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Amazon Technical Support Engineer Interview Questions, Process, and Tips

Updated 3 Sep 2024

Top Amazon Technical Support Engineer Interview Questions and Answers

Amazon Technical Support Engineer Interview Experiences

15 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
-

I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Coding Test 

Mostly Scripting basic questions , few SQL queries and also questions regarding our current role .
One thing the interviewer is keen on is how well we can modify the given code based on the given optimization techniques by them.

Round 2 - Technical 

(2 Questions)

  • Q1. Questions regarding the current role
  • Q2. Questions regarding Troubleshooting and Debugging

Sun Pharmaceutical Industries

Join us and thrive in a company culture that inspires and empowers.

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Amazons principles
  • Q2. START method on how to solve a problem
Round 2 - HR 

(2 Questions)

  • Q1. Basic questions regarding employment
  • Q2. Got selected in the final roundd

Technical Support Engineer Interview Questions Asked at Other Companies

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Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Moderate questions asked

Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work with Amazon
  • Ans. 

    I want to work with Amazon because of their innovative technology, global impact, and opportunities for growth.

    • Amazon is a leader in technology and innovation, which aligns with my passion for staying up-to-date with the latest trends and advancements.

    • I admire Amazon's global impact and reach, and I want to be part of a company that has such a wide influence on the world.

    • I see Amazon as a place where I can grow and dev...

  • Answered by AI
  • Q2. What are the cultural habits at Amazon
  • Ans. 

    Amazon has a fast-paced and customer-centric culture with a strong focus on innovation and continuous improvement.

    • Customer obsession is a key cultural value at Amazon

    • Innovation and risk-taking are encouraged

    • Continuous improvement and learning are prioritized

    • Data-driven decision-making is prevalent

    • Work-life balance is important but can be demanding

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for the interview
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Unix commands like nslookup
  • Q2. Behavoiral Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Question on linux command, behavioral question
1 with hiring manager
1 full day interview - 4 45 min interview

Amazon interview questions for designations

 Technical Support Executive

 (6)

 Technical Support Associate

 (4)

 Technical Support Manager

 (1)

 L2 Technical Support Engineer

 (1)

 Technical Support Engineer 2

 (1)

 Support Engineer

 (7)

 Technical Operations Engineer

 (1)

 Cloud Support Engineer

 (7)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(3 Questions)

  • Q1. Explain how ospf exchange routes.
  • Ans. 

    OSPF exchanges routes through the use of Link State Advertisements (LSAs) and the OSPF database.

    • OSPF routers exchange LSAs to share information about their directly connected networks.

    • LSAs are flooded throughout the OSPF network to build a complete topology database.

    • Each router uses the received LSAs to calculate the shortest path to each network.

    • OSPF routers then update their routing tables based on the shortest path ...

  • Answered by AI
  • Q2. Explain BGP attributes and their functions.
  • Ans. 

    BGP attributes are used to influence routing decisions in Border Gateway Protocol networks.

    • BGP attributes include AS_PATH, NEXT_HOP, LOCAL_PREF, MED, and others.

    • AS_PATH is used to prevent routing loops by tracking the path a route has taken through autonomous systems.

    • NEXT_HOP specifies the next router to reach a destination.

    • LOCAL_PREF is used to influence outbound traffic from a BGP router.

    • MED (Multi-Exit Discriminator...

  • Answered by AI
  • Q3. How traffic flow in a network
  • Ans. 

    Traffic flow in a network refers to the movement of data packets between devices within the network.

    • Traffic flow is managed by network devices such as routers and switches.

    • Data packets are sent from a source device to a destination device through various network paths.

    • Network congestion can occur if there is a high volume of traffic on a network.

    • Quality of Service (QoS) mechanisms can be used to prioritize certain type

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Fair and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Coding Test 

HackerRank Style Questions

Round 2 - Technical 

(1 Question)

  • Q1. DSA & LP Round
Round 3 - Technical 

(1 Question)

  • Q1. Bar Raiser Round
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Asked basic questions

Round 2 - Technical 

(2 Questions)

  • Q1. Asked questions on string manipulation
  • Q2. Asked questions on regex pattern matching program

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare fundamentals. Nobody cares or asks complex stuff. Its all super basic stuff.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

There are 50 mcq questions. Logical and reasoning questions.

Round 2 - Telephonic Call 

(1 Question)

  • Q1. Tell me about yourself, relocation, current living area, Shift timings
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via campus placement at CVR College of Engineering, Hyderabad and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

We had a online test as first round. That included, aptitude questions, technical questions.

Round 2 - Technical 

(2 Questions)

  • Q1. Some simple array based quesiton
  • Q2. I was asked about BST and its implementation
Round 1 - Aptitude Test 

It was tufff and the questions had 11 sections related to the role given

Round 2 - Technical 

(2 Questions)

  • Q1. Related to projects was asked and three coding rounds were taken in that round and it was good communication is required to clear this round
  • Q2. How will handle the team when one of the memeber is not working properly

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and truthful to your resume and rest is based on the luck factor
Contribute & help others!
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Amazon Interview FAQs

How many rounds are there in Amazon Technical Support Engineer interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Technical, Coding Test and Resume Shortlist.
What are the top questions asked in Amazon Technical Support Engineer interview?

Some of the top questions asked at the Amazon Technical Support Engineer interview -

  1. explain BGP attributes and their functio...read more
  2. What are the cultural habits at Ama...read more
  3. Explain how ospf exchange rout...read more

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Amazon Technical Support Engineer Interview Process

based on 9 interviews

2 Interview rounds

  • Coding Test Round
  • Technical Round
View more

HCLTech

Find your spark at a global tech company that values your every skill

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Amazon Technical Support Engineer Salary
based on 135 salaries
₹2 L/yr - ₹10 L/yr
25% more than the average Technical Support Engineer Salary in India
View more details

Amazon Technical Support Engineer Reviews and Ratings

based on 39 reviews

4.2/5

Rating in categories

3.9

Skill development

3.9

Work-life balance

4.1

Salary

3.6

Job security

4.0

Company culture

3.4

Promotions

3.9

Work satisfaction

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