Alldigi Tech Customer Care Associate Interview Questions and Answers

Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. They will likely ask for your self-introduction and your professional experience.
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Q2. What does the assessment round entail, specifically regarding the three sections that evaluate grammar and email writing, including writing emails to both a supervisor and a customer based on provided scen...read more
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Q1. Can you introduce yourself?
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Q2. What was experience details
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Q1. Asking details in bpo
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Q1. How many days it company wants notices period
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Q2. How much your company Salary given
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Q1. Tell me something about your self ?
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Q2. Job profile
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You need to do typing test

Q1. Tell me about yourself.
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Q2. What are your strengths
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Q1. Basic questions,what is good customer support.
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Q2. Draft a mail as per given scenario.
Ans. 
Draft a mail to inform a customer about their delayed order.
• Apologize for the delay and explain the reason

• Provide an estimated delivery date

• Offer compensation or discount for the inconvenience caused

• Assure them of the quality of the product and their satisfaction

• Provide contact information for any further queries
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Q1. Why did you chose 24/7 intouch?
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Q2. What are your short term and long term goals?
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Q1. Self introduction and previous work experience
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It was related to grammar and scenarios to assist customers

Q1. About shifts and leaves
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Q2. Where do you see you in next five years?
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