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Fortune Group Hotels

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4.1

based on 32 Reviews

4 Fortune Group Hotels Jobs

General Manager

Fortune Park Hotels Limited

4.1

based on 32 Reviews

5-10 years

Hubli

1 vacancy

General Manager

Fortune Group Hotels

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Hotel Management CCTV Monitoring Sales Operations Continuous Improvement

+ 4 more

Job Description

This role involves coordinating with guests to understand their event requirements, negotiating contracts,

and ensuring seamless execution of events. Assistant Managers in Banquet Sales work closely with the sales

team to achieve revenue targets by promoting venue facilities, upselling services, and maximizing event

bookings. They also play a crucial role in maintaining customer satisfaction, fostering strong client

relationships, and continuously seeking opportunities to enhance the banquet sales process and

profitability.

Main responsibilities & duties

Coordination with guest: Coordinate with guests to understand their event requirements, provide venue tours, and assist in selecting appropriate banquet spaces and services.

Sales and Revenue Generation: Promote venue facilities and services to potential clients, negotiate contracts, and ensure revenue targets are met or exceeded.

Event Planning and Execution: Oversee the planning, coordination, and execution of events to ensure they run smoothly and meet client expectations.

Team Supervision: Supervise banquet sales staff, providing guidance, training, and support to ensure effective sales strategies and excellent customer service.

Customer Relationship Management: Build and maintain strong relationships with clients, addressing their needs promptly and effectively to enhance satisfaction and encourage repeat business.

Financial Management: Manage budgets and financial targets related to banquet sales, ensuring profitability and cost-effectiveness in operations.

Marketing and Promotion: Collaborate with marketing teams to develop promotional strategies and materials to attract new clients and increase event bookings.

Reporting and Analysis: Prepare regular reports on sales performance, revenue projections, and client feedback for management review and strategic planning.

Quality Assurance: Ensure high standards of service delivery and compliance with health, safety, and legal regulations during events.

Continuous Improvement: Identify opportunities for process improvement, efficiency enhancements, and service innovations to optimize banquet sales operations and enhance overall customer satisfaction.

In addition to the above mentioned duties and job functions, any other assignment given on an occasional basis

or daily basis by the immediate superior or the management will have to be carried out.

Technical skills

Business Skills Strong organization and time management skills

Excellent eye for detail and ability to work independently in tight deadlines

Innovative self-starter who is highly creative with excellent interpersonal skills

Ability to develop strong and influential relationships at all levels of the

Ability to work collaboratively and build relationships with owner / OB and

Computer Skills Advanced PC skills including Word, Excel, PowerPoint and Outlook

Should be able to independently create business case presentations, detailed

excel reports/ analysis for the Owning Boards/ other stakeholders.

Communication Skills Excellent written and oral communication skills

Knowledge (spoken) of regional languages for the Region being deputed

would be a plus.

Business Travel As and when required. Mostly Frequent (50% of the time)

Education Bachelor s in Hotel Management / Diploma (3 years) in Hotel Management

from an institution of repute.

Experience Should have managed multiple Hotels in the capacity of an Area/ Regional or a

Cluster Manager. Alternatively, should have successfully worked as a Sales

Manager of a good brand. Proven track record in strengthening the financial

health of the business.

Should have had 5+ year s experience in managed (hotel) properties

FPHL Leadership competencies

Demonstrates conceptual ability

Displays ability to sense emerging changes.

Spots trends and patterns and identified key issues from a mass of

Grasps information quickly; picks up nuances, subtleties.

Understand hoe his/her role impacts others in the function.

Displays a logical thought process in day to day operations.

Information from diverse sources to make effective ground level decisions.

Recognises implications of decisions and alternatives.

Can see things through the eyes of the customers.

Is aware of internal and external customer needs.

Has a fair understanding of the business.

Looks at work issues from the customers point of view.

Is always pre-occupied with delivering the value preposition of the business.

Displays an understanding of the existing infrastructure, processes and tools

used to deliver quality products and services.

Is able to discern the various elements of the company s competitive

vis a vis competition

Energetic, competitive, persuasive and results oriented.

Has knowledge of internal and external resources.

Come up with fresh ideas.

Demonstrates a high degree of preparedness.

Displays a good planning, organizing, prioritizing and monitoring skills.

Displays cost consciousness and an overriding desire to get best value

Takes regular feedback and guidance to successfully achieve planned

Exhibits initiative in taking on higher responsibilities and works

Contributes meaningfully to discussions involving his/her area.

Uses mistakes as learning opportunities. Is open to feedback.

Enhance knowledge /skills base on an on-going basis.

Execute all relevant compliances and documentation within

Thinks out of the box

Can quickly comprehend the need for the change.

Open minded when presented with the new perspectives.

Is comfortable with and gets used to new situations easily.

Is able to identify and remain focused to achieve desired results even in

Asks questions. Challenges and suggests alternatives and more effective

Listens attentively. Shares appropriate information.

Relates to people at all levels.

Participative, open minded and receptive

Understands the needs/interests and attitudes of others.

Is perceptive of non-verbal behaviour.

Is confident but not arrogant.

Involves in the resolution of problems.

Brings energy and direction to activities.

Shares experiences and information with team members.

Demonstrates commitment to the team and supports team decisions

Understands the expectations and desires of various partners

(property Owners and Owning Boards) and translates them effectively

Displays thorough understanding of business goals and alignment

Nurtures strong business partner relationships with key vendors/

suppliers at a strategic level.

Maintains a valuable network of contacts across business areas to

drive and support initiative.

Maintains a healthy and on-going professional relationship with OB

representative and ensures open communication.

Is able to safeguard company interest while managing Owners

Employment Type: Full Time, Permanent

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What people at Fortune Group Hotels are saying

5.0

Rating based on 1 General Manager review

Anonymous · General Managger in Indore

Likes

All above and also the liberty to work and immediate response to your queries. I have really enjoyed working with them for more then seven years and head office have been always helpful in every respect, one feel like working with right spirit. Wonderful experience!

Dislikes

Read 1 review