TELUS Digital Customer Service Representative Interview Questions and Answers

Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
Ans. 
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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Q1. Tell me about yourself
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Q2. What is your strength
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Q1. Tell me about yourself? Why should we hire you? Do you know eob?
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Q2. What was your last job?
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Q1. Family background
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Q2. Last experience
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Q1. Tell me about yourself
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Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers

• It involves effective communication and problem-solving skills

• Providing timely and accurate information to customers is crucial

• Handling complaints and resolving issues in a professional manner is key

• Building positive relationships with cust
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Q2. How can you handle an angry customer
Ans. 
I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's situation and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for any inconvenience caused, regardless of fault

• Offer a solution to resolve the issue, such as a re...read more
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Q1. Tell me about yourself? Expienece? Education? How did you spend your yesterday
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Q1. They will ask you about yours past
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