convergys india services Chat Support Executive Interview Questions and Answers for Freshers

Q1. Tell me about yourself?
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Q2. Why did you leave your last company?
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Q3. What is your salary expectations?
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Q4. What was the quality parameters in previous company.
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Q5. What is customer Service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Good cu...read more
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Typing test, one minute typing test

Essay of 150 words on a topic of their choice within 15 minutes.

Q1. Hr round- tell me about yourself
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Q2. Why career gap? Why leaving current organisation?
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Q1. Ops round- what is kyc process, what is spi and pii, etc
Ans. 
KYC process refers to verifying the identity of customers to prevent fraud, while SPI and PII are types of sensitive information.
• KYC process stands for Know Your Customer and involves verifying the identity of customers through documents like ID cards, passports, etc.

• SPI stands for Sensitive Personal Information, such as financial details, while PII stands for Personally Identifiable Information, like name and address.

• ...read more
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Q2. What is aml, bfsi, ach and via transfer
Ans. 
AML stands for Anti-Money Laundering, BFSI stands for Banking, Financial Services, and Insurance, ACH stands for Automated Clearing House, and VIA Transfer is a method of transferring funds electronically.
• AML is a set of procedures, laws, and regulations designed to prevent the practice of generating income through illegal actions.

• BFSI refers to the industry encompassing banking institutions, financial services compani...read more
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Q1. Quite easy. Just follow instructions on screen and do in a quiet area.
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Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc..
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There are 3 stoops in this test

Q1. First off all about your self
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Q2. And second Question want you want join this company
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Q3. And third question is A task the task is anything else So solve this task
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Q4. And final a group discussion how many days may you join
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Q5. And finally you are selected in this job
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Q6. & first week your joining letter to mail
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Q1. Why do want to join chat process?
Ans. 
I enjoy helping customers and providing efficient support through chat.
• Enjoy interacting with customers

• Skilled in written communication

• Ability to multitask and handle multiple chats simultaneously
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Q1. Are you a british person
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Q2. Do you know how do a british person speak?
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