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24/7 Customer Customer Service Specialist Interview Questions and Answers

Updated 13 Aug 2022

24/7 Customer Customer Service Specialist Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - About your self 

(5 Questions)

  • Q1. Tell me about your self
  • Q2. What should I wear to a job interview for a retail store?
  • Q3. Can you provide an example of a time when you went above and beyond for a customer?
  • Ans. 

    I once stayed after hours to help a customer with a complex issue.

    • Customer was having trouble with a software program

    • I stayed an extra hour to troubleshoot the issue

    • I was able to resolve the problem and the customer was very grateful

  • Answered by AI
  • Q4. How do you make sales and promote a high-value average transaction?
  • Ans. 

    To make sales and promote high-value average transaction, I focus on building relationships, understanding customer needs, and offering personalized solutions.

    • Build relationships with customers to gain their trust and loyalty

    • Understand customer needs by asking questions and actively listening to their responses

    • Offer personalized solutions that meet their specific needs and preferences

    • Highlight the value of the product ...

  • Answered by AI
  • Q5. If a customer is rude, unruly or confrontational, what do you do?

Interview Preparation Tips

Topics to prepare for 24/7 Customer Customer Service Specialist interview:
  • RSA
  • Sales
  • MS Office
Interview preparation tips for other job seekers - Greet customers as they enter or browse the store.
Communicate with customers to determine their needs.
Help customers locate items in a store.
Answer customer questions regarding products and services.
Recommend products and services to customers.

Interview questions from similar companies

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Do you know about our company
  • Q3. What you can do when you have 24 hours of free
  • Q4. What are your hobbies
  • Q5. Do u have any questions for me

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relax at the time of the interview afterall hr is also a human.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. Tell me about adp
  • Ans. 

    ADP is a global provider of cloud-based human capital management solutions.

    • ADP offers services such as payroll processing, time and attendance management, and HR administration.

    • They provide software solutions for businesses of all sizes, helping them streamline their HR processes.

    • ADP's products include ADP Workforce Now, ADP Vantage HCM, and ADP GlobalView.

    • They have a strong customer base and are known for their reliab...

  • Answered by AI
  • Q3. What's your hobbies and Interests
  • Q4. Tell me about your current job

I applied via Walk-in and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. HR - about self introduction
  • Q2. What is motivation for middle class boys !
  • Ans. 

    Middle class boys are motivated by financial stability, career growth, and social status.

    • Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

    • Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

    • Social status and recognition from peers and society can also be a driving force for motiv...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Listen first then learn it, without motivation we will never get anything
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Assignment 

English test, email writing

Round 2 - HR 

(2 Questions)

  • Q1. I don't remember the questions as it was 13 years ago.
  • Q2. I don't remember the questions as it was 13 years ago.
Round 3 - Behavioral 

(2 Questions)

  • Q1. I don't remember the questions as it was 13 years ago.
  • Q2. I don't remember the questions as it was 13 years ago.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. Share details from the begining but keep your answers crisp and short
  • Answered Anonymously
  • Q2. When can you join?
  • Ans. If you're not working buy sometime to research more about the company and take a small vacation/break before joining ning any company
  • Answered Anonymously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Work experience and skills
  • Q2. In this round you will be grilled so be prepared beforehand. Don't worry if you make a mistake you'll be given couple of chances but don't assume you've been selected
Round 4 - One-on-one 

(2 Questions)

  • Q1. Brief about yourself
  • Q2. Emphasize only on your work experience and family background. Tell them what you've achieved and learnt from the previous organisation and don't say negatives. Don't be too optimistic as well try and be ne...

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through my above shared Q and A details and read carefully what's written
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic screening Asked about my personal life and experience and why did you want to join adp. Why did you switch different organisations. And what is the package your expecting. Spoke about the work cultur...
Round 3 - Communication test  

(1 Question)

  • Q1. It was a computer test getting to know about your com skill
Round 4 - One-on-one 

(1 Question)

  • Q1. With one of the manager It is the same again asked about personal life , experience and why did you switch to different organisations And was mainly checking on stability. Asked me situations in case if ...
Round 5 - One-on-one 

(1 Question)

  • Q1. This was the last round , this was sort of a friendly session and asked me how do you pass your time when your at home And asked one question if ask your friend what is anil Tell me one statement what a...
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - One-on-one 

(1 Question)

  • Q1. Talk about yourself and what do you know about the organisation (ADP)

Interview Preparation Tips

Topics to prepare for Automatic Data Processing (ADP) Customer Service Executive interview:
  • Finance Related questions
  • About the organisation
  • About your stability
  • Why do you wish to work with ADP
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join MS

I applied via Referral and was interviewed in Sep 2019. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked questions regarding my previous profile as well as the profile i came for in ADP.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident about what you say. just dont try your luck as not every lunch is free in life.

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Customer Service Specialist interview?
24/7 Customer interview process usually has 2 rounds. The most common rounds in the 24/7 Customer interview process are Resume Shortlist.
What are the top questions asked in 24/7 Customer Customer Service Specialist interview?

Some of the top questions asked at the 24/7 Customer Customer Service Specialist interview -

  1. Can you provide an example of a time when you went above and beyond for a custo...read more
  2. How do you make sales and promote a high-value average transacti...read more

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24/7 Customer Customer Service Specialist Salary
based on 4 salaries
₹3 L/yr - ₹5 L/yr
At par with the average Customer Service Specialist Salary in India
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