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WNS

Compare

based on 10.7k Reviews

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WNS Customer Service Executive Mumbai Reviews

based on 10 reviews

Updated 23 Nov, 2024

Overall Rating

2.0/5

How AmbitionBox ratings work?

Category Ratings

2.3

Work-life balance

2.2

Skill development

1.9

Job security

1.8

Salary

1.7

Company culture

1.7

Work satisfaction

1.3

Promotions

Top Mentions in WNS Customer Service Executive Mumbai Reviews

10 reviews found

Sort by: Popular

Customer Service Executive in Mumbai

Full Time

·

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 23 Nov 2024

Likes

Everything is bad... Only name but nothing inside. I will never recommend wns to anyone

Dislikes

All.. Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

·

Flight & Airport Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 07 Sep 2023

Likes

Professional management

Skill development - Good
Job security - Excellent

Dislikes

A toxic work environment

Salary - Poor
Promotions - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

What people are saying about WNS

View All

a compliance analyst

Need Insights on WNS global services - Culture, WFH, and Work Environment

Hi all, I've recently been offered a position at WNS (Bengaluru) and would appreciate any insights on the company's culture, work environment, WFH flexibility, and work-life balance. Your feedback will help me make a well-informed decision.

Got a question about WNS?

Ask anonymously on communities.

Customer Service Executive in Mumbai

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Sep 2023

Likes

Very worst company I saw in my life and the management staff is very rude

Dislikes

Worst company

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Service Executive in Mumbai

Full Time

·

Customer Service Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Sep 2022

Likes

There is no such things to learn as process is for Centrica

Dislikes

Worst ever process and management no one helpful

Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Mumbai

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 10 Dec 2020

Likes

It's a good company to work with, having good environment

Salary - Good
Skill development - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Good

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Customer Support Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 27 May 2021

Likes

The outer part of plant 5 is good and attractive

Dislikes

I was in chat process, British Gas. All companies will first say chamge is part of life however change in wns was a disaster. From homecare they wanted us to take chat in credit service with only 4 days of training whereas a credit proces advisor had told me that even one month training is doesn't give confidence to work for this process however during work from home they trained us for 4 days and kept switching us from one process to another. One day they told me.my performance is low and they are removing me but they asked me to resign just because I must not get unemployment benefit or may be to save some dimes and upon that after 50 days I get email asking me for 15000 rupees - fifteen thousand rupees in order to receive my relieving letter. If I absconded I could understand these charges but I resigned on company demand. Today is 27th May 2021 and my last working day was ,31st Dec and I have sent 3 emails to company HR Abhijit Chanda and I hab also done follow up on every 2 days with my team leader. My team leader says that HR told him that he will look into it but it's been 5 months and he is still looking into it. Does he not know how imp a relieving letter is ? Is this how HR should treat ex employees?...Read More

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Initially it was good but eventually it became hell

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 15 Feb 2021

Likes

Unfortunately nothing good to speak about WNS

Dislikes

Management bullies its employees to get the work done. Breaks rules often.. HR policies are just exist on paper.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Management forced employees to do overtime

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about WNS.

Customer Service Executive in Mumbai

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Jan 2020

Likes

Never..worst company

Dislikes

Working environment

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Travel executive

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Executive in Mumbai

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 25 Apr 2022

Likes

Work n time flexibility

Work satisfaction - Good
Work-life balance - Good

Dislikes

Shifts

Salary - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Mumbai

E-mail Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 08 Aug 2017

Likes

BEST BPO TO WORK !

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

Rest everything is good, just salary package is not quite satisfactory ! Overall 8/10

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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WNS Customer Service Executive Reviews by Locations

WNS Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 WNS reviews submitted by WNS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WNS is the right company for you. 75% of employees reported the working days at W...Read more

Home >
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WNS Reviews >
WNS Customer Service Executive Mumbai Reviews

Working Days for WNS Customer Service Executive Mumbai

based on 10 reviews

Rotational Shift

75%

Monday to Friday

25%

Work Timings for WNS Customer Service Executive Mumbai

based on 10 reviews

Flexible timing

Strict (1.30pm - 10.30pm)

80%

20%

Shift Timings for WNS Customer Service Executive Mumbai

based on 10 reviews

Day shift

100%

Business Travel for WNS Customer Service Executive Mumbai

based on 10 reviews

No travel

66%

Within the city

17%

Within city

17%

WNS Customer Service Executive Salaries in Mumbai

based on 47 salaries

₹1.5 L/yr - ₹4.5 L/yr

15% more than the average Customer Service Executive Salary in India

View more details

Employee Benefits for WNS Customer Service Executive Mumbai

Office cab/shuttle

1 total response

Cafeteria

1 total response

Retirement benefits

0 total responses

Stock options

0 total responses

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