Tech Mahindra Chat Support Executive Interview Questions, Process, and Tips for Experienced

Q1. Do you have your adhar card handy?
Add your answer
Q2. When are you able to start working?
Add your answer
Q3. Writ a paragraph in 150 words in 15 minutes
Ans. 
A Chat Support Executive plays a vital role in customer satisfaction through effective communication and problem-solving skills.
• Effective communication is key; for example, using clear language to explain solutions.

• Empathy is crucial; acknowledging customer frustrations can build rapport.

• Problem-solving skills are essential; quickly identifying issues helps in providing timely solutions.

• Knowledge of products/services i...read more
Answered by AI
Add your answer

Typing test, one minute typing test

Essay of 150 words on a topic of their choice within 15 minutes.

Q1. Hr round- tell me about yourself
Add your answer
Q2. Why career gap? Why leaving current organisation?
Add your answer

Q1. Ops round- what is kyc process, what is spi and pii, etc
Ans. 
KYC process refers to verifying the identity of customers to prevent fraud, while SPI and PII are types of sensitive information.
• KYC process stands for Know Your Customer and involves verifying the identity of customers through documents like ID cards, passports, etc.

• SPI stands for Sensitive Personal Information, such as financial details, while PII stands for Personally Identifiable Information, like name and address.

• ...read more
Answered by AI
Add your answer
Q2. What is aml, bfsi, ach and via transfer
Ans. 
AML stands for Anti-Money Laundering, BFSI stands for Banking, Financial Services, and Insurance, ACH stands for Automated Clearing House, and VIA Transfer is a method of transferring funds electronically.
• AML is a set of procedures, laws, and regulations designed to prevent the practice of generating income through illegal actions.

• BFSI refers to the industry encompassing banking institutions, financial services compani...read more
Answered by AI
Add your answer

Q1. Quite easy. Just follow instructions on screen and do in a quiet area.
Add your answer
Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc..
Add your answer

Q1. Are you a british person
Add your answer
Q2. Do you know how do a british person speak?
Add your answer

Common topics like collage days, previous experience, it may b anything.

Q1. In the round three they will check your typing speed, 100 words per 7 mins. And also roll play will be there.
Add your answer