Citizen Centre Head

Job DescriptionThe Citizen Centre Head shall be a part of Lodhas facility management team (PCMA) and shall

• Own and execute all customer facing communications (information, query resolution etc.) as part of facility management team of Townships after aligning with Townships strategy and leadership team
• Be responsible for forming/updating resident councils and actively engaging with them on regular basis as part of city governance
• Engages on ground with residents to identify influencers and establish a second communication network for word-of-mouth
• Identifies difficult-to-work with residents and/or resident groups
• Lead planned or unplanned meetings with residents on any issues pertaining to facility management and/or resident concern
• Work cross-functionally with PCMA, Strategy team, Marketing team as deemed required for executing work

We are looking for person who

• Has 7+ years of experience in engaging with large number of people on ground and establish good people network
• Has the experience of engaging in impromptu/unplanned meetings (in coordination with other teams like security etc.)
• Has street-smart ability in dealing with difficult-to-handle residents/customers
• Has superior command over English and Marathi language for mass-communication to 50K+ people and knowledge of spoken Marathi is a must