convergys india services Chat Support Executive Interview Questions and Answers

Q1. Are you a british person
Add your answer
Q2. Do you know how do a british person speak?
Add your answer

Q1. Arround first for this job intraview
Add your answer
Q2. Arroun first amazon for this job
Add your answer
Q3. Arroun frist for this job
Add your answer
Q4. Qustion hinndi first intraviaw
Add your answer
Q5. First for intreviaw for job amazon
Add your answer

Typing test, one minute typing test

Essay of 150 words on a topic of their choice within 15 minutes.

Q1. Hr round- tell me about yourself
Add your answer
Q2. Why career gap? Why leaving current organisation?
Add your answer

Q1. Ops round- what is kyc process, what is spi and pii, etc
Ans. 
KYC process refers to verifying the identity of customers to prevent fraud, while SPI and PII are types of sensitive information.
• KYC process stands for Know Your Customer and involves verifying the identity of customers through documents like ID cards, passports, etc.

• SPI stands for Sensitive Personal Information, such as financial details, while PII stands for Personally Identifiable Information, like name and address.

• ...read more
Answered by AI
Add your answer
Q2. What is aml, bfsi, ach and via transfer
Ans. 
AML stands for Anti-Money Laundering, BFSI stands for Banking, Financial Services, and Insurance, ACH stands for Automated Clearing House, and VIA Transfer is a method of transferring funds electronically.
• AML is a set of procedures, laws, and regulations designed to prevent the practice of generating income through illegal actions.

• BFSI refers to the industry encompassing banking institutions, financial services compani...read more
Answered by AI
Add your answer

Q1. Quite easy. Just follow instructions on screen and do in a quiet area.
Add your answer
Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc..
Add your answer

It was reading speaking and listening test

Q1. Tell me about yourself
Add your answer

Q1. Tell me about yourself?
Add your answer
Q2. Why did you leave your last company?
Add your answer
Q3. What is your salary expectations?
Add your answer
Q4. What was the quality parameters in previous company.
Add your answer
Q5. What is customer Service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Good cu...read more
Answered by AI
Add your answer