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Athena BPO Telecaller Interview Questions, Process, and Tips for Freshers
Top Athena BPO Telecaller Interview Questions and Answers for Freshers
- Q1. If the customer behave rudely how you handle that?
- Q2. What will happen if customer abuse you
- Q3. What do you know about sales?
Athena BPO Telecaller Interview Experiences for Freshers
3 interviews found
Selected
I applied via Referral
(3 Questions)
- Q1. Tell me about yourself
- Q2. What do you know about sales?
- Ans.
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
Sales is a crucial aspect of business, as it directly impacts revenue generation.
It involves identifying potential customers and convincing them to purchase a product or service.
Sales professionals use various techniques such as cold calling, networking, and presentations to r...
- Q3. To audit a call means what?
- Ans.
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.
It includes assessing the clarity, tone, and professionalism of the telecaller's voice.
The call may be audited for compliance with company policies, sales techniques, or customer sa...
Selected
I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me something about Mumbai
- Ans. Mumbai is a densely populated city on India's West coast gateway of India stone arch built bythe British Raj in1924.the city also famous as the heart of the Bollywood.
- Q2. If the customer behave rudely how you handle that?
- Ans.
When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.
Stay calm and composed
Listen actively to understand their concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or alternative options
Avoid arguing or responding rudely
Seek assistance from a supervisor if necessary
- Q3. What will happen if customer abuse you
- Ans.
If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.
Stay calm and composed
Listen to the customer's concerns
Avoid responding with anger or aggression
Apologize if necessary and try to resolve the issue
If the abuse continues, inform a supervisor or manager
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
- Ans.
I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.
Experienced in customer service and sales
Strong communication skills
Ability to work well under pressure
Passionate about providing excellent service to customers
Interview questions from similar companies
Vinod Kumar
Group descution is shering opinions with 3 and 5 members about structure process and about any topic this is the group descution.
(1 Question)
- Q1. Tell me something is about your pr
Customer Service Executive Interview Questions & Answers
Credence Resource Management
Anonymous
posted on 2 Nov 2022
I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me why would you want to work as customer service assistant?
- Ans.
I enjoy helping people and providing excellent customer service.
I have a passion for assisting others and ensuring their needs are met.
I have strong communication and problem-solving skills.
I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.
I have previous experience in customer service roles and have received positive feedback from customers.
I believe in the importance of buildin...
- Q2. What is your best customer service experience?
- Ans.
My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.
I patiently listened to the customer's problem and empathized with their frustration.
I asked probing questions to gather all the necessary information to understand the issue.
I researched and explored different solutions to find the best resolution.
I communicated the steps clearly to the customer a...
Interview Preparation Tips
Tips of good customer service
Customer Service Executive Interview Questions & Answers
Credence Resource Management
Anonymous
posted on 2 May 2021
Interview Questionnaire
2 Questions
- Q1. Tell about yourself
- Q2. Tell about your previous company
Selected
I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 2 interview rounds.
(1 Question)
- Q1. Self Introduction & Resume Walk Through.
(1 Question)
- Q1. Scenario based questions
Interview Preparation Tips
Own your resume, experience and skills set
Customer Service Executive Interview Questions & Answers
Mas Callnet
Anil Kabra
posted on 14 Mar 2024
Selected
I applied via Apna Jobs and was interviewed in Feb 2024. There was 1 interview round.
(3 Questions)
- Q1. Introduction about urself Ur current ctc
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues efficiently.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, resolving complaints, and providing product information
I have a proven track record of meeting and exceeding customer satisfaction goals
I am proficient in using CRM systems and other custo
- Q2. Second round was on call with client asking about ur introduction ur prevoius work details why u leave prevoius company ur family background in english and hindi language After that explaining work profi...
- Q3. No holiday for 3 month on time u have to come and half an hour it can be late...for leaving
Customer Service Executive Interview Questions & Answers
HRH Next Services
Anonymous
posted on 29 Aug 2022
I applied via Walk-in and was interviewed in Jul 2022. There was 1 interview round.
(2 Questions)
- Q1. Introduce your self in Hindi
- Q2. Tell us about air pollution
- Ans.
Air pollution is the presence of harmful substances in the air that we breathe.
Air pollution can be caused by natural sources such as wildfires and volcanic eruptions, as well as human activities like transportation and industrial processes.
Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.
Exposure to air pollution can lead to respiratory and cardiovascular problems,...
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
HRH Next Services
Anonymous
posted on 13 Oct 2022
(1 Question)
- Q1. Everyone can crack this interview
(1 Question)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Proven ability to handle difficult customers and resolve issues
Proficient in using CRM software and handling multiple communication channels
Received multiple positive customer feedback and recognition for outstandi...
(1 Question)
- Q1. Tell me about yourself that's it 🤣
- Ans.
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
I have over 5 years of experience in the customer service industry.
I am skilled in handling customer inquiries, resolving complaints, and providing product information.
I have a proven track record of meeting and exceeding customer satisfaction goals.
I am proficient in using customer service software and have exc...
Interview Preparation Tips
Athena BPO Interview FAQs
The duration of Athena BPO Telecaller interview process can vary, but typically it takes about less than 2 weeks to complete.
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Athena BPO Interviews By Designations
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Athena BPO Telecaller Interview Process for Freshers
based on 3 interviews
Interview experience
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Athena BPO Telecaller Reviews and Ratings
based on 36 reviews
Rating in categories
|
Customer Service Executive
393
salaries
|  ₹1 L/yr - ₹3.5 L/yr |
|
Telecaller
124
salaries
| ₹0.8 L/yr - ₹4 L/yr |
|
Sales Executive
120
salaries
| ₹1.2 L/yr - ₹4.2 L/yr |
|
Team Lead
90
salaries
| ₹1.5 L/yr - ₹5.5 L/yr |
|
Customer Care Executive
64
salaries
| ₹0.9 L/yr - ₹3.5 L/yr |
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