Customer Relationship Manager - Female Only

Job Description
Job Title Customer Relationship Manager

Location: - Crown - Prabhadevi

Overall, Role Objective:

• To oversee complaint management, helpdesk operations, lobby activities, and unit handovers. Also to ensure seamless customer experiences, achieve high CSAT scores, and implement process improvements.

Section III: Key Responsibilities and Accountabilities of the role

Role Handover and Unit Operations:
1. Manage overall handover of units, coordinating with Rustomjee CRM and sales teams.
2. Ensure zero-tolerance handover process, collaborating with internal teams/departments.
3. Introduce new residents/tenants/clients, addressing queries during onboarding.
Customer Experience:
1. Ensure exceptional customer experience during handover and stay.
2. Achieve targeted CSAT scores.
Complaint Management and Helpdesk:
1. Oversee complaint management system and helpdesk operations.
2. Recommend policies/procedures, track CMS/Apps, and analyze reports.
3. Prepare dashboards and reports.
4. Ensure recommended TAT for all complaints.
5. Conduct regular meetings with residents/tenants/clients to understand expectations.
6. Proactively resolve issues with stakeholders.
7. Communicate important notices/issues on behalf of PMS team/developer.
8. Coordinate common events/community living promotions with Clubhouse Manager/Executive.
Training and Development:
1. Plan/Implement training programs for department staff.

Section IV: Knowledge, Experience & Skills Educational

Qualifications:- Any Graduate/ Hotel management

Experience:- Hotel management Graduate with 5-7 Years of experience managing front office- guest relations/concierge.
OR
Graduate with relevant experience of 5 -7 years. Preference will be given to those who have experience in residential ops & handing over of unit experience.

Key Competencies

• Good relationship with the client, communication skills, team player & good in developing personality.
• Fluency in English
• Good written communication skills
• Well-groomed
• Pleasant personality
• Straight shifts / general shifts
• Fixed hours

Interested Candidates Kindly share updated resume

Email id:- hr@crestproperty.in