Collection Team Leader

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Collection Team Leader Interview Questions and Answers

Updated 17 Jul 2021

Q1. HOW TO CONVERT RTP CUSTOMERS IN STAB CUSTOMERS ?

Ans.

To convert RTP customers into STAB customers, focus on building trust, providing personalized solutions, and offering incentives.

  • Build trust by maintaining open communication and delivering on promises.

  • Provide personalized solutions by understanding the customer's needs and tailoring repayment plans accordingly.

  • Offer incentives such as discounts, rewards, or flexible payment options to encourage customers to switch to STAB.

  • Educate customers about the benefits of being a STAB ...read more

Q2. HOW DID YOU FOLLWOING CUSTOMERS ?.

Ans.

I follow customers by utilizing various communication channels and tracking their payment history.

  • I use phone calls, emails, and letters to communicate with customers

  • I keep track of their payment history and update their account information

  • I work with the customer to create a payment plan that fits their needs

  • I escalate the account to a higher authority if necessary

Collection Team Leader Jobs

Team leader Collection 1-4 years
1Point1
3.3
₹ 2 L/yr - ₹ 4 L/yr
Delhi/Ncr
Team Leader - Collections (Pune) 4-9 years
Indbank Global Support Services
4.2
₹ 4 L/yr - ₹ 6 L/yr
Pune
Team Leader Collection 3-8 years
HOME CREDIT INDIA FINANCE PRIVATE LIMITED
4.1
Gurgaon / Gurugram
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