Axis Bank Interview Questions, Process, and Tips

To source business and channel partners, I would focus on networking, referrals, and targeted outreach.

• Attend industry events and conferences to meet potential partners and clients

• Leverage existing relationships and ask for referrals

• Identify and reach out to companies or individuals who would benefit from our services

• Utilize social media and online platforms to connect with potential partners

• Offer incentives or partner

CRM application helps in managing customer complaints by providing a centralized platform for recording, tracking and resolving complaints.

• CRM application allows customers to submit complaints through various channels like email, phone, social media, etc.

• Complaints are recorded in the system and assigned to relevant teams or individuals for resolution.

• The application provides real-time updates to customers on the statu...read more

TAT is crucial in complaint handling as it impacts customer satisfaction and loyalty.

• TAT (Turnaround Time) is the time taken to resolve a customer complaint.

• A shorter TAT leads to higher customer satisfaction and loyalty.

• Longer TAT can result in negative reviews, loss of customers, and damage to brand reputation.

• TAT should be monitored regularly and improved wherever possible.

• For example, a company's customer service t...read more