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Concentrix Corporation Collection Officer Interview Questions, Process, and Tips

Updated 19 Dec 2020

Concentrix Corporation Collection Officer Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is the best way to recover the amount
  • Ans. 

    The best way to recover the amount is through a systematic approach that includes effective communication, negotiation, and legal action if necessary.

    • Establish clear and open lines of communication with the debtor

    • Understand the reasons for non-payment and address any concerns or disputes

    • Negotiate a repayment plan that is feasible for the debtor

    • Regularly follow up and remind the debtor of their outstanding debt

    • Consider ...

  • Answered by AI
  • Q2. WhAt is your way of dealing with stubborn customer
  • Ans. 

    My way of dealing with stubborn customers is to remain calm, empathize with their concerns, and find a mutually beneficial solution.

    • Stay calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Offer alternative solutions

    • Negotiate and find a win-win outcome

    • Maintain professionalism and patience

  • Answered by AI
  • Q3. How do we recognise the customer paying possiblity
  • Ans. 

    Customer paying possibility can be recognised by analysing their credit history, income, expenses and payment behaviour.

    • Check credit score and credit history

    • Assess income and expenses

    • Observe payment behaviour and patterns

    • Consider any outstanding debts or loans

    • Look for any bankruptcies or legal actions against the customer

  • Answered by AI
  • Q4. Best method of knowing your customer
  • Ans. 

    The best method of knowing your customer is through proper documentation and verification.

    • Collect and verify customer's personal information such as name, address, phone number, and email.

    • Check customer's credit history and payment behavior.

    • Verify customer's employment status and income.

    • Obtain references from other creditors or business partners.

    • Use online tools and social media to gather additional information.

    • Regular...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi friends,

Before you start the interview go through the co. Profile and the job position based on it have some brief knowledge all you need is confidence confidence confidence to tackle the interviewer instead of getting panic you need to be relaxed

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Excel based, grammar based

Round 3 - One-on-one 

(2 Questions)

  • Q1. Collection strategy
  • Q2. Golden rules of accounting
  • Ans. 

    Golden rules of accounting are basic principles to maintain financial records accurately.

    • The first golden rule is to maintain a record of all transactions.

    • The second golden rule is to maintain a record of all expenses and incomes.

    • The third golden rule is to maintain a record of all assets and liabilities.

    • The fourth golden rule is to ensure that the accounting records are accurate and up-to-date.

    • The fifth golden rule is...

  • Answered by AI

I applied via Job Fair

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 3 - HR 
Round 4 - Coding Test 

I applied via Walk-in and was interviewed before Sep 2019. There were 5 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Where do you want to see yourself after 5 years?
  • Q2. What are your preferences?
  • Q3. If given a chance on what do you want to make changes on the project if you've been assigned to achieve positive results with fewer efforts?
  • Q4. What are your expectations?
  • Q5. How do you want a corporate structure to be?
  • Q6. Why did you leave your last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Questions asked to a fresher I would expect those to be a friendly manner and allow him to speak what he can and not just the questions you ask.

I applied via Naukri.com and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Regarding my previous experience
  • Q2. A long lengthy order management questionnaire was given and we were asked to write 5 emails based on the order management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, let the interviewer know your area of expertise.

I applied via Referral and was interviewed in Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool always and focus towards your goal set.

I applied via Job Portal and was interviewed before Apr 2021. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
  • Q2. Tell me about yourself.
  • Q3. Why are you looking for a change?
  • Q4. What is your family background?
  • Q5. What are your salary expectations?
Round 3 - Aptitude Test 
Round 4 - Technical 

(1 Question)

  • Q1. Basic domain questions Case study Earlier profile
Round 5 - Excel 

(1 Question)

  • Q1. Advance excel test like conditions, nesting, formatting
Round 6 - One-on-one 

(1 Question)

  • Q1. Multiple questions were there

Interview Preparation Tips

Interview preparation tips for other job seekers - Please stick with the basics and properly define what you are doing currently also go through the JD

I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself about previous company, why should I hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare well before attending your interview
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What was your goal , how many years you can work in this company .
  • Q2. About salary & joining date confirmation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience in this company , have to try once .

I applied via Referral and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. CA Life Cycle, Mandatory & Voluntary CA
Round 3 - One-on-one 

(1 Question)

  • Q1. CA events, Business Analysis question

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, read about domain and get basic SQL knowledge

Concentrix Corporation Interview FAQs

What are the top questions asked in Concentrix Corporation Collection Officer interview?

Some of the top questions asked at the Concentrix Corporation Collection Officer interview -

  1. What is the best way to recover the amo...read more
  2. WhAt is your way of dealing with stubborn custom...read more
  3. How do we recognise the customer paying possibl...read more

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Concentrix Corporation Collection Officer Salary
based on 13 salaries
₹1.8 L/yr - ₹4 L/yr
9% more than the average Collection Officer Salary in India
View more details

Concentrix Corporation Collection Officer Reviews and Ratings

based on 5 reviews

4.6/5

Rating in categories

4.3

Skill development

3.7

Work-life balance

4.6

Salary

3.9

Job security

4.6

Company culture

4.3

Promotions

4.1

Work satisfaction

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