Concentrix Corporation Non Voice Customer Service Associate Interview Questions and Answers

Hybrid working arrangements combine remote and in-office work, offering flexibility to employees.

• 1. Flexible Hybrid: Employees choose when to work remotely or in-office, e.g., working from home on Mondays.

• 2. Fixed Hybrid: Set days for remote and in-office work, e.g., in-office on Tuesdays and Thursdays, remote on other days.

• 3. Remote-First: Majority of work is done remotely, with occasional office visits, e.g., team me...read more

Leave facility refers to the policy allowing employees to take time off from work for various reasons.

• Types of leave include annual leave, sick leave, and maternity leave.

• Annual leave allows employees to take vacation time for personal reasons.

• Sick leave is provided when an employee is unwell and unable to work.

• Maternity leave is granted to new mothers for childbirth and recovery.

• Some companies offer unpaid leave for p

Development skills for Non Voice Customer Service include communication, problem-solving, and technical proficiency.

• Effective communication skills: Ability to convey information clearly through written communication.

• Problem-solving abilities: Training on how to handle customer complaints and find solutions efficiently.

• Technical proficiency: Familiarity with customer service software and tools, such as CRM systems.

• Empat...read more