convergys india services Technical Support Executive Interview Questions and Answers

I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

• 5 years of experience in technical support

• Skilled in troubleshooting hardware and software issues

• Strong communication and problem-solving skills

I plan to continue expanding my technical skills and knowledge through certifications and training programs.

• Obtain certifications in relevant technologies (e.g. Cisco, Microsoft)

• Attend training programs and workshops to stay updated on latest industry trends

• Pursue higher education in a related field to enhance expertise

• Explore opportunities for career advancement within the company or in a different organization

Routers are networking devices that forward data packets between computer networks.

• Routers connect multiple devices to the internet or other networks

• They use routing tables to determine the best path for data to travel

• Routers can be wired or wireless, and can be used in homes, businesses, and data centers

• Examples of popular router brands include Cisco, Netgear, and TP-Link

Subnet mask is a 32-bit number used to divide an IP address into network and host addresses.

• Determines the network portion of an IP address

• Used in conjunction with IP address to identify network and host

• Common subnet masks include 255.255.255.0 and 255.255.0.0

Anonymous FTP allows users to access files on a server without providing login credentials.

• Users can download files without needing a username or password

• Can be used for public file sharing or distribution

• Can pose security risks if not properly configured

• Example: ftp://ftp.debian.org/debian/

My hobbies include playing guitar, hiking, and cooking.

• Playing guitar helps me relax and express my creativity

• Hiking allows me to explore nature and stay active

• Cooking is a passion of mine and I enjoy trying out new recipes

My goal is to continuously improve my technical skills and knowledge in order to provide excellent support to customers.

• Continuously learn new technologies and tools relevant to the role

• Enhance problem-solving skills to troubleshoot issues effectively

• Strive to provide exceptional customer service and satisfaction

• Work towards certifications to validate expertise, such as CompTIA A+ or Cisco CCNA

I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

• Extensive experience in troubleshooting technical issues

• Strong communication skills to effectively assist customers

• Proven track record of resolving complex problems efficiently

I possess strong problem-solving skills, excellent communication abilities, technical expertise, and a customer-focused mindset.

• Strong problem-solving skills - able to troubleshoot and resolve technical issues efficiently

• Excellent communication abilities - can effectively communicate complex technical information to non-technical users

• Technical expertise - knowledgeable in various technologies and systems

• Customer-focus...read more