Databi Solutions Interview Questions and Answers

When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.

• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Avoid arguing or responding rudely

• Seek assistance from a supervisor if necessary

If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.

• Stay calm and composed

• Listen to the customer's concerns

• Avoid responding with anger or aggression

• Apologize if necessary and try to resolve the issue

• If the abuse continues, inform a supervisor or manager

Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.

• Sales is a crucial aspect of business, as it directly impacts revenue generation.

• It involves identifying potential customers and convincing them to purchase a product or service.

• Sales professionals use various techniques such as cold calling, networking, and presentations to reach out to customers.

• They need to have good communication...read more

To audit a call means to review and assess the quality and effectiveness of a phone conversation.

• Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

• It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

• The call may be audited for compliance with company policies, sales techniques, or customer satisfaction.

• Auditing helps identify areas of improvement, t...read more

Key points for telecalling include effective communication, product knowledge, active listening, and building rapport.

• Effective communication skills are essential for telecalling success

• Product knowledge is necessary to answer customer queries and provide solutions

• Active listening helps to understand customer needs and provide personalized solutions

• Building rapport with customers helps to establish trust and loyalty

• Follow-up calls and timely resolution of issues are important...read more

My goal for the future is to continuously learn and grow both personally and professionally.

• To gain more experience in the field of telecalling

• To improve my communication and persuasion skills

• To meet and exceed sales targets

• To develop a strong understanding of the products/services being offered

• To build long-lasting relationships with clients/customers

To sell any FMCG product, focus on understanding customer needs, highlighting product benefits, building relationships, and providing excellent customer service.

• Understand customer needs and preferences

• Highlight product benefits and unique selling points

• Build relationships with customers through personalized interactions

• Provide excellent customer service and address any concerns promptly