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Jio Chat Support Executive Interview Questions and Answers for Experienced

Updated 19 Dec 2020

Jio Chat Support Executive Interview Experiences for Experienced

1 interview found

I applied via Referral and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do you mean by customer service representative?
  • Ans. 

    A customer service representative is a person who interacts with customers on behalf of a company to provide information, resolve issues, and ensure customer satisfaction.

    • Acts as a liaison between the company and its customers

    • Answers customer inquiries and resolves complaints

    • Provides information about products and services

    • Ensures customer satisfaction and retention

    • May handle sales and billing inquiries

    • Examples: call ce...

  • Answered by AI
  • Q2. What are your views on covid situation?
  • Ans. 

    The covid situation is a global crisis that has affected millions of people and disrupted daily life.

    • The pandemic has caused widespread illness, death, and economic hardship

    • It has highlighted the importance of public health measures such as social distancing and wearing masks

    • Vaccines have been developed and are being distributed, but there are still challenges in ensuring equitable access

    • The situation is constantly evo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I dont have anything against the company. I have a problem with one of the recruiters. Company location is Thane and the person's name is asawari. There was a hiring for Chat process in Jio. I applied for the same and i got a call from the lady. She asked me 1-2 questions about random topics like covid situation and customer service responsibilities. I answered the questions politely but the response was very rude. The lady demanded me to have excellent communication skills with good thought process. When i cross questioned and reasoned with her that communicating through chat is different and customer market is indian. Least customer will really care about english and will be much concerned about their own issues. Customer care representative is responsible for understanding and serving the needs of customers keeping language barriers at bay. but she refused to listen and directly hung up. These type of recruiters are the reason MNCs are not able to hire talent. They are just hiring english speaking machines.

Interview questions from similar companies

Interview Preparation Tips

Round: Group Discussion
Experience: Salry discuss and job security
Duration: 1 hour 30 minutes

I appeared for an interview before Jan 2016.

Interview Questionnaire 

1 Question

  • Q1. My weakness

Interview Preparation Tips

Round: HR Interview
Experience: It is very difficult for everyone to tell someone about the weakness

College Name: RKGIT

I applied via Walk-in and was interviewed in Dec 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. You can do field work
  • Q2. You can sale broadband

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was frankly but related sales and MBA education .
Habit extrenth and wickness
Hardwork demand with smart work for sell
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why left job from jio
  • Q2. Why do you want to work in Airtel?

Interview Preparation Tips

Interview preparation tips for other job seekers - I am working here is good Job
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Old company experience, body language, Daily routine, education background, etc
  • Q2. Why Join this Company
  • Q3. Why quit Job. How to do sell Any thing.
  • Q4. What is mbps and Mpbs
  • Ans. 

    Mbps stands for megabits per second, while Mbps stands for megabytes per second.

    • Mbps is a unit of measurement for data transfer speed, typically used for internet connections.

    • 1 Mbps is equal to 1 million bits per second.

    • Mbps is commonly used to describe internet download and upload speeds.

    • Mbps is different from MBps, which stands for megabytes per second and is used to measure data storage or transfer rates.

  • Answered by AI
  • Q5. What is broadband and fiber
  • Ans. 

    Broadband and fiber are types of high-speed internet connections.

    • Broadband refers to a high-speed internet connection that is always on and faster than traditional dial-up connections.

    • Fiber optic internet uses fiber optic cables to transmit data at incredibly fast speeds, making it one of the fastest internet options available.

    • Both broadband and fiber are popular choices for households and businesses looking for reliab

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. What is fiber? How many types fiber?
  • Ans. 

    Fiber is a type of carbohydrate that the body cannot digest. There are two main types of fiber - soluble and insoluble.

    • Soluble fiber dissolves in water and helps to lower cholesterol and regulate blood sugar levels. Examples include oats, beans, and fruits.

    • Insoluble fiber does not dissolve in water and helps with digestion by adding bulk to the stool. Examples include whole grains, nuts, and vegetables.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work experince and Working Advantage Most Valuable in life

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Last working company
  • Ans. 

    ABC Company

    • Worked as a Sales Executive at ABC Company for 3 years

    • Managed a team of 5 sales representatives

    • Exceeded sales targets by 20% in the last quarter

  • Answered by AI
  • Q2. Last salary work experience
  • Ans. 

    Previous salary was competitive and reflective of my experience and skills.

    • Previous salary was in line with industry standards

    • Received regular performance-based raises

    • Compensation package included bonuses and benefits

  • Answered by AI

I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

Group discussions were held by sennior hr by how to pitch customer's about airtel plans and how to dress up and many more things were discussed. There was a 10 days training for certification also.

Round 2 - Assignment 

After my certification i was assigned for this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Self confidence is key to success. Keep yourself well groomed be positive and never argue.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Oct 2023.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the technology industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Built and maintained relationships with key clients such as XYZ Company

    • Strong negotiation and communication skills

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What is Optical fiber
  • Ans. 

    Optical fiber is a thin, flexible, transparent fiber that transmits light signals over long distances.

    • Made of glass or plastic

    • Used for high-speed data transmission

    • Less susceptible to interference compared to traditional copper wires

    • Commonly used in telecommunications and networking

    • Examples: fiber optic cables, fiber optic internet

  • Answered by AI
  • Q3. What is full form of Mbps
  • Ans. 

    Mbps stands for Megabits per second, a unit of data transfer rate.

    • Mbps is used to measure the speed of data transfer in a network.

    • For example, a download speed of 100 Mbps means 100 megabits of data can be transferred in one second.

    • Mbps is commonly used in internet connection speeds.

    • It is important for understanding the efficiency of data transmission.

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What is your aim
  • Ans. 

    My aim is to exceed sales targets, build strong relationships with clients, and continuously improve my sales skills.

    • Exceed sales targets by consistently meeting and exceeding quotas

    • Build strong relationships with clients by providing excellent customer service and understanding their needs

    • Continuously improve sales skills through training, learning from successful sales strategies, and seeking feedback from mentors

    • Set...

  • Answered by AI
  • Q2. How much experience
  • Ans. 

    I have 5 years of experience in sales, including managing a team and exceeding sales targets consistently.

    • 5 years of experience in sales

    • Managed a team

    • Consistently exceeded sales targets

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your sales experience?
  • Q2. Telecommunication

Jio Interview FAQs

What are the top questions asked in Jio Chat Support Executive interview for experienced candidates?

Some of the top questions asked at the Jio Chat Support Executive interview for experienced candidates -

  1. What do you mean by customer service representati...read more
  2. What are your views on covid situati...read more

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Jio Chat Support Executive Salary
based on 9 salaries
₹2 L/yr - ₹3 L/yr
15% less than the average Chat Support Executive Salary in India
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Jio Chat Support Executive Reviews and Ratings

based on 6 reviews

4.0/5

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3.8

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4.0

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3.7

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4.3

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3.5

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4.0

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