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I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 2 interview rounds.
Key Result Areas (KRA) are the main areas of responsibility for a role, while Key Performance Indicators (KPI) are specific metrics used to measure performance within those areas.
KRA for a Team Lead may include managing team performance, setting goals, and ensuring team productivity
KPIs may include metrics like team efficiency, customer satisfaction, and meeting project deadlines
Regularly reviewing KPIs can help track
I applied via Walk-in and was interviewed in Jan 2023. There were 3 interview rounds.
I applied via Company Website and was interviewed in May 2023. There were 3 interview rounds.
Case study interview is an important part of the hiring process for professional service firms. In the interview, you're given a client situation where you analyze a problem and offer the best advice to solve it within a certain amount of time.
A Group Discussion In An Interview? A group discussion in an interview is a hiring technique employer uses to evaluate a group of participants on a subject.
1point1 Solutions interview questions for popular designations
Get interview-ready with Top 1point1 Solutions Interview Questions
I applied via Naukri.com and was interviewed before Jun 2023. There was 1 interview round.
I applied via Walk-in and was interviewed in Feb 2023. There were 2 interview rounds.
I applied via Referral and was interviewed in Sep 2022. There were 4 interview rounds.
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
I have worked in the customer service industry for over 5 years.
I am skilled in handling customer inquiries, resolving complaints, and providing product information.
I have a proven track record of maintaining high customer satisfaction ratings.
I am proficient in using customer relationship managemen...
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
I have worked in the customer service industry for over 5 years.
I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.
I have a proven track record of maintaining high customer satisfaction ratings.
I am proficient in using CRM software and have excell...
The last movie I watched was a romantic comedy called 'Crazy Rich Asians'.
Title: Crazy Rich Asians
Genre: Romantic Comedy
Director: Jon M. Chu
Main Cast: Constance Wu, Henry Golding, Michelle Yeoh
Plot: The movie follows the story of a young woman who accompanies her boyfriend to Singapore and discovers that he comes from an extremely wealthy family.
Themes: Love, family, culture, social class
Release Year: 2018
My role model is Oprah Winfrey, a media mogul and philanthropist.
Oprah Winfrey is an inspiration to me because of her success in the media industry.
She started from humble beginnings and overcame many obstacles to become one of the most influential women in the world.
Oprah's dedication to her craft and her ability to connect with people on a personal level is something I admire.
She has used her platform to promote impo...
I want to join BPO because I enjoy interacting with people and providing excellent customer service.
I have a passion for helping others and enjoy resolving customer issues.
I have strong communication and problem-solving skills.
I am a patient and empathetic individual, which are essential qualities for a customer care executive.
I have previous experience in a customer service role and have received positive feedback fro...
I am planning to work here for the long term because of the company's reputation, growth opportunities, and alignment with my career goals.
I am impressed by the company's reputation in the industry and its commitment to customer satisfaction.
I see great potential for growth and advancement within the company, which aligns with my long-term career goals.
The company's values and culture resonate with me, and I believe I ...
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
I have worked in the customer service industry for over 5 years.
I have a proven track record of resolving customer issues and ensuring customer satisfaction.
I am skilled in handling customer inquiries, complaints, and providing accurate information.
I have excellent communication and interpersonal sk...
I am from a small town in the countryside known for its scenic beauty and close-knit community.
I grew up in a town called Greenfield, surrounded by lush green fields and rolling hills.
The town has a population of around 5,000 people and is known for its peaceful and serene environment.
The community in Greenfield is very close-knit, and everyone knows each other.
There are several local festivals and events that bring th...
To become a Customer Care Manager and lead a team of dedicated professionals.
To advance my career in customer care and take on a leadership role
To enhance my skills in managing customer relationships and resolving issues
To contribute to the success of the organization by providing excellent customer service
To continuously learn and adapt to new technologies and customer care strategies
To build a strong team and create ...
Engineering provided me with problem-solving skills and BPO offers a platform to apply them in a customer-centric environment.
Engineering taught me to analyze problems and find solutions.
BPO provides an opportunity to use these skills to help customers with their issues.
I am excited to work in a dynamic and fast-paced industry like BPO.
I believe my engineering background will help me excel in this role by providing a u
A processor is a central processing unit that executes instructions of a computer program. Some popular OS are Windows, macOS, and Linux.
Processor is the brain of a computer that performs arithmetic and logical operations.
Windows, macOS, and Linux are some popular operating systems.
The latest processor in the market is Intel Core i9-11900K.
My mobile phone has a Qualcomm Snapdragon 888 processor with 8GB RAM and 128GB s
I can speak English, Spanish, and French fluently.
Fluent in English, Spanish, and French
Can communicate effectively in all three languages
Experience in customer service in all three languages
Able to understand and respond to customer inquiries in their preferred language
I applied via Approached by Company and was interviewed in Mar 2023. There were 2 interview rounds.
I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.
I have 3 years of experience in customer service, handling various customer inquiries and resolving issues.
Worked as a Customer Service Representative at XYZ Company for 2 years
Handled a high volume of customer calls and emails, providing prompt and accurate responses
Assisted customers in troubleshooting technical issues with products
Resolved customer complaints and ensured customer satisfaction
Collaborated with cross-...
I come from a close-knit family that values love, support, and togetherness.
My parents have been happily married for over 30 years.
I have two siblings, an older brother and a younger sister.
We often gather for family dinners and celebrate special occasions together.
My family has always encouraged open communication and mutual respect.
We enjoy going on vacations and creating lasting memories as a family.
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The duration of 1point1 Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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Navi Mumbai
7-8 Yrs
Not Disclosed
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