CUSTOMER SERVICE - OPERATIONS

Join The Team That Works With Our Customer Happiness Officers To Deliver The Best Shopping Experience And After Sale Service

Job Roles and Responsibilities:
- Co-ordinate and assist the Customer Happiness Officers by keeping track of all the delivery issues i.e escalations, RTOs, reattempts, etc.
- Arranging pickups for Warranty and Returns cases by preparing the necessary documents (ship-labels) and maintaining records.
- Updating and sharing POI (pending on inspection) list everyday with the warehouse.
-Keeping track of all the cases (return cases, units for inspection) received in Mumbai.

We love people who are:
- Meticulous, Organized, Punctual, Expressive, Dog Lovers, Hands-on, Motivated, Curious, Hustlers, Solution Oriented, Self-Driven and most importantly, discerning Music Enthusiasts.
- Have customer interaction experience with the ability to build relationships, understand requirements and give direction
- Lives in Mumbai and can travel to Andheri West without burning-out
- Basic knowledge of MS Word, MS Excel and working on a CRM (that d be a bonus)