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convergys india services Chat Support Executive Interview Questions and Answers
Updated
31 Jan 2024
2 interviews found
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Anonymous
I applied via Recruitment Consultant and was interviewed in Jun 2021.
5 Interview Rounds
Interview Questions
- Q1. Why do you want to join BPO?
View Answers (1)
- Q2. What are your weeknesses?
View Answers (1)
- Q3. What do you expect from this company?
Add Answer
- Q4. What are your salary expectations?
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It was really good. Quite helpful too. They don't judge because of your answers. They listen to you very properly.
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2023.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell me about yourself Add Answer
- Q2. What is your best school memory Add Answer
2
Aptitude Test Round
Questions related to English writing, reading, listening and speaking
3
One-on-one Round (2 Questions)
- Q1. Introduce yourself Add Answer
- Q2. Expected salary Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be genuine and do not speculate
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about convergys india services?
Ask anonymously on communities.
Interview questions from similar companies
Interview experience
Poor
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2024.
5 Interview Rounds
1
Aptitude Test Round
Typing test, one minute typing test
2
Assignment Round
Essay of 150 words on a topic of their choice within 15 minutes.
3
One-on-one Round (2 Questions)
- Q1. Hr round- tell me about yourself Add Answer
- Q2. Why career gap? Why leaving current organisation? Add Answer
4
One-on-one Round (2 Questions)
- Q1. Ops round- what is kyc process, what is spi and pii, etc View Answers (1)
- Q2. What is aml, bfsi, ach and via transfer View Answers (1)
5
Versant Round (2 Questions)
- Q1. Quite easy. Just follow instructions on screen and do in a quiet area. Add Answer
- Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc.. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Hr was dishonest. Told me a different in-hand figure during interview rounds. After I cleared all interviews and submitted documents, then she told me that in-hand salary wil ll be different and the amount told earlier was variable, and it was my fault that I didn't know this and not her that she didn't tell me upfront. And also additional 500-1000 rs fee for taking company transport which was not told earlier . So experience with HR was pretty bad. They are dishonest and bunch of liars. The consultant also took her side.
The shift is also longer than most companies . 9.5 hours shift.
The shift is also longer than most companies . 9.5 hours shift.
Skills evaluated in this interview
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in May 2024.
2 Interview Rounds
1
HR Round (5 Questions)
- Q1. Tell me about your self Add Answer
- Q2. What are your strength Add Answer
- Q3. What are your hobbies Add Answer
- Q4. Why should we hire you? Add Answer
- Q5. Why do you want to work for our company? Add Answer
2
Aptitude Test Round
Logical reasoning and verbal
Interview experience
Poor
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in Apr 2024.
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Content moderation Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - If you go also few companys they need American english with fluency if you know very well then only you should attend for interviews.
Niharika Tadakamalla
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
Assignment Round
It was reading speaking and listening test
2
One-on-one Round (1 Question)
- Q1. Tell me about yourself Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Mar 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (3 Questions)
- Q1. About Yesterday routine View Answers (1)
- Q2. About introduction of yourself Add Answer
- Q3. Your most memorable day or about home city Add Answer
3
Aptitude Test Round
Mac test and knowledge test and voice test
4
One-on-one Round (1 Question)
- Q1. Manager round about you Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Being confident and believe in yourself and keep smile
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2021.
2 Interview Rounds
1
Aptitude Test Round
• Basic MCAT test includes normal english and logical questions.
• Versant will be conducted after the MCAT they'll just check your typing speed and grammer.
2
One-on-one Round (2 Questions)
- Q1. • Manage round face-face on video call
• Self introduction
• Past experience + Future goals? Add Answer
- Q2. • Why Concentrix?
• Confidence is the key! View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident they'll just want to know about you be confident and everything will be cleared and keep in mind that don't take MCAT and Versant halke mei!
I applied via Campus Placement and was interviewed in Jan 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (1 Question)
- Q1. Tell me about yourself. Add Answer
3
HR Round (1 Question)
- Q1. Share details of your previous job. Add Answer
4
HR Round (2 Questions)
- Q1. Where do you see yourself in 5 years? Add Answer
- Q2. What are your salary expectations? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Motivation &struggle&amazing etc
I applied via Referral and was interviewed in Nov 2020.
3 Interview Rounds
Interview Questions
- Q1. What do you mean by customer service representative?
View Answers (2)
- Q2. What are your views on covid situation?
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - I dont have anything against the company. I have a problem with one of the recruiters. Company location is Thane and the person's name is asawari. There was a hiring for Chat process in Jio. I applied for the same and i got a call from the lady. She asked me 1-2 questions about random topics like covid situation and customer service responsibilities. I answered the questions politely but the response was very rude. The lady demanded me to have excellent communication skills with good thought process. When i cross questioned and reasoned with her that communicating through chat is different and customer market is indian. Least customer will really care about english and will be much concerned about their own issues. Customer care representative is responsible for understanding and serving the needs of customers keeping language barriers at bay. but she refused to listen and directly hung up. These type of recruiters are the reason MNCs are not able to hire talent. They are just hiring english speaking machines.
convergys india services Interview FAQs
How many rounds are there in convergys india services Chat Support Executive interview?
convergys india services interview process usually has 3 rounds. The most common rounds in the convergys india services interview process are HR, Aptitude Test and One-on-one Round.
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People are getting interviews through
based on 2 convergys india services interviews
Recruitment Consultant
50%
50% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Chat Support Executive Interview Questions from Similar Companies
6%
less
than the average Chat Support Executive Salary in India
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convergys india services Chat Support Executive Reviews and Ratings
based on 1 review
Rating in categories
|
Technical Support Engineer
45
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| ₹3.5 L/yr - ₹9.5 L/yr |
|
Technical Support Associate
20
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| ₹2 L/yr - ₹6 L/yr |
|
Customer Care Executive
20
salaries
| ₹2 L/yr - ₹4.5 L/yr |
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