AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Crest Property Solutions Team. If you also belong to the team, you
can get access from
here
Crest Property Solutions
Compare
All Filters
13 Crest Property Solutions Jobs
Operation Head - FMS
Crest Property Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Experience:
- 12 + years of experience with hospitality in luxury brands like Taj and Oberoi s and/or facility management companies with major presence.
- Experience of handling 1000+ staff office is a must.
Educational Qualification:
- Bachelors degree in hospitality management or a related field is preferred
- FMS operations with large companies is preferred
- Excellent leadership and team management skills
- Knowledge of health and safety regulations and procedures related to food handling and storage
- Strong organizational and problem-solving abilities
Key Competencies:
- Self starter, develop and leverage relationships, excellent communication, building and managing teams, result oriented, focus on customer service and superior customer experience.
- MS Office including word, excel and power point is must.
Job Summary:
This role will be single handedly manage entire FMS vertical. The company s goal is to deliver world class FMS services for clients by providing housekeeping, FB, security, valet, and handyman support. This role will ensure the implementation of policies and procedures to be the best-in-class FMS operations in line with the company s vision.
The role will report to the Head Operations.
This role will be single handedly manage entire FMS vertical. The company s goal is to deliver world class FMS services for clients by providing housekeeping, FB, security, valet, and handyman support. This role will ensure the implementation of policies and procedures to be the best-in-class FMS operations in line with the company s vision.
The role will report to the Head Operations.
Key Responsibilities:
Hospitality and Customer Experience
- Implement best practices from hospitality
- Work continuously to improve the service delivery
- Focus on customer experience of office users and their customers Revenue Generation and Profitability
- Ensure 95%+ attendance of the staff deployed
- Improve revenue generation opportunity for the company
- Plan optimum buffer staff for the sites to minimize shortages
- Plan optimum reliever staff for the sites so that profitability is not impacted in case of absenteeism.
Operations Productivity
- Implement clear roles and responsibility within operations team
- Make team accountable for their roles and responsibility
- Develop team members to achieve the company s goal of delivering world class services to customers
- Implement Online technology-based team monitoring
- 100% use of Crest View Application and checklist SOP for the sites
- 100% client retention for the FMS vertical
Client Relationship
- Timely renewal of contracts and submission of bills with 100% accuracy
- Meeting customers and work on the feedback to improve the services and client satisfaction
- Share client vision with team to deliver best services and motivate team
SOP and Best Practices
- Implement company s SOP and best practices for service delivery for office management
- Implement top class hospitality standards by training team
- Improve internal rating score and maintain high standards for implementing process and documentation including checklist, SOP for site
Safety Security
- Responsible for the fire life safety of the property.
- Implement security SOP and protocols
- Implement the highest standard for fire safety in common areas and inside the office space
- Meetings and Events
- Make sure on-site team delivers delightful customer experience for meetings
MIS and Reporting
- Flash daily report for attendance, issue log, additional work log
- Provide weekly snag list to the client
- Provide weekly inventory report to client
- Plan and implement training calendar with Training Manager
Attitude:
Integrity, punctuality, team player, positive attitude, creative thinking, high energy, growth mindset
Integrity, punctuality, team player, positive attitude, creative thinking, high energy, growth mindset
Employment Type: Full Time, Permanent
Read full job description What people at Crest Property Solutions are saying
Head Operations salary at Crest Property Solutions
reported by
1
employee
with 23
years exp.
₹14.4
L/yr - ₹18.4
L/yr
23%
less
than the average Head Operations Salary in India
View more details
What Crest Property Solutions employees are saying about work life
based on 24 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Crest Property Solutions Benefits
View more benefits
Compare Crest Property Solutions with
Godrej Properties
Compare
DLF
Compare
Sobha
Compare
Prestige Group
Compare
Mahindra Lifespace Developers
Compare
Oberoi Realty
Compare
Brigade Group
Compare
Tata Housing Development Company
Compare
Lodha Group
Compare
Puravankara
Compare
Reliance Communications
Compare
Henry Harvin Education
Compare
GAO Tek
Compare
Tata Teleservices
Compare
Jet Airways
Compare
DISH TV
Compare
ZF Steering Gear
Compare
Coca-Cola Company
Compare
Dhoot Transmission
Compare
Genius Consultants
Compare
Similar Jobs for you
Share an Interview