Capita Interview Questions, Process, and Tips

Q1. How do you handle difficult customer
Ans. 
I handle difficult customers by remaining calm, empathetic, and finding a solution to their problem.
• Listen actively to the customer's concerns

• Stay calm and composed, even if the customer is angry or rude

• Empathize with the customer and show understanding

• Apologize for any inconvenience caused

• Offer a solution or alternative options to resolve the issue

• Seek assistance from a supervisor or manager if necessary

• Follow up with
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Q2. How do you handle pressure at work?
Ans. 
I handle pressure at work by staying organized, prioritizing tasks, and maintaining a positive attitude.
• I stay organized by creating to-do lists and setting realistic deadlines.

• I prioritize tasks by identifying urgent and important tasks and tackling them first.

• I maintain a positive attitude by reminding myself of the bigger picture and focusing on finding solutions rather than dwelling on problems.

• For example, in my p...read more
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Q1. What are the five stages of project implementation
Ans. 
The five stages of project implementation are initiation, planning, execution, monitoring and controlling, and closing.
• Initiation: Define the project, set goals, and identify stakeholders.

• Planning: Develop a detailed project plan, allocate resources, and set timelines.

• Execution: Implement the project plan and carry out the work.

• Monitoring and Controlling: Track progress, manage changes, and ensure quality.

• Closing: Fina...read more
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Q1. I have interview in capita and HR asked me about israel war and also he asked about who is education minister , PM , chief minister and many other questions which were totally out of box, not related to my...read more
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Q2. And then there was an chat round i have confidence that my chat round was very good i used everything properly whatever we need for good chat proper opening, acknowledgement and paraphrase, empathy, sympat...read more
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Versant Test was cleared, I was there in the company for almost 6 hours.

Q1. Interview went very well, even tough I was there since morning they have not gone through my resume and they rejected me with the reason that I do not have stability in my resume.
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Q2. What is your future goal?
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Q3. Are you willing to study further?
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