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Bharti Airtel

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based on 13.2k Reviews

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Bharti Airtel Senior Customer Relation Executive Interview Questions and Answers

Updated 15 Jul 2021

Bharti Airtel Senior Customer Relation Executive Interview Experiences

1 interview found

Senior Customer Relation Executive Interview Questions & Answers

user image Anonymous

posted on 15 Jul 2021

I applied via Walk-in and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How you manage irate customers?
  • Ans. 

    I listen to their concerns, empathize with them, and offer a solution to their problem.

    • Listen actively to their complaints without interrupting them.

    • Empathize with their situation and show that you understand their frustration.

    • Offer a solution to their problem and follow up to ensure their satisfaction.

    • Remain calm and professional throughout the interaction.

    • Apologize for any inconvenience caused and take responsibility...

    • Answered by AI
    Add your answer
  • Q2. First I listened to customer complaints or anything.
    • Add your answer
  • Q3. First of all we have to understand the customer concern. According to that we have to take ownership of that call to make customers understandtable
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Working with Airtel.
You should have convince skills.
You have to more attentive

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
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·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Interview questions from similar companies

Senior Customer Relation Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 26 Sep 2020

I applied via Recruitment Consultant and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There will be multiple rounds based on the department who is recruiting you. 1st roumd is commom HR round, 2nd is Versant test on computer, 3rd is Ops. There may be other tests like IQ test or typing test.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your self for Versant test. You can find it on youtube.

Relationship Manager Interview Questions & Answers

Airtel DTH Services user image Anonymous

posted on 15 Oct 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected
Round 1 - One-on-one 

(3 Questions)

  • Q1. Good thinking. Strong. My. Career
    • Add your answer
  • Q2. Like. My. Thinking. Good. Life.
    • Add your answer
  • Q3. Great. Thinking. Good. Life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My. One. Thinking. Good thinking. And. Like life

Customer Relationship Officer Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Myself, job profile
    • Add your answer
  • Q2. What is job profile
    • Add your answer
  • Q3. U have any experience
    • Add your answer

Customer Relationship Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 15 Jul 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Monopoly Market. Comparing to our vi company description

Round 2 - Aptitude Test 

Logical and product knowledge

Round 3 - HR 

(2 Questions)

  • Q1. Introduction. Company products details.
    • Add your answer
  • Q2. Composition. And languages
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with your communication.

Relationship Manager Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 17 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. General Questions and Answers
    • Add your answer
  • Q2. Yes, General Questions and answers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - General Questions and answers
About Personal Life

Customer Relation Officer Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 29 Jul 2021

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Regarding the past job
    • View 1 more answer
  • Q2. I have explained everything
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Pressure is very high.
Try only if u have telecom experience for others and freshers I would like to suggest a bigg no.

Relationship Manager Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2021

Interview Questionnaire 

2 Questions

  • Q1. How old are you
    • Add your answer
  • Q2. Are you willing to travel
    • Add your answer

Relationship Manager Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 26 Feb 2021

I applied via Other and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why we should hire you
    • Add your answer
  • Q2. How you will entertain a customer when he is very much irate..
  • Ans. 

    I will listen to their concerns, empathize with them, and offer solutions to resolve the issue.

    • Listen actively and patiently to their complaints

    • Empathize with their situation and acknowledge their feelings

    • Offer solutions to resolve the issue and make things right

    • Apologize for any inconvenience caused

    • Assure them that their concerns will be addressed and resolved

    • Follow up with them to ensure their satisfaction

    • Answered by AI
    Add your answer
  • Q3. Tell me about your self
    • Add your answer
  • Q4. Why so you want this job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If your on Vodafone pay roll then this one of the best company. Company is very much concerned about employee health & provide the best comfort in Job. Our girls candicates are very much safe here. Company terminate any one no matter designation if found guilty for teasing any girl

Relationship Manager Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 21 May 2017

I was interviewed before May 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Resume was sent to hr department and they Had telephonic interview and next interview was with branch manager
Tips: Be positive

Round: HR Interview
Experience: Case study was given to solve. Facts and figures were asked about previous jobs
Tips: Be calm understand the situ And respond

Skills: Team Player, Attitude, Problem Solving Abilties
More about working at Bharti Airtel

Bharti Airtel Interview FAQs

What are the top questions asked in Bharti Airtel Senior Customer Relation Executive interview?

Some of the top questions asked at the Bharti Airtel Senior Customer Relation Executive interview -

  1. How you manage irate customer...read more
  2. First of all we have to understand the customer concern. According to that we h...read more
  3. First I listened to customer complaints or anythi...read more

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Bharti Airtel Senior Customer Relation Executive Salary
based on 5 salaries
₹3 L/yr - ₹3.8 L/yr
At par with the average Senior Customer Relation Executive Salary in India
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Bharti Airtel Senior Customer Relation Executive Reviews and Ratings

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