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24/7 Customer Customer Service Specialist Interview Questions and Answers

Updated 13 Aug 2022

24/7 Customer Customer Service Specialist Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - About your self 

(5 Questions)

  • Q1. Tell me about your self
  • Q2. What should I wear to a job interview for a retail store?
  • Q3. Can you provide an example of a time when you went above and beyond for a customer?
  • Ans. 

    I once stayed after hours to help a customer with a complex issue.

    • Customer was having trouble with a software program

    • I stayed an extra hour to troubleshoot the issue

    • I was able to resolve the problem and the customer was very grateful

  • Answered by AI
  • Q4. How do you make sales and promote a high-value average transaction?
  • Ans. 

    To make sales and promote high-value average transaction, I focus on building relationships, understanding customer needs, and offering personalized solutions.

    • Build relationships with customers to gain their trust and loyalty

    • Understand customer needs by asking questions and actively listening to their responses

    • Offer personalized solutions that meet their specific needs and preferences

    • Highlight the value of the product ...

  • Answered by AI
  • Q5. If a customer is rude, unruly or confrontational, what do you do?

Interview Preparation Tips

Topics to prepare for 24/7 Customer Customer Service Specialist interview:
  • RSA
  • Sales
  • MS Office
Interview preparation tips for other job seekers - Greet customers as they enter or browse the store.
Communicate with customers to determine their needs.
Help customers locate items in a store.
Answer customer questions regarding products and services.
Recommend products and services to customers.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - One-on-one 

(1 Question)

  • Q1. Talk about yourself and what do you know about the organisation (ADP)

Interview Preparation Tips

Topics to prepare for Automatic Data Processing (ADP) Customer Service Executive interview:
  • Finance Related questions
  • About the organisation
  • About your stability
  • Why do you wish to work with ADP
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. He asked me to give a introduction
  • Q2. He asked me to tell something about my last job

Interview Preparation Tips

Interview preparation tips for other job seekers - Round 1 was hr round then vna round took place after that final round , overall experience was quite good
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do u see after 5years?
  • Q3. To grow more in my past life & want tp be a good positions
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Do you know about our company
  • Q3. What you can do when you have 24 hours of free
  • Q4. What are your hobbies
  • Q5. Do u have any questions for me

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relax at the time of the interview afterall hr is also a human.

I applied via LinkedIn and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Interview with the hiring manager Answering background questions such as ''tell me about yourself''
  • Q2. ''how do you see yourself in 5 years''
Round 2 - Group Discussion 

Panel interview with the team leaders (4).

Answering competency based questions such as ''tell e about a time when you work under pressure''...

Round 3 - Assignment 

Writing an example of how you would solve an issue with a client

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare in advance and research about the company and its culture.

I applied via Company Website and was interviewed in Nov 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. In technical round, they asked questions on core java.
  • Q2. In managerial the question was situation based

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with the basics
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Walk me through the resume
Round 2 - One-on-one 

(2 Questions)

  • Q1. Walk me through the resume
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak confidently and make sure to know everything mentioned on the resume
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Java, OS, Network, Database all these areas has been covered in the interview

I applied via LinkedIn and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Interview with team lead managers.

Answering back ground questions such as ''tell me about yourself'', ''where do you see yourself in 5 years'' ...

Round 2 - Group Discussion 

Panel interview.

Answering competency based question such as .. 'tell me about a time when you''...

Interview Preparation Tips

Topics to prepare for Red Hat Customer Service Representative interview:
  • open source
Interview preparation tips for other job seekers - Prepare in advance
Learn about the company culture

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Customer Service Specialist interview?
24/7 Customer interview process usually has 2 rounds. The most common rounds in the 24/7 Customer interview process are Resume Shortlist.
What are the top questions asked in 24/7 Customer Customer Service Specialist interview?

Some of the top questions asked at the 24/7 Customer Customer Service Specialist interview -

  1. Can you provide an example of a time when you went above and beyond for a custo...read more
  2. How do you make sales and promote a high-value average transacti...read more

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24/7 Customer Customer Service Specialist Salary
based on 4 salaries
₹3 L/yr - ₹5 L/yr
At par with the average Customer Service Specialist Salary in India
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24/7 Customer Customer Service Specialist Reviews and Ratings

based on 1 review

4.0/5

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5.0

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5.0

Work-Life balance

4.0

Salary & Benefits

5.0

Job Security

5.0

Company culture

4.0

Promotions/Appraisal

4.0

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