CSE/CSR Interview Questions and Answers

CSR in BPO has the responsibility to ensure that the company operates ethically and sustainably while also addressing social and environmental issues.

• Develop and implement CSR strategies and initiatives

• Engage with stakeholders to understand their needs and concerns

• Monitor and report on the company's social and environmental impact

• Ensure compliance with relevant laws and regulations

• Encourage employee volunteerism and community involvement

• Collaborate with other organizations to...read more

The main implement in BPO and collection team is effective communication and negotiation skills.

• Effective communication skills to interact with customers and clients

• Negotiation skills to resolve payment issues and disputes

• Knowledge of debt collection laws and regulations

• Ability to handle difficult customers and situations

• Use of technology and software for data management and analysis

I prioritize tasks and communicate with customers to manage work efficiently.

• I prioritize tasks based on urgency and importance

• I communicate with customers to understand their needs and manage their expectations

• I delegate tasks to team members if necessary

• I use time management techniques such as the Pomodoro technique to stay focused

• I maintain a positive attitude and remain calm under pressure

Credit score is a numerical representation of a person's creditworthiness based on their credit history.

• Credit score ranges from 300 to 850

• Higher score indicates better creditworthiness

• Factors affecting credit score include payment history, credit utilization, length of credit history, types of credit used, and new credit inquiries

• Lenders use credit score to determine the likelihood of a borrower repaying their debts

• Credit score can affect loan approvals, interest rates, and ...read more

Flipkart offers a wide range of products, competitive prices, and convenient delivery options.

• Large selection of products

• Competitive pricing

• Convenient delivery options

• Easy returns and refunds

• User-friendly interface

• Regular sales and discounts

Social media refers to online platforms and tools that allow users to create, share, and interact with content and other users.

• Social media includes platforms like Facebook, Twitter, Instagram, and LinkedIn.

• Users can create profiles, share content, and connect with others through social media.

• Social media can be used for personal or professional purposes, and can be a powerful tool for communication and networking.

• Social media also has the potential to spread misinformation a...read more

Social media is a platform for people to connect and share information through digital communication.

• Social media allows users to create and share content such as text, images, and videos.

• Users can interact with each other through likes, comments, and direct messages.

• Social media platforms use algorithms to curate content and personalize user experiences.

• Examples of social media platforms include Facebook, Twitter, Instagram, and LinkedIn.

Online shopping has disadvantages such as lack of physical inspection, delayed delivery, and security concerns.

• Lack of physical inspection of products before purchase

• Delayed delivery or shipping issues

• Security concerns such as fraud and identity theft

• Difficulty in returning or exchanging products

• Limited availability of products compared to physical stores