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24/7 Customer Customer Service Specialist Interview Questions and Answers

Updated 13 Aug 2022

24/7 Customer Customer Service Specialist Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - About your self 

(5 Questions)

  • Q1. Tell me about your self
  • Q2. What should I wear to a job interview for a retail store?
  • Q3. Can you provide an example of a time when you went above and beyond for a customer?
  • Ans. 

    I once stayed after hours to help a customer with a complex issue.

    • Customer was having trouble with a software program

    • I stayed an extra hour to troubleshoot the issue

    • I was able to resolve the problem and the customer was very grateful

  • Answered by AI
  • Q4. How do you make sales and promote a high-value average transaction?
  • Ans. 

    To make sales and promote high-value average transaction, I focus on building relationships, understanding customer needs, and offering personalized solutions.

    • Build relationships with customers to gain their trust and loyalty

    • Understand customer needs by asking questions and actively listening to their responses

    • Offer personalized solutions that meet their specific needs and preferences

    • Highlight the value of the product ...

  • Answered by AI
  • Q5. If a customer is rude, unruly or confrontational, what do you do?

Interview Preparation Tips

Topics to prepare for 24/7 Customer Customer Service Specialist interview:
  • RSA
  • Sales
  • MS Office
Interview preparation tips for other job seekers - Greet customers as they enter or browse the store.
Communicate with customers to determine their needs.
Help customers locate items in a store.
Answer customer questions regarding products and services.
Recommend products and services to customers.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - One-on-one 

(1 Question)

  • Q1. Talk about yourself and what do you know about the organisation (ADP)

Interview Preparation Tips

Topics to prepare for Automatic Data Processing (ADP) Customer Service Executive interview:
  • Finance Related questions
  • About the organisation
  • About your stability
  • Why do you wish to work with ADP
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. He asked me to give a introduction
  • Q2. He asked me to tell something about my last job

Interview Preparation Tips

Interview preparation tips for other job seekers - Round 1 was hr round then vna round took place after that final round , overall experience was quite good
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do u see after 5years?
  • Q3. To grow more in my past life & want tp be a good positions
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Do you know about our company
  • Q3. What you can do when you have 24 hours of free
  • Q4. What are your hobbies
  • Q5. Do u have any questions for me

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relax at the time of the interview afterall hr is also a human.

I applied via LinkedIn and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Interview with the hiring manager Answering background questions such as ''tell me about yourself''
  • Q2. ''how do you see yourself in 5 years''
Round 2 - Group Discussion 

Panel interview with the team leaders (4).

Answering competency based questions such as ''tell e about a time when you work under pressure''...

Round 3 - Assignment 

Writing an example of how you would solve an issue with a client

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare in advance and research about the company and its culture.

I applied via Company Website and was interviewed in Nov 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. In technical round, they asked questions on core java.
  • Q2. In managerial the question was situation based

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with the basics

Interview Questionnaire 

2 Questions

  • Q1. How to get genuine data entry freelance job .
  • Q2. Getting job

Interview Preparation Tips

Interview preparation tips for other job seekers - meet a ncr engineer and talk about your job and get knowledge from him by going at ATM sites with him and ask him for activity engineer job applying he will send your resume if u are capable (at first get tranning frim him by saying want job )then you will get activity engineer job then 6-8months later your promotion is definitely thanks veer XXXXX
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Walk me through the resume
Round 2 - One-on-one 

(2 Questions)

  • Q1. Walk me through the resume
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak confidently and make sure to know everything mentioned on the resume
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Java, OS, Network, Database all these areas has been covered in the interview

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Customer Service Specialist interview?
24/7 Customer interview process usually has 2 rounds. The most common rounds in the 24/7 Customer interview process are Resume Shortlist.
What are the top questions asked in 24/7 Customer Customer Service Specialist interview?

Some of the top questions asked at the 24/7 Customer Customer Service Specialist interview -

  1. Can you provide an example of a time when you went above and beyond for a custo...read more
  2. How do you make sales and promote a high-value average transacti...read more

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24/7 Customer Customer Service Specialist Salary
based on 4 salaries
₹3 L/yr - ₹5 L/yr
At par with the average Customer Service Specialist Salary in India
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4.0/5

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