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convergys india services

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based on 293 Reviews

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convergys india services Chat Support Executive Interview Questions and Answers

Updated 31 Jan 2024

convergys india services Chat Support Executive Interview Experiences

2 interviews found

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 31 Jan 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What is your best school memory
    • Add your answer
Round 2 - Aptitude Test 

Questions related to English writing, reading, listening and speaking

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
    • Add your answer
  • Q2. Expected salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be genuine and do not speculate

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 3 Dec 2021

I applied via Recruitment Consultant and was interviewed in Jun 2021. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you want to join BPO?
  • Ans. I want to join BPO because it's a fastest dynamic growing industry.
    • Answered Anonymously
    Add your answer
  • Q2. What are your weeknesses?
  • Ans. 

    I tend to overthink things at times, which can slow down my decision-making process.

    • Overthinking can lead to analysis paralysis

    • I am working on improving my decision-making skills

    • I try to prioritize tasks to avoid getting overwhelmed

    • Answered by AI
    Add your answer
  • Q3. What do you expect from this company?
    • Add your answer
  • Q4. What are your salary expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was really good. Quite helpful too. They don't judge because of your answers. They listen to you very properly.

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Interview Tips & Stories
2w
gandalfthepurple
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·
works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
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Interview questions from similar companies

Chat Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 30 Apr 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 5 interview rounds.

Round 1 - Aptitude Test 

Typing test, one minute typing test

Round 2 - Assignment 

Essay of 150 words on a topic of their choice within 15 minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Hr round- tell me about yourself
    • Add your answer
  • Q2. Why career gap? Why leaving current organisation?
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Ops round- what is kyc process, what is spi and pii, etc
  • Ans. 

    KYC process refers to verifying the identity of customers to prevent fraud, while SPI and PII are types of sensitive information.

    • KYC process stands for Know Your Customer and involves verifying the identity of customers through documents like ID cards, passports, etc.

    • SPI stands for Sensitive Personal Information, such as financial details, while PII stands for Personally Identifiable Information, like name and address.

    • ...

    • Answered by AI
    Add your answer
  • Q2. What is aml, bfsi, ach and via transfer
  • Ans. 

    AML stands for Anti-Money Laundering, BFSI stands for Banking, Financial Services, and Insurance, ACH stands for Automated Clearing House, and VIA Transfer is a method of transferring funds electronically.

    • AML is a set of procedures, laws, and regulations designed to prevent the practice of generating income through illegal actions.

    • BFSI refers to the industry encompassing banking institutions, financial services compani...

    • Answered by AI
    Add your answer
Round 5 - Versant 

(2 Questions)

  • Q1. Quite easy. Just follow instructions on screen and do in a quiet area.
    • Add your answer
  • Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hr was dishonest. Told me a different in-hand figure during interview rounds. After I cleared all interviews and submitted documents, then she told me that in-hand salary wil ll be different and the amount told earlier was variable, and it was my fault that I didn't know this and not her that she didn't tell me upfront. And also additional 500-1000 rs fee for taking company transport which was not told earlier . So experience with HR was pretty bad. They are dishonest and bunch of liars. The consultant also took her side.
The shift is also longer than most companies . 9.5 hours shift.

Skills evaluated in this interview

Chat Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 17 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - AMCAT 

(2 Questions)

  • Q1. IN AMCAT CONCENTRIX CHAT PROCESS YOU HAVE TO WRITE AN ESSAY IN 400 WORDS
    • Add your answer
  • Q2. WHAT WILL YOU DO IF YOU WERE A BATMAN FOR A DAY
    • Add your answer
Round 2 - CHAT ROUND 

(1 Question)

  • Q1. THEY WILL ASK 5 QUESTION ABOUT YOU/ YOU QUALIFICATIONS AND GENERAL MOSTLY QUESTION WITH WARUM UND WAS, THEN YOU HAVE TO TRANSLATE 5 SENTENCE OF ENGLISH TO GERMAN
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. I AM ABOUT TO GIVE THIS ROUND WISH ME LUCK
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , believe that every candidate knows the equal amount of thing that you know , so dont get stresses life is too big give as many interview as you can, you will definitely succeed

Chat Support Executive Interview Questions & Answers

Accenture user image Nithya Pathani

posted on 28 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. What are your strength
    • Add your answer
  • Q3. What are your hobbies
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Why do you want to work for our company?
    • Add your answer
Round 2 - Aptitude Test 

Logical reasoning and verbal

Chat Support Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 20 May 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Content moderation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you go also few companys they need American english with fluency if you know very well then only you should attend for interviews.

Chat Support Executive Interview Questions & Answers

Amazon user image Niharika Tadakamalla

posted on 8 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

It was reading speaking and listening test

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Chat Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 18 Mar 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. About Yesterday routine
    • Add your answer
  • Q2. About introduction of yourself
    • Add your answer
  • Q3. Your most memorable day or about home city
    • Add your answer
Round 3 - Aptitude Test 

Mac test and knowledge test and voice test

Round 4 - One-on-one 

(1 Question)

  • Q1. Manager round about you
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Being confident and believe in yourself and keep smile

Chat Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 21 Feb 2022

I applied via Campus Placement and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Share details of your previous job.
    • Add your answer
Round 4 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years?
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Motivation &struggle&amazing etc

Chat Support Executive Interview Questions & Answers

Jio user image Anonymous

posted on 19 Dec 2020

I applied via Referral and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do you mean by customer service representative?
  • Ans. 

    A customer service representative is a person who interacts with customers on behalf of a company to provide information, resolve issues, and ensure customer satisfaction.

    • Acts as a liaison between the company and its customers

    • Answers customer inquiries and resolves complaints

    • Provides information about products and services

    • Ensures customer satisfaction and retention

    • May handle sales and billing inquiries

    • Examples: call ce...

    • Answered by AI
    View 1 more answer
  • Q2. What are your views on covid situation?
  • Ans. 

    The covid situation is a global crisis that has affected millions of people and disrupted daily life.

    • The pandemic has caused widespread illness, death, and economic hardship

    • It has highlighted the importance of public health measures such as social distancing and wearing masks

    • Vaccines have been developed and are being distributed, but there are still challenges in ensuring equitable access

    • The situation is constantly evo...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I dont have anything against the company. I have a problem with one of the recruiters. Company location is Thane and the person's name is asawari. There was a hiring for Chat process in Jio. I applied for the same and i got a call from the lady. She asked me 1-2 questions about random topics like covid situation and customer service responsibilities. I answered the questions politely but the response was very rude. The lady demanded me to have excellent communication skills with good thought process. When i cross questioned and reasoned with her that communicating through chat is different and customer market is indian. Least customer will really care about english and will be much concerned about their own issues. Customer care representative is responsible for understanding and serving the needs of customers keeping language barriers at bay. but she refused to listen and directly hung up. These type of recruiters are the reason MNCs are not able to hire talent. They are just hiring english speaking machines.
More about working at convergys india services

convergys india services Interview FAQs

How many rounds are there in convergys india services Chat Support Executive interview?
convergys india services interview process usually has 3 rounds. The most common rounds in the convergys india services interview process are HR, Aptitude Test and One-on-one Round.

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convergys india services Chat Support Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
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convergys india services Chat Support Executive Salary
based on 5 salaries
₹2.3 L/yr - ₹3 L/yr
7% less than the average Chat Support Executive Salary in India
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convergys india services Chat Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

4.0

Work-life balance

4.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

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