Teleperformance Salaries in Hyderabad / Secunderabad

Likes

I love the fact that the job security here is amazing and prefers their employees to stay within the TP family. Depending on your process and manager the experience can be worse to excellent . on average i can say that the work culture is 2.5/5.

Dislikes

The fact that the promotions here are do not match the package they offer. other than that everything is fine.

Likes

To create a positive company process and learn from chat process reviews, consider these key strategies: 1. Establish Clear Objectives: Define what you want to achieve with your chat processes, such as improving customer satisfaction or reducing response times. 2. Gather Feedback: Regularly collect feedback from both customers and team members to identify pain points and areas for improvement. 3. Analyze Data: Use chat logs and metrics to assess performance, track trends, and identify successful strategies. 4. Implement Training: Provide ongoing training for chat representatives to enhance their skills, focusing on communication, problem-solving, and product knowledge. 5. Foster Collaboration: Encourage team collaboration to share insights and best practices from chat interactions. 6. Iterate and Adapt: Regularly review and refine processes based on feedback and data analysis to ensure continuous improvement. 7. Celebrate Successes: Recognize and reward achievements in the chat process to motivate your team and promote a positive work environment. By focusing on these elements, you can create an effective chat process that drives learning and improvement within your company.

Dislikes

...fatigue. Social isolation from friends and family who work traditional hours. 3. Low Salary: Financial stress makes it difficult to meet basic needs or save for the future. Low compensation can lead to dissatisfaction and decreased motivation. 4. Poor Work-Life Balance: Difficulty managing personal and professional responsibilities can lead to burnout. Limited time for self-care and leisure activities affects overall well-being. These factors can create a challenging work environment, impacting both employee morale and productivity. Addressing these issues is essential for fostering a healthier workplace.

Likes

Fixed shift timing and week off along with two way cab facility PL's and TL's are very good... HR are always available if you need for any kind of help.

Dislikes

We can't growth in this company specially salary is very less no appraisal. most of the people resign this company just because of less salary if work here more than 2 or 4 years you will get same salary. Raters has no scope in this company.

Likes

Less salary but for people who like work life balance and like work from home it is good but these days they are asking to come to office once a month, ijp promotion is very lengthy and not too transparent

Dislikes

Mainly salary, and transparency in ijp's and promotion is there,

Likes

Nothing a such.

Dislikes

No work life balance in recruitment team. They give 3%hike on salary each year. No promotion, No learning. They ask to work on Sundays without comp off. On paper it's 5 days working, but the recruitment team is working for 6 days, sometimes on Sundays as well.