Conneqt Business Solutions SAP MM Support Consultant Interview Questions and Answers

Q1. Basic communication test
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Q1. About windows server, adds, dhcp, dns
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Versant test for communication

Q1. What was your experience during the one-on-one round with the manager?
Ans. 
The one-on-one round with the manager was insightful and engaging.
• Discussed my previous experience in customer support

• Answered situational questions on handling difficult customers

• Received feedback on communication skills and problem-solving abilities
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Q2. Basically check communication
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Q1. About previous company
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Q2. How much package that I am expecting
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Q1. General questions only
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Q2. Work experience brief
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Writing skills test on Paper

Q1. General questions only
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Q2. Why switched 3 companies?
Ans. 
Seeking better growth opportunities and challenges in different work environments.
• Opportunities for career growth were limited in previous companies

• Desire for new challenges and experiences

• Company culture or values did not align with personal values

• Seeking better compensation or benefits

• Relocation or family reasons
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Q1. VPN , Explain in terms of IT?
Ans. 
VPN is a technology that allows secure access to a private network over a public network like the internet.
• VPN stands for Virtual Private Network

• It encrypts data to ensure secure communication over public networks

• It allows remote users to access private network resources securely

• Common types include SSL VPN, IPsec VPN, and PPTP VPN
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Q2. How to resolve the issue of a computer while turn on?
Ans. 
To resolve the issue of a computer not turning on, check power connections, troubleshoot hardware components, and perform a power cycle.
• Check power connections to ensure the computer is receiving power

• Troubleshoot hardware components such as the power supply, motherboard, and RAM

• Perform a power cycle by unplugging the computer, holding the power button for 30 seconds, then plugging it back in and turning it on

• Check for...read more
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Q1. Basic computer knowledge
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Q2. General hardware and software
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and CompTIA A+

• Previous experience in managing a team of support tech
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Q2. Where do you stay
Ans. 
I currently stay in a rented apartment in downtown area.
• I stay in a rented apartment

• Located in downtown area

• Close to public transportation

• Nearby grocery stores and restaurants
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Q1. Basic Introduction
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Q2. About Experience
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Q1. Tell me About your Resume
Ans. 
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
• 5+ years of experience in customer support roles

• Proficient in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Successfully resolved 90% of customer issues within a timely manner

• Received multiple awards for excellent customer service
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Q2. How much year of experience you are holding
Ans. 
I have 5 years of experience in customer support roles.
• I have worked in customer support for 5 years

• I have experience handling customer queries and complaints

• I have worked in both phone and email support roles
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