Capita Non Voice Customer Care Executive Interview Questions and Answers

Engilsh, basic maths knowledge

Q1. Normally about your self introduction and work experiences
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Q2. There ask about work experiences
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English, Mathematics, Computers

Q1. All about your previous experience, why do you want to join Optum, understanding of claims and healthcare.
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Grammar test of 20 mins , All basic grammar however the RC was complicated

Q1. Checking typing speed, and asked in HR interview about family and study background
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Q2. Told us to write about any topic that we have in mind in 200 words and then those were examined
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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