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Axis Bank Interview Questions and Answers
523 Interview questions
A WhatsApp-based platform for seamless transactions and tracking in tier 2 and 3 cities, enhancing accessibility and convenience.
Integrate a chatbot for transaction assistance, guiding users through payment processes.
Enable peer-to-peer money transfers using UPI integration, allowing users to send money via WhatsApp.
Implement order tracking for local businesses, providing real-time updates on deliveries through Wh...
I am not currently NISM and IRDAI certified, but I am eager to pursue these certifications to enhance my skills.
NISM (National Institute of Securities Markets) certification is essential for roles in the securities market.
IRDAI (Insurance Regulatory and Development Authority of India) certification is crucial for insurance-related positions.
I plan to enroll in NISM and IRDAI courses to gain the necessary certifica...
Maintaining your DRR involves regular assessments, updates, and effective communication strategies to ensure resilience and preparedness.
Conduct regular risk assessments to identify potential threats and vulnerabilities.
Implement a robust communication plan to keep all stakeholders informed.
Establish a training program for staff to ensure everyone understands their roles in DRR.
Utilize technology for real-time mon...
I understand customer needs through active listening, asking targeted questions, and analyzing their financial situations.
Active Listening: I focus on what the customer is saying, ensuring I grasp their concerns and requirements.
Targeted Questions: I ask specific questions about their financial goals, such as 'What are your long-term financial objectives?'
Empathy: I put myself in the customer's shoes to understand...
Sales skills for a Loan Manager include relationship building, negotiation, and financial acumen to effectively close deals.
Relationship Building: Establishing trust with clients to encourage repeat business and referrals.
Negotiation Skills: Effectively negotiating loan terms to meet both client needs and company policies, such as adjusting interest rates.
Financial Acumen: Understanding financial products and mark...
Handling customer rejection involves resilience, learning, and maintaining a positive attitude to improve future interactions.
Stay calm and composed: Take a deep breath and don't take rejection personally. For example, if a customer says no, respond with understanding.
Ask for feedback: Politely inquire why they are not interested. This can provide valuable insights for future pitches.
Learn from the experience: Ana...
Effectively addressing customer queries involves active listening, empathy, and providing clear, accurate information.
Listen actively to understand the customer's concern fully.
Empathize with the customer to build rapport, e.g., 'I understand how frustrating this must be for you.'
Provide clear and concise information to address the query, avoiding jargon.
Follow up with the customer to ensure their issue is resolve...
I possess a comprehensive understanding of banking operations, regulations, and customer service principles.
Understanding of various banking products like savings accounts, loans, and credit cards.
Knowledge of banking regulations such as KYC (Know Your Customer) and AML (Anti-Money Laundering).
Familiarity with digital banking trends, including mobile banking and online transactions.
Experience in customer service, ...
To solve customer problems, I actively listen, empathize, and provide tailored solutions while ensuring a positive experience.
Active Listening: I focus on understanding the customer's issue by asking clarifying questions, ensuring they feel heard. For example, if a customer is frustrated with a product, I ask specific questions to pinpoint the problem.
Empathy: I acknowledge the customer's feelings and express unde...
Customer service is the support and assistance provided to customers before, during, and after their purchase experience.
Communication Skills: Effective customer service requires clear and empathetic communication. For example, actively listening to a customer's concerns can lead to better solutions.
Problem-Solving: Customer service representatives must be able to quickly identify issues and provide solutions. For...
Axis Bank Interview Experiences
1.6k interviews found
Anonymous
I applied via Referral and was interviewed in Sep 2021. There were 3 interview rounds.
Interview Questionnaire
26 Questions
- Q1. Introduce yourself?
- Ans.
Dynamic professional with diverse experience in management, team leadership, and strategic planning, eager to contribute to organizational success.
Background: I hold a degree in Business Administration from XYZ University.
Experience: Over 5 years in management roles, including my recent position as a Team Lead at ABC Corp.
Skills: Proficient in project management, with a track record of successfully leading cross-functi...
- Q2. Family background?
- Ans.
I come from a close-knit family that values education, hard work, and community service, which has shaped my personal and professional values.
My parents are both educators, instilling a love for learning in me from a young age.
I have two siblings; we often collaborate on projects, fostering teamwork and communication skills.
Family gatherings are frequent, emphasizing the importance of maintaining strong relationships.
M...
- Q3. How you enrolled in your previous bank and got your interest in banking sector?
- Q4. Why you want to join axis bank?
- Ans.
I want to join Axis Bank to contribute to its growth while enhancing my skills in a dynamic banking environment.
Axis Bank's commitment to innovation aligns with my passion for leveraging technology in banking.
The bank's focus on customer-centric services resonates with my belief in providing exceptional client experiences.
I admire Axis Bank's strong corporate social responsibility initiatives, and I want to be part of ...
- Q5. What is clean note policy ?
- Ans.
Clean note policy refers to the guidelines and regulations set by a company or organization regarding the handling and acceptance of clean and undamaged currency notes.
Clean note policy ensures that only clean and undamaged currency notes are accepted by the company or organization.
It helps maintain the integrity and quality of the currency in circulation.
The policy may include guidelines on rejecting torn, soiled, or ...
- Q6. They create a situation in front of me if my good customer wants to withdraw an amount on urgent basis without cheque what you will do ?
- Ans.
I would verify the customer's identity and explore alternative withdrawal methods to assist them promptly.
Verify the customer's identity using security questions or identification.
Check if the customer has an account with sufficient balance for the withdrawal.
Explore alternative methods such as electronic transfers or cash advances.
If possible, contact a supervisor for approval of an exception to allow a cash withdrawa...
- Q7. How you will start working in axis bank from the first day ?
- Ans.
On my first day at Axis Bank, I will focus on understanding the culture, meeting the team, and familiarizing myself with processes.
Meet with my manager to discuss expectations and immediate priorities.
Introduce myself to team members and build rapport to foster collaboration.
Review the bank's policies and procedures to ensure compliance.
Familiarize myself with the banking software and tools used by the team.
Attend any ...
- Q8. They create a situation of widow woman having good deposit already how I will convince her to buy Life insurance and for what amount I should pitch her ?
- Q9. What is CMS?
- Ans.
CMS stands for Content Management System.
CMS is a software application used to create, manage, and publish digital content.
It allows users to easily create and edit content without needing technical knowledge.
Examples of CMS include WordPress, Drupal, and Joomla.
CMS can be used for websites, blogs, and e-commerce sites.
It helps to streamline content creation and publishing processes.
CMS also allows for multiple users t...
- Q10. What is soiled and mutilated notes ?
- Ans.
Soiled and mutilated notes are damaged or defaced currency that is no longer in a usable condition.
Soiled notes refer to currency that has become dirty, stained, or discolored due to various factors such as handling, exposure to moisture, or environmental conditions.
Mutilated notes are currency that has been damaged or altered in a way that renders it unfit for circulation. This can include torn, burnt, or partially de...
- Q11. How will give value to mutilated notes.
- Ans.
Mutilated notes can be given value by assessing their condition and determining their authenticity.
Evaluate the extent of damage to the notes
Verify the authenticity of the notes
Assess the value of the notes based on their condition
Consult with experts or use specialized equipment if necessary
Follow the guidelines provided by the central bank or relevant authority
Provide compensation or exchange for the value of the not...
- Q12. What is counterfeit currency ?
- Ans.
Counterfeit currency is fake money that is made to look like real currency.
Counterfeit currency is illegal and can lead to serious consequences.
It is often made using high-quality printers and paper to mimic the look and feel of real currency.
Counterfeit currency can be difficult to detect, but there are security features on real currency that can help distinguish it from fake currency.
Examples of security features inc...
- Q13. What is risk management?
- Q14. Why you want to join Axis bank ?
- Q15. Few questions were related to my course that I am currently pursuing AI and ML such as why you opt this course, what will be the scope of it , how this course would help you in banking organization?
- Ans.
I opted for AI and ML course due to its growing demand and potential in the banking industry.
AI and ML can help in fraud detection and prevention in banking
It can also assist in customer service through chatbots and personalized recommendations
AI and ML can improve risk management and decision making in banking
The scope of AI and ML is vast and expanding in various industries
This course will equip me with the necessary...
- Q16. How many joint holders we can process in an account in once ?
- Q17. What will be your career plans for next 10 years ?
- Ans.
In the next 10 years, I aim to grow into a leadership role, enhancing my skills and contributing to organizational success.
Achieve a managerial position within 3-5 years by leading successful projects and teams.
Pursue relevant certifications, such as PMP or Six Sigma, to enhance my project management skills.
Develop expertise in my field by attending workshops and conferences, staying updated on industry trends.
Mentor j...
- Q18. What is FRFC ?
- Q19. Why cash is only put in vault not in frfc ?
- Ans.
Cash is put in vault instead of FRFC due to security reasons.
Vault provides better security than FRFC
Vault is designed to store cash and other valuables
FRFC is used for depositing and withdrawing cash
Vault has additional security measures like cameras, alarms, and guards
FRFC is more accessible to customers and employees
Vault is usually located in a secure area with limited access
- Q20. How you process an account ?
- Ans.
Processing an account involves verifying information, updating records, and resolving any issues.
Verify the accuracy of the account information
Update the account records with any changes or new information
Resolve any issues or discrepancies with the account
Communicate with the account holder to ensure their needs are met
Maintain confidentiality and security of the account information
Ensure compliance with relevant regu...
- Q21. Last rating and package at previous workplace?
- Ans.
My last performance rating was 'Exceeds Expectations' with a compensation package including a competitive salary and bonuses.
Performance Rating: 'Exceeds Expectations' based on meeting and exceeding targets.
Compensation Package: Included a base salary of $70,000 with a 10% annual bonus.
Additional Benefits: Health insurance, retirement plan contributions, and professional development opportunities.
Promotions: Received a...
- Q22. Questions related to selling Life and general insurance because it's highest revenue generation part of any financial organization.
- Q23. Customer management service process ?
- Q24. What is CRM and how you deal with it ?
- Ans.
CRM stands for Customer Relationship Management. It is a strategy for managing interactions and relationships with customers.
CRM is a system or strategy used by businesses to manage and analyze customer interactions and data.
It helps businesses improve customer relationships, increase customer satisfaction, and drive sales.
CRM involves collecting and organizing customer data, tracking customer interactions, and providi...
- Q25. Branch opening and closing time .
- Q26. You are Handling cash operations then how you manage operations with sales ?
- Ans.
As an Assistant Manager, I ensure smooth cash operations while also managing sales operations.
I prioritize cash handling procedures to maintain accuracy and security.
I coordinate with the sales team to ensure sufficient cash flow for daily operations.
I analyze sales data to identify trends and make informed decisions regarding cash management.
I implement effective cash handling policies and train staff to follow them.
I...
Interview Preparation Tips
I would suggest to everyone do face interviews and Crack it. Everyone is capable of doing it.
Think big , think fast and go ahead.
Skills evaluated in this interview
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. I would need to gather relevant information, analyze it based on established banking principles and regulations, and then formulate a reasoned conclusion. This process involves understanding the specific c...
- Q2. Maximum Permissible Bank Finance (MPBF) is a method used by banks in India to determine the maximum amount of working capital finance a business can borrow. It's a way for banks to assess a company's short...
Interview Preparation Tips
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Working Based on the bank
- Q2. Good Communication with employees
- Q3. Good Worker in time
Interview Preparation Tips
Selected
(2 Questions)
- Q1. About myself and my educational
- Q2. Document verification and personal details
(1 Question)
- Q1. Document verification and personal details
(3 Questions)
- Q1. Self induction and career
- Q2. Any experience in the banking sector
- Ans.
Yes, I have 2 years of experience working as a telecaller in a bank.
Worked as a telecaller in a bank for 2 years
Handled customer queries related to banking products and services
Assisted customers in resolving issues with their accounts
Promoted new banking products to existing customers
- Q3. Any experience to banking sector
- Ans.
Yes, I have experience working as a telecaller in the banking sector.
Worked as a telecaller for a bank handling customer inquiries and promoting banking products
Familiar with banking terminology and procedures
Successfully met sales targets by upselling banking services to customers
Interview Preparation Tips
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Is there a job opportunity available in the Axis Bank department?
- Ans.
Yes, there are multiple job opportunities currently available at Axis Bank, including positions in Gujarat.
- Q2. What is your expected annual salary?
- Ans.
Expected salary for a Banking Assistant depends on experience, location, and industry standards, typically ranging from $30,000 to $50,000.
Market Research: It's important to research the average salary for Banking Assistants in your area to set a realistic expectation.
Experience Level: Entry-level positions may start around $30,000, while those with several years of experience can earn up to $50,000 or more.
Company Siz...
- Q3. What are the various types of banks?
- Ans.
Banks are financial institutions that accept deposits, provide loans, and offer various financial services to individuals and businesses.
Commercial Banks: These banks provide services to the general public and businesses, such as checking accounts and loans. Example: JPMorgan Chase.
Investment Banks: They assist companies in raising capital and provide advisory services for mergers and acquisitions. Example: Goldman Sac...
- Q4. What is your understanding of the banking industry?
- Ans.
The banking industry encompasses financial institutions that provide services like deposits, loans, and investment management.
Financial Services: Banks offer a range of services including savings accounts, checking accounts, and loans to individuals and businesses.
Regulatory Framework: The banking industry is heavily regulated to ensure stability and protect consumers, with entities like the Federal Reserve in the U.S.
...
- Q5. What are the core values upheld by Axis Bank?
- Ans.
Axis Bank upholds core values of customer centricity, integrity, innovation, teamwork, and excellence in all its operations.
Customer Centricity: Axis Bank prioritizes customer needs, offering tailored financial solutions and exceptional service to enhance customer satisfaction.
Integrity: The bank maintains high ethical standards, ensuring transparency and honesty in all transactions and interactions with customers.
Inno...
- Q6. What is the concept of the power of compounding?
- Ans.
The power of compounding refers to the process where investment earnings generate additional earnings over time, enhancing growth.
Interest on Interest: Compounding allows you to earn interest not only on your initial investment but also on the interest that accumulates over time.
Time Factor: The longer you invest, the more pronounced the effects of compounding become. For example, investing $1,000 at a 5% annual intere...
- Q7. How would you propose to extend the bank's business?
- Ans.
To extend the bank's business, I propose diversifying services, enhancing digital platforms, and targeting new customer segments.
Diversification of Services: Introduce new financial products such as personal loans, investment services, or insurance to attract a broader customer base.
Enhancing Digital Platforms: Invest in user-friendly mobile and online banking solutions to improve customer experience and accessibility,...
- Q8. How would you pitch a product to a customer who is unhappy?
- Ans.
To pitch a product to an unhappy customer, focus on empathy, understanding their concerns, and presenting tailored solutions.
Listen Actively: Allow the customer to express their frustrations fully before responding. For example, say, 'I understand this has been frustrating for you.'
Empathize: Show genuine concern for their situation. You might say, 'I can see how this issue has impacted you, and I’m here to help.'
Ident...
- Q9. What are the different types of databases?
- Ans.
Databases are organized collections of data, designed for efficient storage, retrieval, and management of information.
Relational Databases: Use tables to store data and relationships (e.g., MySQL, PostgreSQL).
NoSQL Databases: Designed for unstructured data, offering flexibility (e.g., MongoDB, Cassandra).
In-Memory Databases: Store data in RAM for faster access (e.g., Redis, Memcached).
Graph Databases: Focus on relation...
- Q10. What is the difference between an abstract class and an interface in Java?
- Ans.
Abstract classes and interfaces are both used to achieve abstraction in Java, but they have distinct features and use cases.
Abstract Class: Can have both abstract methods (without body) and concrete methods (with body). Example: 'abstract class Animal { abstract void sound(); void sleep() {} }'
Interface: Can only have abstract methods (until Java 8) and default methods (from Java 8). Example: 'interface Animal { void s...
- Q11. What is axis Bank Internet banking ?
- Ans.
Axis Bank Internet Banking offers customers secure online access to manage their accounts and perform various banking transactions.
Account Management: Customers can view account balances, transaction history, and download statements.
Fund Transfers: Users can transfer funds between their own accounts or to other bank accounts using NEFT, RTGS, or IMPS.
Bill Payments: The platform allows users to pay utility bills, credit...
- Q12. Who is the CEO of Axis Bank?
- Ans.
The CEO of Axis Bank is Amitabh Chaudhry, who has been leading the bank since January 2019, focusing on digital transformation.
Leadership: Amitabh Chaudhry has extensive experience in the banking sector, having previously served as the CEO of HDFC Life Insurance.
Digital Initiatives: Under his leadership, Axis Bank has emphasized digital banking solutions, enhancing customer experience through technology.
Strategic Growt...
- Q13. Why do you want to join Axis?
- Ans.
I want to join Axis because of its strong reputation, innovative banking solutions, and commitment to customer satisfaction.
Reputation: Axis Bank is known for its reliability and strong market presence, which attracts me to be part of a respected institution.
Innovative Solutions: The bank's focus on digital banking and technology-driven services, like Axis Mobile and internet banking, excites me as I want to contribute...
- Q14. What is the minimum balance requirement for an account in Axis Bank?
- Ans.
Axis Bank requires a minimum balance for various account types, ensuring account maintenance and service availability.
Savings Account: Typically requires a minimum balance of ₹10,000 in metro cities and ₹5,000 in non-metro cities.
Current Account: Generally has a higher minimum balance requirement, often around ₹25,000 or more, depending on the type of current account.
Zero Balance Account: Axis Bank offers a zero balanc...
- Q15. What motivates you?
- Q16. What are the five core values of Axis Bank?
- Ans.
Axis Bank's core values focus on customer-centricity, integrity, teamwork, innovation, and excellence in service delivery.
Customer Centricity: Axis Bank prioritizes customer needs, ensuring that services and products are tailored to enhance customer satisfaction.
Integrity: The bank upholds ethical standards and transparency in all dealings, fostering trust with customers and stakeholders.
Teamwork: Collaboration among e...
- Q17. What is the full name of Axis Bank?
- Ans.
Axis Bank is a leading private sector bank in India, offering a wide range of financial services and products to customers.
Established in 1994: Axis Bank was founded in 1994 and has since grown to become one of India's largest private banks.
Diverse Financial Services: The bank provides services such as retail banking, corporate banking, and investment banking.
Global Presence: Axis Bank has a significant international p...
- Q18. What are the common interview questions asked during interviews at Axis Bank?
Aptitude test or written examination?
Group discussion on the topic.
(4 Questions)
- Q1. Tell something about yourself
- Q2. Where you did your sip.
- Ans.
I completed my internship at XYZ Company, where I gained valuable experience in project management and team leadership.
Completed internship at XYZ Company
Gained experience in project management
Developed skills in team leadership
- Q3. What you learn from your sip and how can you utilise our organization.
- Ans.
I learned effective communication and problem-solving skills during my internship, which I can utilize to improve team dynamics and customer satisfaction in your organization.
Learned effective communication skills by interacting with clients and colleagues
Developed problem-solving abilities by resolving issues in a timely manner
Can use these skills to improve team dynamics and enhance customer satisfaction at your orga...
- Q4. Ask examples of my experience
Interview Preparation Tips
Abhi Thapa
Good work and good job to do good performance
(5 Questions)
- Q1. Good job and good working
- Q2. Good work and good experience
- Q3. What type of salery
- Ans.
I am looking for a competitive salary that reflects my experience and skills.
I am seeking a salary that is in line with industry standards for a Marketing Executive role.
I would like to be compensated fairly based on my qualifications and contributions to the company.
Negotiable depending on the overall compensation package offered by the company.
- Q4. How to increase job
- Ans.
Increasing job satisfaction can be achieved through various strategies such as providing opportunities for growth and recognition.
Offer opportunities for professional development and advancement
Provide regular feedback and recognition for good work
Create a positive work environment with open communication
Encourage work-life balance and flexibility
Offer competitive compensation and benefits packages
- Q5. Where the location
- Ans.
The location is crucial for marketing strategies, influencing target audience engagement and brand visibility.
Consider demographics: Urban areas may have a younger audience, while rural areas might cater to families.
Analyze competition: Locations with fewer competitors can provide a better market entry point.
Evaluate accessibility: Locations near public transport can attract more foot traffic.
Utilize local culture: Tai...
For the best work to do
Selected
The reason for my coming is: I am a third party at the bank. I want to come to the bank for a check and this is for the salary.
(5 Questions)
- Q1. Salary and Payroll
- Q2. Good post and good business department
- Q3. Yes salary an payroll
- Q4. I wish I could join a new company and try harder to get ahead.
- Q5. Nothing
(1 Question)
- Q1. I am interested in Interview
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Basic interview
- Q2. Previous job experience
- Ans.
I have experience working as a sales representative for a software company.
Managed a portfolio of clients and increased sales by 20% in one year
Developed strong relationships with key decision makers in the industry
Utilized CRM software to track leads and follow up with potential clients
- Q3. Good experience
- Q4. Hr round basic job details
(2 Questions)
- Q1. Basic job details
- Q2. Documents verification Portal
Interview Preparation Tips
Pradeep Jain
I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.
(6 Questions)
- Q1. Key metrics covered in the daily dashboard.
- Ans.
Key metrics in daily dashboard include sales performance, inventory levels, customer feedback, and market trends.
Sales performance - revenue, units sold, average transaction value
Inventory levels - stock on hand, stock turnover rate
Customer feedback - satisfaction scores, Net Promoter Score (NPS)
Market trends - competitor analysis, industry insights
- Q2. Review mechanism.
- Q3. Tell about your self.
- Ans.
Experienced professional with a strong background in collections management and leadership roles.
Over 10 years of experience in collections management
Proven track record of improving collection efficiency and reducing delinquency rates
Strong leadership skills with experience in managing teams of collection agents
Excellent communication and negotiation skills
Bachelor's degree in Finance from XYZ University
- Q4. Team and portfolio size
- Q5. Product knowledge
- Q6. General day today working style .
Share the experience of tough situations handled.
(2 Questions)
- Q1. Notice period and expected salary
- Q2. Latest appraisal details
- Ans.
My latest appraisal details include a rating of exceeds expectations and a salary increase of 10%.
Received a rating of exceeds expectations
Received a salary increase of 10%
Feedback included positive comments on leadership skills and project management abilities
Interview Preparation Tips
Selected
(2 Questions)
- Q1. Trade forex knowledge must
- Q2. 10 years corporate experience must
(1 Question)
- Q1. Trade forex Remittance knowledge and
What people are saying about Axis Bank
Axis Bank Interview FAQs
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Axis Bank Interviews By Designations
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Rating in categories
|
Assistant Manager
15k
salaries
|  ₹1.8 L/yr - ₹6.2 L/yr |
|
Deputy Manager
10.8k
salaries
| ₹2 L/yr - ₹9 L/yr |
|
Manager
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salaries
| ₹5 L/yr - ₹14.1 L/yr |
|
Senior Manager
5.5k
salaries
| ₹8 L/yr - ₹25 L/yr |
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| ₹1.1 L/yr - ₹4.2 L/yr |
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