Concentrix Corporation Interview Questions, Process, and Tips for Experienced

There was a round of Versant test.

Q1. Experience will be asked there, if you're holding there. Basic questions need to be answered. Then it will end up with salary or Hiring Zone information.
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Q2. Same as above and a relivent qestion will be asked there for which process you're applying for there.
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Q3. Relivent question will be asked.
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Q1. What Forecasting Method you use while forecasting? Ans: Moving Average Weightage average Method
Ans. 
I use Moving Average and Weighted Average methods for forecasting.
• Moving Average method involves calculating the average of past data points to predict future values.

• Weighted Average method assigns different weights to past data points based on their importance in predicting future values.

• Both methods require historical data and are useful in predicting trends and patterns.

• For example, if I am forecasting call volume f...read more
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Q2. How to calculate FTE requirement basis on call volume, AHT, Occupancy, Working Days and Working Hrs? Call Volume:50000 AHT: 1200 Occupancy: 85% Working Days: 5 Working Hrs Excluding 1 Hr Break: 8 Formul...read more
Ans. 
Calculate FTE requirement based on call volume, AHT, occupancy, working days, and hours.
• Use the formula: Calls*AHT/3600/Occupancy/(Working Days * working Hrs)

• Substitute the given values into the formula

• Resulting value is the FTE requirement
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Recruiter asked many questions And all of the candidates answer in English for example Money can buy happiness or not

Cnx test which have many questions related to policy

Q1. Asked about I am comfortable to watch violation or blood etc
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Q1. Why do you want to do a job?
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Q2. What are your future plans if you work with us?
Ans. 
My future plans include growing within the company, gaining more experience in customer support, and potentially moving into a leadership role.
• Continuously improving my customer service skills through training and feedback

• Seeking opportunities for advancement within the company

• Developing strong relationships with customers to ensure their satisfaction

• Possibly pursuing leadership roles in customer support department
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Q3. Are you good in multi tasking?
Ans. 
Yes, I am skilled in multitasking and can efficiently handle multiple tasks simultaneously.
• I have experience in managing multiple customer inquiries at once

• I am proficient in using various software tools simultaneously to assist customers

• I can prioritize tasks effectively to ensure all customer needs are met in a timely manner
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Q4. How do you react in pressure or how do you handle pressure, it it your weakness or strength?
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Q1. Tell me some thing about you
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have excellent communication skills and can effectively resolve customer issues.

• I am patient and able to handle difficult customers with professionalism.

• I am detail-oriented and organized, ensuring accurate and timely responses to customer inquiries.
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Q2. Pronunciation check
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Q3. Operation round
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Q4. Human resource round
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Q1. They were asking for experience and job responsibilities of the previous company and why I had left the previous organisation and why.
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Q2. Technical round for typing skill
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