Upload Button Icon Add office photos

1point1 Solutions

Compare button icon Compare button icon Compare

Filter interviews by

1point1 Solutions Customer Service Representative Interview Questions and Answers

Updated 7 Jun 2024

1point1 Solutions Customer Service Representative Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Family background
  • Q2. Last experience

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Are you okay with variable shifts and working on weekends
  • Q2. Can you handle a target-oriented work environment
Round 2 - Aptitude Test 

Grammar check. Repeat the sentence that I heard. Basic English exam.

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Normal question about your re 

(2 Questions)

  • Q1. What's your hobbies..?
  • Q2. What is the customer service representatives job role and what are you thinking about this job?
Round 2 - Technical 

(1 Question)

  • Q1. Writing test in this test they will give you a paragraph
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence and English Speaking skills

I applied via Referral and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Brief about your past work experiences?
  • Q3. Tell me about your yesturday routine.
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why you want to join telus?
  • Q3. Why from hotel industry to BPO industry?
  • Ans. 

    Transitioned from hotel industry to BPO industry for better career growth and opportunities.

    • Wanted to explore different industries and gain new skills

    • BPO industry offered better salary and benefits

    • Opportunity to work with diverse clients and improve communication skills

    • Hotel industry had limited growth opportunities

    • Examples: Dealing with customer complaints in hotel industry helped in handling customer queries in BPO i

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Can you tell me about the last trip experience?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just next calm on the calls you getting for the interview. All interview will be on call.don't hesitate or get nervous.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Fair and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Normal easy questions

Round 2 - Technical 

(1 Question)

  • Q1. Why you want to join this organisation
Round 3 - HR 

(1 Question)

  • Q1. Basic questions salary expectations
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me something about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready to get hired everyone is very good there
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your stregth
  • Ans. 

    My strength lies in my ability to empathize with customers and find solutions to their problems.

    • Strong communication skills to effectively listen to and understand customer concerns

    • Ability to remain calm and patient in high-pressure situations

    • Experience in problem-solving and conflict resolution

    • Empathy and understanding towards customers' needs and emotions

  • Answered by AI
  • Q2. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence
- English Skills
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What are your strength.

1point1 Solutions Interview FAQs

How many rounds are there in 1point1 Solutions Customer Service Representative interview?
1point1 Solutions interview process usually has 1 rounds. The most common rounds in the 1point1 Solutions interview process are HR.
How to prepare for 1point1 Solutions Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 1point1 Solutions. The most common topics and skills that interviewers at 1point1 Solutions expect are bpo, BPO, Collections, Communication Skills and Inbound Process.

Tell us how to improve this page.

1point1 Solutions Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
1point1 Solutions Customer Service Representative Salary
based on 15 salaries
₹1 L/yr - ₹4.8 L/yr
16% less than the average Customer Service Representative Salary in India
View more details

1point1 Solutions Customer Service Representative Reviews and Ratings

based on 5 reviews

4.8/5

Rating in categories

4.7

Skill development

4.8

Work-life balance

4.6

Salary

4.8

Job security

4.8

Company culture

4.9

Promotions

4.7

Work satisfaction

Explore 5 Reviews and Ratings
Customer Response Executive
171 salaries
unlock blur

₹1 L/yr - ₹3.2 L/yr

Customer Relationship Executive
136 salaries
unlock blur

₹1 L/yr - ₹4.1 L/yr

Customer Care Executive
132 salaries
unlock blur

₹0.9 L/yr - ₹3.2 L/yr

Customer Support Executive
130 salaries
unlock blur

₹1.2 L/yr - ₹4.2 L/yr

Customer Service Executive
113 salaries
unlock blur

₹1.1 L/yr - ₹4 L/yr

Explore more salaries
Compare 1point1 Solutions with

Genpact

3.8
Compare

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview