Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

TELUS Digital

Compare button icon Compare button icon Compare
3.7

based on 1.3k Reviews

Filter interviews by

TELUS Digital Customer Service Representative Interview Questions and Answers

Updated 27 Aug 2022

TELUS Digital Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 27 Aug 2022

I applied via Referral and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
    • Add your answer
  • Q2. Brief about your past work experiences?
    • Add your answer
  • Q3. Tell me about your yesturday routine.
    • Add your answer
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
    • Add your answer
  • Q2. Why you want to join telus?
    • Add your answer
  • Q3. Why from hotel industry to BPO industry?
  • Ans. 

    Transitioned from hotel industry to BPO industry for better career growth and opportunities.

    • Wanted to explore different industries and gain new skills

    • BPO industry offered better salary and benefits

    • Opportunity to work with diverse clients and improve communication skills

    • Hotel industry had limited growth opportunities

    • Examples: Dealing with customer complaints in hotel industry helped in handling customer queries in BPO i

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Can you tell me about the last trip experience?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just next calm on the calls you getting for the interview. All interview will be on call.don't hesitate or get nervous.

Customer Service Representative Jobs at TELUS Digital

View all

Top trending discussions

View All
Interview Tips & Stories
2w
a business analyst
Best answer to give to HR on why am I on notice!
Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.
Got a question about TELUS Digital?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 22 Mar 2021

I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do you chose BPO. What do u mean by bpo. What is customer service. Why not other companies.
  • Ans. 

    I chose BPO because of its customer-centric approach and opportunities for growth.

    • BPO stands for Business Process Outsourcing, which involves outsourcing non-core business functions to a third-party provider.

    • Customer service is a crucial aspect of BPO, as it involves handling customer queries, complaints, and providing solutions.

    • I chose BPO because of its focus on customer satisfaction and the potential for career grow...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak whatever comes to Ur mind don't hesitate.. be careful.
You need the job they dont ..
Be straightforward if not good at buttering

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 May 2022

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What's your expectations towards you as a better person
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing special you can be confident

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 12 Feb 2018

I applied via Other

Interview Preparation Tips

General Tips: It is so easy.First round with HR in english, Basic questions asked after telephonic interview in language. That's all.
Skills: Communication And Confidence, Communication
Duration: <1 week

Customer Service Associate Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 7 Nov 2019

I applied via Naukri.com

Interview Questionnaire 

4 Questions

  • Q1. Introduce yourself
    • Add your answer
  • Q2. Some Q.About last experience
    • Add your answer
  • Q3. Salary Expectations
    • Add your answer
  • Q4. Are you do this job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills , Computer Skills,

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Rahul Agarwal

posted on 16 Jan 2020

I applied via Referral and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. This company all about voice Process just they will looking to your communication skill so they will be asking self intro & about your own place info
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak properly don't be nervous & there is OK to mistake while communicating but not more that's it

Customer Service Executive Interview Questions & Answers

WNS user image Anonymous

posted on 7 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What are your strengths and weaknesses?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. What are your salary expectations?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - WNC is a good company and good future growth

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 26 Jul 2021

I applied via Indeed and was interviewed before Jul 2020. There were 2 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What's your skill?
  • Ans. I am a quick learner, who can gain and learns products vigorously
    • Answered Anonymously
    View 2 more answers
  • Q2. Do you have confidence about your perfect support or services to company?
  • Ans. Yes, i have confidence to acquire growth.
    • Answered Anonymously
    View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't apply yours efforts to complete yours work, keep efforts not to be pointed out on it.

Customer Service Associate Interview Questions & Answers

iEnergizer user image

posted on 17 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Some random question
    • Add your answer
  • Q2. Anything random
    • Add your answer
  • Q3. How was your last weekend?
    • Add your answer
  • Q4. How was your last trip?
    • Add your answer
  • Q5. Best memory of the life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident

Customer Service Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 11 Jun 2020

I applied via Walk-in and was interviewed before Jun 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. I am looking for the job I have 5years experience in bpo sector my last company was ienergizer I worked in makemytrip more then 3.5 years
    • Add your answer
  • Q2. If you required CV so we will share with u
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please arrange the interviews
More about working at TELUS Digital

TELUS Digital Interview FAQs

How many rounds are there in TELUS Digital Customer Service Representative interview?
TELUS Digital interview process usually has 3 rounds. The most common rounds in the TELUS Digital interview process are HR and One-on-one Round.
How to prepare for TELUS Digital Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TELUS Digital. The most common topics and skills that interviewers at TELUS Digital expect are Customer Service, Agile, Consumer Electronics, bpo and Customer Experience.

Tell us how to improve this page.

TELUS Digital Interviews By Designations

Interview Questions for Popular Designations

TELUS Digital Customer Service Representative Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
View more

Customer Service Representative Interview Questions from Similar Companies

Teleperformance Customer Service Representative Interview Questions
3.9
 • 19 Interviews
Foundever Customer Service Representative Interview Questions
3.6
 • 7 Interviews
IntouchCX Customer Service Representative Interview Questions
2.9
 • 4 Interviews
TTEC India Customer Service Representative Interview Questions
3.7
 • 4 Interviews
iEnergizer Customer Service Representative Interview Questions
4.6
 • 3 Interviews
Sagility Customer Service Representative Interview Questions
3.9
 • 2 Interviews
R1 RCM Customer Service Representative Interview Questions
3.9
 • 1 Interview
IKS Health Customer Service Representative Interview Questions
3.6
 • 1 Interview
TaskUs Customer Service Representative Interview Questions
3.3
 • 1 Interview
Sunknowledge Services Customer Service Representative Interview Questions
3.7
 • 1 Interview
View all
TELUS Digital Customer Service Representative Salary
based on 101 salaries
₹2.4 L/yr - ₹5.4 L/yr
5% more than the average Customer Service Representative Salary in India
View more details

TELUS Digital Customer Service Representative Reviews and Ratings

based on 31 reviews

3.8/5

Rating in categories

3.7

Skill development

3.7

Work-life balance

3.4

Salary

3.4

Job security

3.6

Company culture

2.9

Promotions

3.5

Work satisfaction

Explore 31 Reviews and Ratings
Customer Service Representative Jobs at TELUS Digital
Customer Service Representative

Noida,

Gurgaon / Gurugram

+1

0-2 Yrs

₹ 4.25-6.5 LPA

Explore more jobs
TELUS Digital Salaries in India
Module Lead
447 salaries
unlock blur

₹8 L/yr - ₹29 L/yr

Senior Software Engineer
250 salaries
unlock blur

₹6.7 L/yr - ₹25 L/yr

Team Lead
228 salaries
unlock blur

₹6 L/yr - ₹22.3 L/yr

Softwaretest Engineer
224 salaries
unlock blur

₹3.3 L/yr - ₹14 L/yr

Senior Application Developer
215 salaries
unlock blur

₹8.6 L/yr - ₹26.4 L/yr

Explore more salaries
Compare TELUS Digital with

Teleperformance

3.9
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview