Tech Mahindra Customer Relation Executive Mumbai Reviews

Likes

Working environment is amazing and flexible shift timings

Dislikes

Nothing😀.... Everything is perfect

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The workspace is too good. They offered music on the floor with individual speakers which motivates you to work efficiently with fun. Also team leaders are very supportive in each and every term. Way of training is awesome but shorter in time however if you are experienced then you can manage that.

Dislikes

DAP- which is displinery action plan, when you perform good they target you and monitor all your chats to eat all your incentives. Howere there is too much partiality where managers and their quality team supports some advisors (girls only) in their quality errors. There are some campaigns like international trip, if you've got any DAP then you can not go to that trip, however one of my ex colleague(girl) got DAP but still she went to that trip. Also currently there is another trip going on maybe in next 2 months, another top advisor (one of favourite girl of floor) got DAP she convince managers to remove that DAP parameter from international trip and they did. such a wow thing. Honest review to tech Mahindra stop partiality also we are humans. We understand that quality is important but we are humans you can do at least one mistake in 1000 chats. But that does not mean you take all incentives. It will be better if you set some deduction. But take all the incentives doesnt make any sense. To be honest they only give DAP to the one who is performing. They do not give any DAP to their favourite one's. Favourite people got DAP only by the different department not from the same quality team. Hr team is very very supportive to management, they will not take your side at all. Lol. Also there was one instance where we need to pitch one particular thing on particular chat and the management made that thing as a parameter for incentives however the favourite advisors (girls) pitch that thing on every chat where there is no need that was unethical practice. We monitored that chats and got to know this. So we highlighted that thing to team leader and he had words with Ops manager you know what ops manager respond- "usko itna time kaise mila dusro k chats audit krne ka Jara uska chats dekho Kai unethical practice to nai KR ra" Such a mind blowing answer by that manager. Later on we stopped auditing and I left Job i hope this review will reach to HR and they will take actions....Read More

Work Details

Okay

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

There is no job security. They hire you for 1 department and then transfers you to another department. And then they expect you to perform without proper training else they put you on action plan. If you don't imporve they'll ask you to leave organization

Work Details

Work timings: Strict Timings

Likes

Its a Family ❤️

Dislikes

Nothing as such

Work Details

Excellent

Work days: Rotational Shift (Flexible Timings)

Likes

Money

Dislikes

Job security..

Work Details

Hectic

Work days: Rotational Shift (Flexible Timings)

Likes

Not so Gud experience

Dislikes

No job security at all

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes