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Axis Bank
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Axis Bank Collection Officer Interview Questions and Answers
Axis Bank Collection Officer Interview Experiences
3 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. What was previous job in bank
- Q2. What was rool in Bank collection officer
Interview Preparation Tips
(3 Questions)
- Q1. Self introduction
- Q2. I want to notes period
- Q3. I interested banking sector
Interview Preparation Tips
I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Al.pl.hl.CV.
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
(1 Question)
- Q1. About self and experience regarding questions
(2 Questions)
- Q1. About experience
- Q2. Education details important
Interview Preparation Tips
Collection Officer Interview Questions & Answers
Kotak Mahindra Bank
Anonymous
posted on 28 Jan 2023
I applied via Referral and was interviewed in Jul 2022. There were 3 interview rounds.
Related to work experience about location
Information regarding location
Interview Preparation Tips
- Geography
- Map
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(4 Questions)
- Q1. What expected in our company
- Q2. Tell me something about your self
- Q3. How much expected in salary
- Q4. Do you know about this company
(2 Questions)
- Q1. How to handle the customer
- Ans.
Handling customers requires patience, empathy, and effective communication.
Listen actively to the customer's concerns and show empathy
Remain calm and professional, even in difficult situations
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively, avoiding technical jargon
Follow up with the customer to ensure satisfaction
- Q2. How to handle the customer in angery situations
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for any inconvenience caused
Offer solutions to resolve the issue
Follow up with the customer to ensure satisfaction
Use positive language and avoid blaming or accusing the customer
If necessary, escalate the issue to a supervi
Interview Preparation Tips
Collection Officer Interview Questions & Answers
HDFC Bank
Jitendra Kumar Dhabai
posted on 21 Dec 2022
I applied via Job Portal
(2 Questions)
- Q1. I am interested but location Bhilwara
- Q2. I hard worker but location is Bhilwara
Interview Preparation Tips
Job sels , collection ya others job
I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. What is a work for collection
- Ans.
A work for collection refers to the process of pursuing overdue payments from individuals or businesses on behalf of a creditor.
Contacting debtors to remind them of outstanding payments
Negotiating payment plans or settlements
Documenting all communication and payment agreements
Escalating collection efforts if necessary, such as involving legal action
Maintaining accurate records of all collection activities
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Banking related questions.DRA full form and about collections..
- Q2. Be bold , don't act like smart 🤓
Interview Preparation Tips
- DRA certified
- Collection Management
- Excel
- Basic computer
- Average English
Axis Bank Interview FAQs
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Axis Bank Interviews By Designations
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Interview Questions for Popular Designations
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Axis Bank Collection Officer Interview Process
based on 5 interviews
Interview experience
Collection Officer Interview Questions from Similar Companies
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Axis Bank Collection Officer Reviews and Ratings
based on 10 reviews
Rating in categories
|
Assistant Manager
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salaries
|  ₹1.8 L/yr - ₹6 L/yr |
|
Deputy Manager
10.5k
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| ₹2 L/yr - ₹8.8 L/yr |
|
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| ₹4.9 L/yr - ₹14 L/yr |
|
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5.2k
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| ₹8 L/yr - ₹28 L/yr |
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