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BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.
BPO is a business strategy that allows companies to focus on their core competencies while outsourcing non-core activities.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO can be onshore (within the same country), nearshore (in a ne...
Credit score is a numerical representation of a person's creditworthiness based on their credit history.
Credit score ranges from 300 to 850
Higher score indicates better creditworthiness
Factors affecting credit score include payment history, credit utilization, length of credit history, types of credit used, and new credit inquiries
Lenders use credit score to determine the likelihood of a borrower repaying their debts
Cr...
A collection is a group of related items or objects.
Collections can be of different types such as arrays, lists, sets, maps, etc.
They are used to store and organize data in a structured manner.
Collections provide various methods to add, remove, and manipulate data.
Examples of collections include an array of integers, a list of names, a set of unique values, and a map of key-value pairs.
The main implement in BPO and collection team is effective communication and negotiation skills.
Effective communication skills to interact with customers and clients
Negotiation skills to resolve payment issues and disputes
Knowledge of debt collection laws and regulations
Ability to handle difficult customers and situations
Use of technology and software for data management and analysis
The best pathway for people in BPO for their further life depends on their individual goals and aspirations.
Continuing education and acquiring relevant certifications can open up opportunities for career growth.
Developing strong communication and interpersonal skills can lead to leadership roles or client-facing positions.
Exploring different departments within the BPO industry can help individuals discover their areas ...
CSR in BPO has the responsibility to ensure that the company operates ethically and sustainably while also addressing social and environmental issues.
Develop and implement CSR strategies and initiatives
Engage with stakeholders to understand their needs and concerns
Monitor and report on the company's social and environmental impact
Ensure compliance with relevant laws and regulations
Encourage employee volunteerism and co...
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I applied via Naukri.com and was interviewed before Dec 2019. There was 1 interview round.
I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.
I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.
Tech Mahindra is known for its innovative solutions and cutting-edge technologies.
I am excited about the chance to work with a diverse team of talented professionals.
Tech Mahindra's global presence and client base provide immense learning and growth opportunities.
I believe in the company...
If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.
Develop and implement effective sales strategies
Build and maintain strong relationships with clients
Identify new business opportunities and expand customer base
Meet and exceed sales targets
Provide excellent customer service and support
Analyze market trends and competitor activities
Collaborate with cross-functional teams to achieve
Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.
10+ years of experience in sales, with a focus on B2B sales
Consistently achieved or exceeded sales targets by 20% or more
Developed and maintained strong relationships with key clients, resulting in repeat business and referrals
Implemented effective sales strategies and tactics to drive revenue growth
Prof...
I have worked as a Sales Executive at XYZ Company.
Achieved 150% of sales target in the first quarter
Developed and maintained relationships with key clients
Implemented effective sales strategies resulting in a 20% increase in revenue
Trained and mentored new sales team members
Utilized CRM software to track and analyze sales data
I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
I was interviewed in Nov 2020.
Round duration - 128 minutes
Round difficulty - Easy
Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.
Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.
The picture illustra...
Function to print star patterns based on the given number of rows 'N'.
Iterate through each row from 1 to N
For each row, print spaces (N-row) followed by stars (2*row-1)
Repeat the above step for all rows to generate the pattern
Round duration - 20 minutes
Round difficulty - Easy
It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.
Round duration - 20 minutes
Round difficulty - Easy
The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.
Tip 1 : Be thorough with your project topics and subjects
Tip 2 : Be well versed with OOPS Concepts
Tip 3 : Be well versed with any one programming language you are comfortable in
Tip 1 : Keep it to one page
Tip 2 : Do not lie on your resume
I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.
I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.
I excel in collaborating with cross-functional teams to achieve sales targets through effective communication and teamwork.
Strong communication skills to effectively convey ideas and goals
Ability to listen actively and understand perspectives of team members
Flexibility to adapt to different working styles and personalities
Experience in successfully working with marketing, product, and customer service teams to drive sa
Providing examples of successful sales strategies and their impact on revenue growth.
Implemented targeted email campaigns resulting in a 20% increase in lead generation
Introduced a loyalty program leading to a 15% growth in customer retention
Utilized social media advertising to reach new markets and increase sales by 25%
based on 2 reviews
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Customer Response Executive
171
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Customer Relationship Executive
136
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| ₹0 L/yr - ₹0 L/yr |
Customer Care Executive
132
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Customer Support Executive
130
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| ₹0 L/yr - ₹0 L/yr |
Customer Service Executive
113
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| ₹0 L/yr - ₹0 L/yr |
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Wipro
TCS
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