General Manager-Hotel Management background

Essential Duties and Responsibilities

• Directs the Experience Services team to deliver service levels within the prescribed scope and budget.
• Services include, but are not limited to Concierge, Reception / Switchboard o Room Management o A/V Support o Meeting & Event Management o Community Programs o Meeting Supply Equipment o Food Services o Parking & Commute o Bicycle & Local Shuttle o Supported Employment o Company Store o Pet Programs o Document Services o Mail Services o Record Archiving o Office Supply Management o Moves, Adds, Changes, Furniture and Cable Management o Space Reset o Entrance Screening Protocol o Workplace Onboarding.
• Reviews and contributes to client's strategic plans and determine appropriate staffing levels to meet expectations; provides direction on Host management, including recruitment of talent, performance management, employee engagement, employee development and financials
• .Responsible for Host revenue and expense management for assigned account/property.
• Establishes savings goals and creates action plans to improve financial position(s).
• Negotiates with clients, partners, and associates to resolve conflicting priorities. Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organization.
• Manages development, production, quality and retention of Host team.
• Provides vision, strategy and implementation guidance for full scope of Host services. Manages client relationship.

• Remains informed about developments within the Experience Services industry, and networks
with in company subject matter experts to bring world class solutions to bear for the client.

• Monitors key service delivery metrics. Takes corrective action as needed. Meets with management team and appropriate departments to discuss and resolve discrepancies.
• Ensures safety standards are met by those delivery Experience Services; whether company employees or third-party service providers.
• Ensures necessary tools and technology are available for Experience Services teams and clients.
• Delivers strategic plan for utilization of vendor partnerships.
• Maintains relationships with vendors who provide services and goods.
• Ensures orientation is best in class throughout a large campus or multi-site/cross-regional disparate portfolio.

• Ensures quality and regular audits of the Service Business Continuity plan.

• Performs other duties as assigned. Confidential & Proprietary 3 Supervisory Responsibilities Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime.

Prepares and delivers performance appraisal for staff.

Mentors and coaches team members to further develop competencies. Leads by example
and models behaviors that are consistent with the company's values.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education). Bachelors degree (BA/BS) or other relevant vocational training preferred.
• Minimum of 10+ years related, with 5 of those in management or supervisory capacities preferred (e.g. Front of House Manager, Lead Concierge, Hospitality, Rooms Manager, Experience Manager or Event Manager).
• Prior supervisory & customer service experience is highly preferred

As a Manager: While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:

1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.

2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.

3. Support stop work authority when it is exercised in good faith.

4. Communicate any / all potential workplace hazards and workplace procedures.

Interested Candidates can share resume at archana.mattoo@cbre.com