Athena BPO CSE/CSR Interview Questions and Answers

Q1. What is your level of flexibility regarding work hours?
Ans. 
I am highly flexible with work hours, adapting to team needs and project demands to ensure operational efficiency.
• I can adjust my schedule to accommodate team meetings or urgent tasks, even if it means working late or starting early.

• For example, during peak project phases, I have previously shifted my hours to ensure all deadlines were met without compromising quality.

• I am open to rotating shifts or on-call duties if r...read more
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Q2. How do you commute to the office?
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Ai based test for language

Q1. Basic questions
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Q1. Self Introduction & Resume Walk Through.
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Q1. Scenario based questions
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Q1. Introduce your self in Hindi
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Q2. Tell us about air pollution
Ans. 
Air pollution is the presence of harmful substances in the air that we breathe.
• Air pollution can be caused by natural sources such as wildfires and volcanic eruptions, as well as human activities like transportation and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Exposure to air pollution can lead to respiratory and cardiovascular problems,...read more
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Q1. Everyone can crack this interview
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using CRM software and handling multiple communication channels

• Received multiple positive customer feedback and recognition for outstandi...read more
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Q1. Tell me about yourself that's it 🤣
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of meeting and exceeding customer satisfaction goals.

• I am proficient in using customer service software and have exc...read more
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I have passed the given test

Q1. Client round and manager round was there and i have cleared these technical rounds
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