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DATAMARK BPO SERVICE (P) LTD Non Voice Customer Care Executive Interview Questions and Answers

Updated 19 Jun 2024

DATAMARK BPO SERVICE (P) LTD Non Voice Customer Care Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Pic a topic and talk about 2min
  • Ans. 

    Topic: Importance of Time Management in the Workplace

    • Time management is crucial for productivity and efficiency

    • Setting priorities and deadlines helps in achieving goals

    • Avoiding procrastination and staying organized are key components

    • Example: Using tools like calendars and to-do lists to manage tasks effectively

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Non Voice Customer Care Executive Interview Questions Asked at Other Companies

asked in HGS
Q1. What is the voice and non voice processing and it roles ?
asked in HGS
Q2. How to d discuss about the customer care ?
asked in Amazon
Q3. What is responsibly as a customer care executive ?
Q4. While using social media are we getting knowledge or either we ar ... read more
asked in Foundever
Q5. Say about your life inspiration in 6 lines within 6 minutes witho ... read more

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Voice and non voice processing?
  • Q2. Voice and non voice difference?
  • Ans. 

    Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.

    • Voice involves speaking with customers over the phone or in person

    • Non-voice involves communicating through written messages, emails, or chat

    • Voice requires good verbal communication skills, while non-voice requires good written communication skills

  • Answered by AI
  • Q3. What is the voice and non voice processing and it roles ?
  • Ans. 

    Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.

    • Voice processing involves interacting with customers over the phone

    • Non-voice processing involves handling customer queries through emails, chat, social media, etc.

    • Roles in voice processing include answering calls, providing assistance, resolving issues verbally

    • Roles in ...

  • Answered by AI
  • Q4. What about your company ?
  • Q5. How to d discuss about the customer care ?
  • Ans. 

    Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.

    • Listen actively to customer concerns

    • Empathize with the customer's situation

    • Offer solutions or alternatives to resolve issues

    • Provide clear and concise information

    • Follow up to ensure customer satisfaction

  • Answered by AI
Round 2 - Group Discussion 

Non voice, voice process to customer care every customer problems can solutions him

Interview Preparation Tips

Topics to prepare for HGS Non Voice Customer Care Executive interview:
  • customer care
  • Sales Executive Activities
  • Customer Relationship
  • customer support
Interview preparation tips for other job seekers - Hgs company voice and non voice roles
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. They only checking your communication skill
  • Q2. Also see grammar skills
  • Q3. Tell about yourself
  • Q4. Pros & cons of social media
  • Q5. What is your Long term goal
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell About delhi metro
  • Ans. 

    Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.

    • Delhi Metro is the largest and busiest metro network in India.

    • It has a total length of 389 kilometers and 285 stations.

    • The metro system has significantly reduced traffic congestion and air pollution in Delhi.

    • It is also known for its cleanliness, punctuality, and safety measures.

    • The metro has different cl...

  • Answered by AI
  • Q2. Tell about delhi bus
  • Ans. 

    Delhi bus is a public transportation system in Delhi, India.

    • Delhi bus is operated by Delhi Transport Corporation (DTC).

    • It covers a vast network of routes throughout the city and its suburbs.

    • The buses are categorized into different types such as AC, non-AC, low-floor, and high-floor.

    • The fares are affordable and vary based on the type of bus and distance traveled.

    • Delhi bus also offers special services for women, senior c

  • Answered by AI
Round 2 - Coding Test 

Computer typing test for speed

Interview Preparation Tips

Interview preparation tips for other job seekers - Good nature awesome company Saturday Sunday off polite staff
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. Why you choose BPO as your career.

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Non Voice Customer Care Executive interview:
  • Questions related to BPO
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Where you see after 5 years?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

They give one topic, then we want to speak about that topic minimum 2 to 3 minutes

Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Some technical questions

I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. I don't have received any call from WNS
  • Q2. I don't have received any interview call
  • Q3. I don't have received call from WNS
  • Q4. Received call from WNS

Interview Preparation Tips

Topics to prepare for WNS Non Voice Customer Care Executive interview:
  • I am not suggest any topic
Interview preparation tips for other job seekers - I don't have received any call from WNS for interview so I don't have interview details process and how I tell what was round 1,2,3 .
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Amcat 

(2 Questions)

  • Q1. Paragraph writing
  • Q2. Versant test grammer
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and customer-focused individual with excellent communication skills.

    • Graduated with a degree in Communication Studies

    • Worked as a customer service representative for 2 years

    • Proficient in handling customer inquiries and resolving issues efficiently

  • Answered by AI
  • Q2. Why you want this job
  • Ans. 

    I am passionate about providing excellent customer service and enjoy helping others.

    • I have strong communication skills and enjoy interacting with people.

    • I am a problem solver and enjoy finding solutions to customer issues.

    • I am detail-oriented and strive to provide the best possible service to customers.

    • I have previous experience in customer service roles and enjoy the challenges it brings.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Non Voice Customer Care Executive interview:
  • good communication skills
Interview preparation tips for other job seekers - It was good.
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DATAMARK BPO SERVICE (P) LTD Interview FAQs

How many rounds are there in DATAMARK BPO SERVICE (P) LTD Non Voice Customer Care Executive interview?
DATAMARK BPO SERVICE (P) LTD interview process usually has 1 rounds. The most common rounds in the DATAMARK BPO SERVICE (P) LTD interview process are HR.

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DATAMARK BPO SERVICE (P) LTD Non Voice Customer Care Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
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