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Accenture Chat Support Executive Interview Questions and Answers for Experienced

Updated 28 Jun 2024

Accenture Chat Support Executive Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced chat support executive with a strong background in customer service and problem-solving.

    • Experienced in handling customer inquiries and providing solutions

    • Proficient in using chat support software and multitasking

    • Strong communication skills and ability to remain calm under pressure

  • Answered by AI
  • Q2. What are your strength
  • Ans. 

    My strengths include excellent communication skills, problem-solving abilities, and a strong customer service orientation.

    • Excellent communication skills - able to effectively convey information and resolve issues with customers

    • Strong problem-solving abilities - can quickly identify and address customer concerns

    • Customer service orientation - dedicated to providing top-notch support and ensuring customer satisfaction

  • Answered by AI
  • Q3. What are your hobbies
  • Ans. 

    My hobbies include reading, painting, and hiking.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Painting: I like to express my creativity through painting and experimenting with different art mediums.

    • Hiking: I love exploring nature and going on hikes to relax and stay active.

  • Answered by AI
  • Q4. Why should we hire you?
  • Ans. 

    I have excellent communication skills, problem-solving abilities, and a strong customer service background.

    • Strong communication skills demonstrated through previous customer service roles

    • Proven ability to solve problems efficiently and effectively

    • Extensive experience in providing excellent customer support

  • Answered by AI
  • Q5. Why do you want to work for our company?
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and innovative solutions.

    • I admire your company's commitment to providing top-notch customer support.

    • I am excited about the opportunity to work with a team that values creativity and problem-solving.

    • Your company's focus on continuous improvement aligns with my own professional goals.

  • Answered by AI
Round 2 - Aptitude Test 

Logical reasoning and verbal

Interview questions from similar companies

I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I know ,what is it your questions

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Campus Placement and was interviewed before Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Why should we hire you?
  • Q2. Strengths and weaknesses
  • Q3. Self Introduction
  • Q4. Case study in the office scenario
  • Q5. Why you choose this sales field?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with an enthusiasm . Be bold and be confidence. We can win everywhere.

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I appeared for an interview in Nov 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 128 minutes
Round difficulty - Easy

Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.

  • Q1. 

    Star Pattern Generation

    Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.

    The picture illustra...

  • Ans. 

    Function to print star patterns based on the given number of rows 'N'.

    • Iterate through each row from 1 to N

    • For each row, print spaces (N-row) followed by stars (2*row-1)

    • Repeat the above step for all rows to generate the pattern

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.

Round 3 - HR 

Round duration - 20 minutes
Round difficulty - Easy

The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from SRM Institute of Science & Technology. Eligibility criteria60% overall in all educational qualifications, maximum of 3 years of gap in educationWipro Limited interview preparation:Topics to prepare for the interview - OOPS, DBMS, Any one programming language, DS(basics only), SDLCTime required to prepare for the interview - 0.5 monthsInterview preparation tips for other job seekers

Tip 1 : Be thorough with your project topics and subjects
Tip 2 : Be well versed with OOPS Concepts
Tip 3 : Be well versed with any one programming language you are comfortable in

Application resume tips for other job seekers

Tip 1 : Keep it to one page
Tip 2 : Do not lie on your resume

Final outcome of the interviewSelected

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. When you asked to say about ur memorable day

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get confused always searching any new topic or something else be cool and always be prepared with your past

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

There are 3 stoops in this test

Round 3 - One-on-one 

(6 Questions)

  • Q1. First off all about your self
  • Q2. And second Question want you want join this company
  • Q3. And third question is A task the task is anything else So solve this task
  • Q4. And final a group discussion how many days may you join
  • Q5. And finally you are selected in this job
  • Q6. & first week your joining letter to mail

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi guys please suggest me what happened in it how did it happen
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in May 2024. There was 1 interview round.

Round 1 - chat rpund 

(2 Questions)

  • Q1. Are you a british person
  • Q2. Do you know how do a british person speak?

Interview Preparation Tips

Interview preparation tips for other job seekers - guys, don't waste your time for just a normal salary. you have to wait a lot almost for one month and then they will reject you that we are looking for a british person who can speak like a britisian not an indian

I applied via Naukri.com and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Chat Support Executive with excellent communication skills.

    • I have worked as a Chat Support Executive for 3 years, assisting customers with their queries and concerns.

    • I am proficient in using chat support software and have a strong understanding of customer service principles.

    • I have a proven track record of resolving customer issues efficiently and effectively.

    • I am skilled in multitaskin...

  • Answered by AI
  • Q2. What do you mean by women empowerment
  • Ans. 

    Women empowerment refers to the process of granting women equal rights, opportunities, and access to resources and decision-making power.

    • Women empowerment involves promoting gender equality and challenging gender stereotypes.

    • It includes providing education and skill development opportunities to women.

    • Empowering women economically by promoting entrepreneurship and employment.

    • Ensuring women's participation in political a...

  • Answered by AI
  • Q3. Tell me something about CHILD LABOUR
  • Ans. 

    Child labour refers to the employment of children in any work that deprives them of their childhood, education, and potential.

    • Child labour is a violation of children's rights and a form of exploitation.

    • It is prevalent in many developing countries, where poverty and lack of education are major factors.

    • Children are often forced to work in hazardous conditions, such as in mines, factories, and agriculture.

    • Child labour als...

  • Answered by AI
  • Q4. Why do you want to join BPO sector
  • Ans. 

    I want to join the BPO sector because it offers a dynamic work environment and opportunities for personal and professional growth.

    • Opportunity to work with diverse clients and industries

    • Chance to develop strong communication and problem-solving skills

    • Exposure to new technologies and software

    • Opportunity to work in a fast-paced and challenging environment

    • Potential for career advancement and growth

    • Ability to contribute to ...

  • Answered by AI
Round 2 - grammar test 

(1 Question)

  • Q1. They will conduct grammar test
Round 3 - Typing Test 

(1 Question)

  • Q1. They will see your typing speed
Round 4 - chat process round 

(1 Question)

  • Q1. They will conduct a chat round

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident while speaking and don't be nervous and speak at least two minute for any topic that they give.

Accenture Interview FAQs

How many rounds are there in Accenture Chat Support Executive interview for experienced candidates?
Accenture interview process for experienced candidates usually has 2 rounds. The most common rounds in the Accenture interview process for experienced candidates are HR and Aptitude Test.
How to prepare for Accenture Chat Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Analytical Skills, Chat Process, Communication Skills, Customer Centric and Customer Service Management.

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Accenture Chat Support Executive Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more

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Accenture Chat Support Executive Salary
based on 47 salaries
₹1.5 L/yr - ₹6 L/yr
32% more than the average Chat Support Executive Salary in India
View more details

Accenture Chat Support Executive Reviews and Ratings

based on 6 reviews

2.2/5

Rating in categories

2.8

Skill development

2.2

Work-life balance

2.8

Salary

2.8

Job security

2.4

Company culture

2.2

Promotions

2.4

Work satisfaction

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