convergys india services Senior Advisor Consultant Interview Questions and Answers

Q1. What is transport layer
Ans. 
The transport layer is responsible for end-to-end communication between devices on a network.
• Responsible for segmenting data from the session layer into smaller packets for transmission

• Ensures reliable delivery of data through error detection and correction

• Manages flow control to prevent overwhelming the receiving device

• Examples include TCP (Transmission Control Protocol) and UDP (User Datagram Protocol)
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Q2. What is network layer
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The network layer is the third layer of the OSI model responsible for routing data packets between different networks.
• Responsible for logical addressing and routing of data packets

• Translates logical network addresses into physical addresses

• Examples include IP (Internet Protocol) and ICMP (Internet Control Message Protocol)
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Q1. How to troubleshoot network issue
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Troubleshooting network issues involves identifying the problem, gathering information, isolating the cause, and implementing a solution.
• Identify the symptoms of the issue by talking to users or monitoring network performance.

• Gather information such as network topology, configurations, and logs to understand the network environment.

• Isolate the cause by checking physical connections, device configurations, and network p...read more
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Q1. Tell me about yourself
Ans. 
Experienced customer service advisor with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I consistently received positive feedback fr...read more
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Q2. Why did you leave your last company?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Looking for a new challenge

• Seeking better work-life balance
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Q1. Describe your previous KPI
Ans. 
Handled an average of 50 customer inquiries per day with a 95% resolution rate
• Maintained a high level of customer satisfaction by resolving issues efficiently

• Met or exceeded daily targets for number of inquiries handled and resolution rate

• Utilized effective communication skills to address customer concerns and provide solutions
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Q2. Why do you want to join tech-m?
Ans. 
I want to join tech-m because of its reputation for innovation and commitment to customer satisfaction.
• I am impressed by tech-m's track record of developing cutting-edge technology solutions.

• I am excited about the opportunity to work in a dynamic and fast-paced environment.

• I believe that tech-m's focus on customer satisfaction aligns with my own values and goals.

• I am eager to contribute my skills and expertise to help
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Q1. Self introduction and past experience
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Q2. Past experience and mock call
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About the company and related legal issues

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Q1. What is AML kyc
Ans. 
AML KYC stands for Anti-Money Laundering and Know Your Customer. It is a set of regulations and procedures designed to prevent financial crimes.
• AML KYC involves verifying the identity of clients and assessing their risk of money laundering or terrorist financing.

• It requires financial institutions to monitor transactions, report suspicious activities, and keep detailed records.

• Examples of AML KYC measures include custom...read more
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Q2. What AML KYC Will Do
Ans. 
AML KYC helps prevent money laundering and fraud by verifying the identity of customers and monitoring their transactions.
• Verifies the identity of customers to ensure they are not involved in money laundering or other illegal activities

• Monitors transactions to detect suspicious activity and report it to authorities

• Helps financial institutions comply with regulations and avoid penalties

• Uses a combination of technology, ...read more
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Q1. Basic sf question
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Q1. Salary discussion
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A case study is a detailed study of a specific subject, such as a person, group, place,event,organization,or phenomenon.case studies are commonly used in social, education, clinical,and business research

Aptitude tests for competitive examination, entrance examination,and recruitment interview: Take various online tests and find out how well...

Q1. Human resources (HR) is the set of people who make up the workforce of an organization, business sector, industry, or economy
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Q2. Tell me about yourself.
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Q3. Why did you leave your last job?
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Q4. What are about yourself
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Q5. Why should we hire you
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