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Sutherland Global Services
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43% employees reported
57% employees reported
67% employees reported
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5 reviews
4 reviews
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Full Time
Non Voice Department
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Good exposure to travel industry
Nothing as such
Good
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
Full Time
HR Operations Department
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Work culture however i was mislead
Internal job posting should be there
Full Time
Health Informatics Department
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Good knowledge
No dislike nothing else
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Part Time
Accounting & Taxation Department
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very GOOD
not bad neovfneovnrodevnrepv npivnpvinpvnepvinepnv
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Security Officer Department
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I don't think it's a good idea to give a brutal feedback now as I'm still working in the company
Salary
Work days: Rotational Shift
Read Sutherland Global Services Reviews based on similar designations
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Service delivery Department
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Learning
Transport
Great
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Healthcare Department
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Team leaders gives good support
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Updating doctors information
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Friendly project work
Need more training for the technical support to the employee
Work timings: Strict Timings
Work related travel: This is a desk job.
Discover interview dos and don'ts from real experiences
Full Time
Non Voice Department
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No job guarantee
No job guarantee
Work days: Rotational Shift (Strict Timings)
Top trending discussions
Full Time
Business Process Quality Department
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Great organisation, focused on skill development and automation. Good place to work. Competitive environment with good salaries..
None although few office politics instances and work burnout at times but also depends on how you manage
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Full Time
Operations Support Department
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Job security Company culture Good management
Processes not streamlined Interference by Jam team who have racial bias Top management doesn’t connect with managers
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Quality Assurance and Testing Department
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Excellent
Full Time
HR Operations Department
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Work days: Monday to Friday (Flexible Timings)
Full Time
Business Process Quality Department
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Excellent
Full Time
Corporate Communication Department
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Nothing
Worst place to work they are literally fu.c.k.ing the employees
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Service Delivery Department
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Work environment is the best. Friendly colleagues and managers
Salary is comparatively low
Full Time
Operations Department
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Nice company, I was working in airoli as quality analyst now working in kochi as team manager
Na
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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People are good Helpful managers
Salary hike low Promotion Need work from. Hom
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Work life balance was good and nice place to work peacefully. there is no politics and good salary package with good incentives
Process got ramp down without agent’s knowledge and they didn’t take care of them
Work days: Alternate Saturday off (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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Nothing.
I've been working here for the past two years in SAS process at Airoli. There's lots of fevoritism and politics. You won't get any promotion or salary hike until and unless you're in manager's a$$ licker list. Even if you get, you'll have countless responsibilities for the penny hike. They just talk sweet and give fake promises whenyou reach out to them with your problems. The most pathetic thing is they make rotational shifts compulsory then deduct night transport cost from the salary, and act as if they're doing a favor. There's no job security as you'll in constant pressure of getting layed off if you don't do things as per their convenience. The management does absolutely nothing even if there's a huge issue like fraud. I won't even give one star if it wasn't necessary to submit the review....Read More
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Corporate Communication Department
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They just want you to do your work until they found someone cheaper than you means if you're working there at 5 lakh per annum and they got someone who will work at 4 lakh then they'll fire you.
Everything is bad.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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1. The work is satisfactory, no matter which client you work for. It's a young environment, so there is a lot of potential for good networking at an early age for freshers and students. 2. The upper management is so toxic that you will learn the art of self-advocating. If you can survive at Sutherland, you will eat the management alive at any other company. 3. There are 15-30-15-minute breaks with a timer running always. If you are a smoker, after three months at Sutherland, you will be faster than the flash to mark break on your computer, see the 15-minute timer begin, run to the entry of your floor, pass through the security gate of your floor (you can only pass through one after another, a minimum of 15 seconds per entry/exit), catch a lift with a minimum wait time of 5 minutes (because the lifts are substandard, at least one doesn't work every day), go to the entirely different other corner of the office, or outside the office (no other areas allow smoking), smoke, run back, again wait for the lift, pass through the gate, run to your work desk, enter your password, and mark break end. All of this should be done in 14 minutes and 59 seconds, or you will get a warning letter that stops any promotions for six months. You do this every day....Read More
Cons of Working at Sutherland 1. Nonexistent Work-Life Balance: Sutherland is nothing but a challenge of a schedule with rotational shifts and days off. New employees face particularly difficult circumstances. While technically accruing leave, taking time off within the first four months, even for emergencies, is strongly discouraged and can negatively impact future advancement. After this initial period, employees gain some flexibility in scheduling their two weekly days off, but this hardly compensates for the prior lack of control over personal time. 2. Predatory Compensation and Subpar Resources: The pay packages at Sutherland are misleading and often exploitative. New hires rarely receive their full compensation during the initial four months, earning less than basic laborers. The company culture prioritizes cost-cutting over employee well-being, evident in the shared equipment and inadequate resources. Salaries, while supposedly paid on time, are frequently inaccurate and require significant effort to rectify. Travel allowances are minimal, leaving employees feeling undervalued and financially strained. 3. Illusory Job Security and Disrespectful Treatment: Despite claims of job security, Sutherland maintains an environment of fear, where even top performers can be abruptly dismissed without warning or justification. Employees can be terminated without a transparent process, escorted from the premises with a shocking lack of respect for their contributions. This disregard for employee dignity contributes to an atmosphere of insecurity and anxiety. Your pay slip will always be a joke, as such is my true and honest experience....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success, Service & Operations - Other Department
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Nothing to like
They give placement for who did malpractices in the ramp down project and they sent out who works genuinely. Because we can meet score with malpractices and not with genuine and humble. Politricks
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Company Culture,Skill Development is one of the best and is of an international quality. On par with big software companies or even better.
Personally none
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
IT Support Department
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The Work culture looks good. Especially our project which gave us the liberty to work and our Manager Ajay Varadarajan is a gem of a person who led our team with grace and dignity.
Shift timings is bad. Having a good team will only keep the things going.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Finance & Accounting - Other Department
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To lead the process and get opportunity to call with clients
Appraisal process and mobile policy and they not provide desk phone to call with family members in case of urgent matter
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Management Consulting Department
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Yes..it is my first company where I started my career
Not 100 percent , but there will be an partiality by team leads .it's on process to process culture
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
BD / Pre Sales Department
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Work life balance is good and depending on performance job security is there
Growth is limited if you are not able to play office politics
Work policy: 2 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
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AmbitionBox has 9 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compan...y for you. 43% of employees reported the working days at Sutherland Global Services as Monday to Friday. 57% employees reported the work timings at Sutherland Global Services as Flexible timing. Read moreGenpact
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