Foundever Customer Services Professional Reviews

Likes

The salary, including incentives, rewards, recognition, and the customer handling allowance, is quite good and actually exceeds the amount stated on paper. It was a great opportunity to earn money and gain valuable experience.

Dislikes

I worked for 2 years and consistently delivered outstanding performance, but there were no internal job postings or growth opportunities provided. It feels like you're stuck in the same position indefinitely unless you actively seek favor from seniors. There’s no focus on skill development, and they terminate employees who don’t meet performance expectations, as I witnessed with one of my colleagues....Read More

Work Details

Work policy: Only for quarterly meetings

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Only one of the leader Kalpak Huddar who understood the concern and listen to concern politely.

Dislikes

There are many dislike which I'll share in pointers 1) Human Resources (HR) these are the main pillar for process and organization but somewhere they themselves don't know the policy and keep us saying will get back to you which never happened. ( Sylvester, Harsh Shah ) 2) Process : i beleive people come to office to work not to poke in anyone's personal life they don't have any rights to intrude anyone's privacy which I believe Anaplan L1, L2 specially kinder garden kids such as Kenith Sequeria, Neha Pawar, Rony megri, Nelson dsouza, Pravin Jangid, Mayuri Pawar, Taha Khan, Girish Jogi, Rohan Shetty, Simran Thakur, Shoaib Ahmed, these people don't just to create a groupism, checking other Peer queue wherein no one has authorised, no respect towards female always need gossip, always disrespect new comer and character assisssntion. These analyst never help others wherein they want to learn new things they just demotivate them and force then to go under depression or mentally harassed. And if someone from management try to solve the problem they feel unbiased and uncomfortable. And try to create the group and enforced the manager to be removed out the process. Wherein newly joined TL subramani, trainer Francis Arokeim, QA Manisha Dand, Ops Manager Peter heart, L2 Kenith sequria, Neha Pawar, Shoaib Ahmed,Rony meri, Nelson dsouza These are the cheap thinking people wherein without understanding any issues from both end they came to conclusions. On floor people are live like couple Neha pawar with Rony megri and Avinash vishwakarma just to save their relationship they started blaming others wherein neha and simran is charcter less wherein they Doesn't have any dressing sense and always Need gossip and back bitting. These people didn't even cross the limit of being professional they issue to hide managers chair everyday. Top of that they are so cheap wherein they started fighting on floor with female employee Kenith who is still not seen corporate environment he has the audacity to threat my men and myself ( he mentioned that call your men where does he stay ). I believe then this organisation is not safe for any female employe Support: QA manisha dand who doesn't know about the process and she evaluate the QA piece wherein she take help from L2s in all audits. She do a favouritism for the people who go on break with her and provide a gossip update. She is one I would say who is old lady who is more interested in someone's personal life rather showing process improvement. Always keen to know. About manager personal life and also she needs her designation and secure job hence she be sweet with everyone and she is the one who leak the discussion from management to analyst and to client. Being a female she never stood up for any stand when Nelson who literally say ki mai saree utarne ka man kar raha hai. Manisha who always wants to go on break for long time being female when she can go on break with Male employee or manager then when similar female employees does they create a rumours. Pathetic women because of this she is my getting married because she is more interested in others personal life. TL Sahil : who doesn't know how to speak with employee or female employee always try avoid not doing work on time. There was instance wherein employee requested leave which was approved by him and manager but he didn't applied the leave and marked NCNS which is wrong and as a TL how can someone do this. A character less person who doesn't know anything about process. New TL: Subramani who just joined the process 3months and started brainwashed for all the employees on Floor just because he wants to grow. Started taking people for booze and doesn't know how to handle the people, he disrespect his manager, he hesitate to approach his Manager, it seems he doesn't want to work He was the one who played the game by giving false information regarding his manager who is not currently in the organisation because we could see a clear religion bias wherein Peter and Subramani was from same cast always speak in there language, peter never spoke to his manager who was managing the process from day 1 and on of sudden he went with TL words. Manager Peter hart who never had any conversation with manager and he just went with his favouritism words and took the decision which is not right he should have listened both the party and could have taken. Netural decision. Overall I would say the office politics has been seen from all level and because of that we loose people and few of them they go under mental trauma....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I didn't like anything. it was a nightmare.

Dislikes

beware of them!! it the worst company of my career. worst HR, worst manager, overall worst management. they don't even have a proper office and since they don't want to invest in a proper office, they provide you 2 big systems which you need to carry yourself to your place. even if you complain to the HR about the toxic manager behavior, she will brush it off aside like nothing's ever happened and since she has a good rapport with the manager she will never take any action against him let alone talk to him about such issues(this happened with a colleague of mine) the manager was the worst manager I had in my entire career. his toxicity cannot be matched up. he was extremely rude, not at all compassionate and used to take revenge every now and then even if you try to talk back. I was on a graveyard shift of 12:30 AM till 9:30 AM from office and the worst company transport management changed  my shift to 2:30 AM till 11:30 AM citing the reason "cab not available for one person". how come this is a. 24/7 working  job and the cab service is not available, then why you people give us such shifts? I myself called them when the cab didn't arrive on the alloted time and they informed me the same without even a bit of concern. not that I was expecting any from them. then I called my manager and he said he'll sort it out and after mere 2 mins he had the audacity to call me and say that it is what it is you have to come in this shift and rest 3 days also you have to come in this shift due to transport issues. we will talk when you come to office. there when I confronted him he started giving excuses saying that he himself wasn't aware. how petty a person can be. another time I asked him for a leave on two different dates he right away told me not possible without even having the decency to ask me the reason. I never used to take many leaves because then I would have to talk to him and spoil my mood. then he said to talk to him on the following thursday and we will see. I reminded him on thursday and he told me nothing can be done now the roster has already been made. and why did you even bother spreading false information and giving the other person hope? the in another instance, I was on my period and asked him for a leave as I was really sick and he was so adamant on not giving me one and tried to argue with me over the pain and how my body's gonna react in 2-3 hours. I mean how stupid and inhumane you could be to not understand that situation? it was so shocking and disgusting on so many levels. then later when I fell sick I didn't even bother to ask him for a leave. I sat through the whole shift in very high fever. Only I know how I managed to do that. even if you fall sick and ask him for leave, he will ask you medical certificate, even it is for one day ONE freaking day. or even half day. and if you say that someone in your family is sick then he will ask for their medical as well(happened with a colleague of mine) and these people justify these things. one of my trainers justified it by saying that you people make excuses so we also stopped trusting you guys. I mean why are you treating everyone the same? and who are you to decide what someone is going through or not? the transport system is the worst. if your logout is at 2:30 AM at night and you get to your cab firstly you won't find it there. why? because they are never on time. then there is something they call a buffer of 30 mins. if some person doesn't show up they will wait until 3:00 AM for him/her. and if that person is a manager/tl/hr, then there is again a buffer of 15 mins which can again go up to 30 mins and these people are so afraid to move the cab. I literally waited 1 hour past my logout time just because a senior hr was in a meeting and didn't show up on time. and once she came back she didn't even apologize and right away said we have a buffer so that it you have something important to do or you need to smoke you can do so. I mean like dude, just sit back and go home. why do you need to have 1 hour for a smoke break? just shut your filthy stupid mouth and mind your own business, don't even try to give unnecessary stupid excuses to cover it all up. a sorry would have sufficed. and also one more thing. this happened with a friend of mine. her cab was stopped in the middle of a highway and she was told to move to a new cab as there was some issue with the other cab. my friend was so scared and she called that stupid manager and he told her to sit in the new cab without even cross-checking with the transport department. she was so scared. it was literally 1-2 AM at night. I mean how can you even expect us to trust anyone in delhi and at some odd timings without any confirmation or security or anything?...Read More

Work Details

Work policy: first 3 months from office then wfh

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

1. Huge amount of cost cutting 2. No hygiene. 3. No proper guidelines about holidays. If you are working for US client forget getting US off since you work for an Indian company and its vice versa. 4. The leaves here are awful. They'll first take away your comp offs of you take leaves and then casual leaves and so on. 5. Don't come here if you are from another state everyone will alienate you especially the South Indian branch....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing everyone are toxic. I haven’t felt happy working there at all. The management sucks. Idk what qualifications they have to be in that role. They barely have knowledge to run the business. Mantri cosmos has one of the weirdest managements ever seen in any organisation.

Dislikes

Everything

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The people are great and environment with colleagues is amazing. The TL's and SME's are also cool

Dislikes

Too strict and too many restrictions all for no good enough reason. ("client rules") Salary is horrendous as per market standards. Growth opportunities are very vague. Swapping out national holidays for common weekoffs Barely any incentives

Likes

Nothing to like.

Dislikes

Until you are part of it you don't get proper support from the management, and once you resign and wants to followup for your FnF and documents like experience letter and reliving letter they are least bothered to reply. If by any chance you get a reply that will be rude, as if we are begging and asking them to do out of box. I would suggest anyone to join Foundever.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The work that we do is amazing, especially everyone on the client side at An*P*an. Our work involves lots of hardcore technical troubleshooting. One of a kind process for any BPO! It's sort of an L1 engineer's work.

Dislikes

EVERYTHING! The culture, the pay, office politics, management. They take employees for granted and the manager Nagraj has no sense on how to speak with the employees. He has an affair in the account with a girl and due to her takes all the other employees in the account for a ride. The HR is also involved in it and knows this well. His manager's are also aware but take no action since he recently got promoted to a director and took an exit from the account. They take employee's personal life and health as a joke! Fully biased towards hi favorite employees and gave appraisal accordingly....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.