filter salaries All Filters

1,348 Hotel Management Jobs

Guest Relations Executive

1-6 years

Jaipur

1 vacancy

Guest Relations Executive

Hilton

posted 3d ago

Job Description

What will I be doing
As the Guest Relationship Officer, you will be responsible for performing the following tasks to the highest standards:
Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel.
Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food Beverage outlets, and the Club Lounge.
Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
Welcome all guests in a polite and friendly manner.
Be helpful, empathetic and polite to all guests.
Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food Beverage outlets and the Club Lounge.
Develop a close and harmonious working relationship with all the other departments in the hotel.
Have complete knowledge of Hilton hotel SOPs and local policies.
Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
Develop knowledge about frequent guests, their special requests and needs.
Be familiar with cultural differences in order to meet all different customer needs.
Complete all shift duties as outlined on the shift checklist prior to the end of your shift.
Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.
Ensure that all logbooks, handovers and checklists are well maintained.
Actively seek for customer feedback, handling their requests and complaints.
Suggest alternatives to meet customer needs in terms of product features and benefits.
Offer information and services where appropriate.
Inspect VIP guest rooms prior to guests arrival.
Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.
Maintain company sanitation standards in the department.
Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.
Conduct site inspections as and when required by the Management.
Thank customers and invite our guests to return.
Carry out requests as directed by the Management.
Maintain good communication with other hotel departments to assist with guests needs.
What are we looking for?
A Guest Relationship Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attit

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Relation Executive roles with real interview advice

What people at Hilton are saying

5.0
 Rating based on 1 Guest Relation Executive review

Likes

Everything great really good

  • Salary - Excellent
  • +6 more
Dislikes

Not bad ...all good

Read 1 Guest Relation Executive review

Guest Relation Executive salary at Hilton

reported by 4 employees with 1-3 years exp.
Lock Unlock
₹2.1 L/yr - ₹3 L/yr
At par with the average Guest Relation Executive Salary in India
View more details

Compare Hilton with

Marriott International

4.2
Compare

AccorHotels

4.4
Compare

Ihg Group

3.9
Compare

Wyndham Hotel Group

4.1
Compare

Hyatt Regency

4.1
Compare

Radisson Hotels

4.1
Compare

Oberoi Group of Hotels

4.1
Compare

Taj Hotels Resorts and Palaces

4.2
Compare

ITC Hotels

4.1
Compare

Oyo Rooms

3.3
Compare

Mahindra Holidays & Resorts

3.5
Compare

Devyani International

3.9
Compare

Burger King

3.8
Compare

JW Marriott

4.2
Compare

Pizza Hut

3.9
Compare

Tata Starbucks

4.3
Compare

THE LEELA PALACES HOTELS & RESORTS

4.0
Compare

The Lalit

3.6
Compare

Crowne Plaza

4.0
Compare

Holiday Inn

3.9
Compare

Similar Jobs for you

Assistant Manager Guest Relations at HILTON

Panaji

2-5 Yrs

₹ 3-6 LPA

Guest Relation Associate at HILTON

Bangalore / Bengaluru

1-3 Yrs

₹ 3-5 LPA

Guest Relation Executive at HILTON

Bangalore / Bengaluru

2-3 Yrs

₹ 4-5 LPA

Guest Relation Executive at HILTON

Bangalore / Bengaluru

1-6 Yrs

₹ 3-8 LPA

Guest Relation Executive at Fairmont Hotels Resorts

Udaipur

1-3 Yrs

₹ 2-6 LPA

Guest Relation Executive at Tulip Properties

Pune

1-2 Yrs

₹ 7-11 LPA

Guest Relations Specialist at Radisson Blu Hotel

Kolkata, Mumbai + 5

1-4 Yrs

₹ 1-5 LPA

Guest Relation Executive at Propacity

New Delhi

1-3 Yrs

₹ 2-5 LPA

Guest Relation Executive at Lyfe Hotels Resorts

Bhubaneswar

3-5 Yrs

₹ 1-4 LPA

Guest Relation Executive at 7 Apple Hotel- Pune

Mumbai

2-3 Yrs

₹ 4-5 LPA

1-6 Yrs

Jaipur

3d ago·via naukri.com

13-20 Yrs

Panaji

1d ago·via naukri.com

1-5 Yrs

Mumbai, Mumbai Suburban, Mumbai

14hr ago·via naukri.com

5-7 Yrs

Mumbai

1d ago·via naukri.com

0-1 Yrs

Kolkata, Mumbai, New Delhi +4 more

7d ago·via naukri.com

4-9 Yrs

Gurgaon / Gurugram

10d ago·via naukri.com

1-5 Yrs

₹ 1.5 - 3.75L/yr

Gurgaon / Gurugram

26d ago·via naukri.com

8-13 Yrs

Bangalore / Bengaluru

2d ago·via naukri.com

1-2 Yrs

Jabalpur

13d ago·via naukri.com

1-5 Yrs

Bangalore / Bengaluru

13d ago·via naukri.com
How was your last interview experience?

Recently Viewed

JOBS

Browse jobs

Discover jobs you love

REVIEWS

Oswaal Books and Learning Private Limited

4.3

(208 reviews)

LIST OF COMPANIES

Radisson Hotels

Overview

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent