Hiring For Customer Service Operations Manager - Only Female Candidate

Role & responsibilities

• Oversee and manage day-to-day BPO operations.
• Ensure compliance with organizational policies and procedures.
• Develop and implement operational strategies to improve efficiency.
• Monitor performance metrics and prepare regular operational reports.
• Collaborate with client managers to meet their needs and expectations.
• Lead and mentor a team of supervisors and staff.
• Manage resource allocation and workload distribution.
• Identify process improvement opportunities and implement best practices.
• Handle escalated issues and provide effective solutions.
• Ensure customer satisfaction and maintain high service quality standards

Location: Turbhe, Navi Mumbai

Interested candidates can directly share resume on below mentioned email ID:

Sanjeevani.supe@1point1.com