all
    • Add your answer
  • Q2. Previous work experience
  • Ans. 

    I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.

    • Worked as a Customer Service Representative at Company X for 2 years

    • Managed a team of 5 customer service agents at Company Y

    • Received positive feedback from customers for my problem-solving skills

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Typing test and listening test

Round 3 - Technical 

(2 Questions)

  • Q1. Ms Excel shortcut keys
    • Add your answer
  • Q2. Other troubleshooting questions
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manager round will ask about your strengths and weakness
    • Add your answer
  • Q2. Why do you want to join and all
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passionate about helping customers and resolving their issues

    • Strong communication and problem-solving skills

    • Previous experience in customer service roles

    • Excited about the opportunity to work with a reputable company

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise to employer that if you think that if a candidate is not suitable or not qualified for the role then why you were being sticked to that lengthy interview process. I had given 4 5 rounds after managing for laptop by going 150 kms and in the manager round they asked to work as a different role in which I didn't have any experience so they had rejected me. Poor process of interview

Voice Process Customer Care Executive Interview Questions & Answers

RND Softech user image Anonymous

posted on 5 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

They will give one topic and we need to talk about that yopic

Round 2 - Aptitude Test 

Computer test with 50 questions

Round 3 - HR 

(2 Questions)

  • Q1. Hr round is also there. Their also they'll ask questions based on our resume
    • Add your answer
  • Q2. Based on resume
    • Add your answer

Interview Preparation Tips

Topics to prepare for RND Softech Voice Process Customer Care Executive interview:
  • Women empowerment
Interview preparation tips for other job seekers - Prepare well so that you can get job easily. But salary package is very less. They'll ask for 5 month training were salary package is very less

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 1 Oct 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your favorite season and why?
  • Ans. 

    My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.

    • I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

    • The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

    • Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

    • I enjoy the festive...

    • Answered by AI
    Add your answer
  • Q2. Which movie is your favorite and why
  • Ans. 

    My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.

    • The Shawshank Redemption is a classic film directed by Frank Darabont.

    • The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • The film explores themes of friendship, h...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

It was a typing test on a computer

Customer Care Executive Interview Questions & Answers

Bill Gosling Outsourcing India user image Anonymous

posted on 16 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you introduce yourself?
    • Add your answer
  • Q2. What was experience details
    • Add your answer
Round 2 - Operational round 

(1 Question)

  • Q1. Asking details in bpo
    • Add your answer

Interview Preparation Tips

Topics to prepare for Bill Gosling Outsourcing India Customer Care Executive interview:
  • Bpo Operations

Senior Customer Care Associate Interview Questions & Answers

Quess user image Anonymous

posted on 10 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. How many days it company wants notices period
    • Add your answer
  • Q2. How much your company Salary given
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Eelll preparation for your Getty
More about working at DATAMARK BPO SERVICE (P) LTD

DATAMARK BPO SERVICE (P) LTD Interview FAQs

How many rounds are there in DATAMARK BPO SERVICE (P) LTD Customer Care Associate interview?
DATAMARK BPO SERVICE (P) LTD interview process usually has 2 rounds. The most common rounds in the DATAMARK BPO SERVICE (P) LTD interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in DATAMARK BPO SERVICE (P) LTD Customer Care Associate interview?

Some of the top questions asked at the DATAMARK BPO SERVICE (P) LTD Customer Care Associate interview -

  1. Your best qual...read more
  2. Your worst qual...read more

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DATAMARK BPO SERVICE (P) LTD Customer Care Associate Interview Process

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