Athena BPO Interview Questions and Answers for Freshers

To audit a call means to review and assess the quality and effectiveness of a phone conversation.

• Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

• It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

• The call may be audited for compliance with company policies, sales techniques, or custom...read more

Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.

• Sales is a crucial aspect of business, as it directly impacts revenue generation.

• It involves identifying potential customers and convincing them to purchase a product or service.

• Sales professionals use various techniques such as cold calling, networking, and presentations...read more

To sell any FMCG product, focus on understanding customer needs, highlighting product benefits, building relationships, and providing excellent customer service.

• Understand customer needs and preferences

• Highlight product benefits and unique selling points

• Build relationships with customers through personalized interactions

• Provide excellent customer service and address any concerns promptly

When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.

• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Avoid arguing or responding rudely

• Seek assistance from a supervisor if necessary

Key points for telecalling include effective communication, product knowledge, active listening, and building rapport.

• Effective communication skills are essential for telecalling success

• Product knowledge is necessary to answer customer queries and provide solutions

• Active listening helps to understand customer needs and provide personalized solutions

• Building rapport with customers helps to establish trust and loyal...read more

My goal for the future is to continuously learn and grow both personally and professionally.

• To gain more experience in the field of telecalling

• To improve my communication and persuasion skills

• To meet and exceed sales targets

• To develop a strong understanding of the products/services being offered

• To build long-lasting relationships with clients/customers