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Premium Customer IT Services

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based on 21 Reviews

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Premium Customer IT Services Reviews

Updated 20 Mar, 2025

Overall Rating

3.0/5

based on 21 reviews

On-Par with industry's average

know more

Rating distribution

5

6 (28.6%)

4

3 (14.3%)

3

4 (19.0%)

2

4 (19.0%)

1

4 (19.0%)

Category Ratings

3.2

Work-life balance

2.7

Salary

2.5

Company culture

2.5

Job security

2.4

Skill development

2.4

Work satisfaction

2.2

Promotions

What employees say about Premium Customer IT Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

100% employees reported

Strict (6.30pm - 4.30am)

20% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

3.8

Rated by Women

8 reviews

2.5

Rated by Men

12 reviews

Premium Customer IT Services is rated 3.0 out of 5 stars on AmbitionBox, based on 21 company reviews.This rating reflects an average employee experience, indicating moderate sa ... Read more

Premium Customer IT Services is rated 3.0 out of 5 stars on AmbitionBox, based on 21 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Premium Customer IT Services Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

21 reviews found

Sort by: Popular

Customer Care Executive in Kolkata

Full Time

·

Operations Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 14 Nov 2023

Likes

There is a job security. Work type is very simple and easy to understand. Company provides some good quality associates.

Dislikes

Job will not help you learn and grow. There is no appraisals or internal job posting. Thought it has some good quality associates, it does not support a good work environment. Does make you feel as a slave.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work policy: Partially work from home and remaining from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Process Analyst in Noida

Full Time

·

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 19 Feb 2025

Likes

For a fresher the company is good otherwise there is no growth.

Salary - Good
Work-life balance - Excellent

Dislikes

Breaks were given really awfully.

Skill development - Poor
Job security - Poor
Company culture - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Analyst in Kolkata

Full Time

·

Back Office Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 28 Jul 2024

Likes

Nothing.

Dislikes

Everything. Infact the company is a scam. Management is a hoax.

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Consultant in Lucknow (working remotely)

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 08 Oct 2024

Likes

I have a very Good manager, Tauseef Raza

Skill development - Good
Work-life balance - Good

Dislikes

Unhappy about the downsizing

Salary - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor

Senior Process Associate in Lucknow

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Aug 2023

Likes

It’s a very good company n working atmosphere is awesome n everyone is very cooperative n help

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Telecaller in Meerut

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Aug 2023

Likes

Nothing

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

If they don’t work properly

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Process Analyst in Kolkata

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 10 Nov 2022

Likes

Good Company to work with.

Job security - Good
Promotions - Good
Work-life balance - Good

Dislikes

Nothing as of now.

Skill development - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Premium Customer IT Services.

Customer Care Executive in Kolkata

Full Time

·

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 12 Oct 2022

Likes

Liked the work atmosphere and the management was good.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Don't dislike anything.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Process Analyst in Gurgaon / Gurugram

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 28 Jan 2023

Likes

Pick and drop,team bonding,Night shift

Work-life balance - Good

Dislikes

Zero process stability,Inappropriate management, your job depends on the successful transfers of calls to big and medium businesses in U.S.A from the clients,u can't innovate its completely scripted,low salary.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Kolkata

Contractual

·

IT Consulting Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 05 Sep 2023

Likes

Worst place in Kolkata to work with. Been there for 2 years and gained nothing. Freshers can give it a try but career oriented people like me shouldn't even think about it. Entire management is corrupt. They will hold and cut ur salary for the tiniest of errors. Guys be aware.

Dislikes

Everything

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Process Analyst (working remotely)

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Nov 2023

Likes

The word growth is missing in their dictionary...

Dislikes

Nothing to like about the company to be honest...

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Process Analyst (working remotely)

Full Time

·

Voice Process Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Jan 2023

Likes

Easy career growth, A second home and the constant pursuit of knowledge which helps and allows each individual to grow their careers much faster and easier than in other industries. It is not unheard for a hard working agent to start at entry level, and move to a mid- level mangerial position within a few years. Working with Premium Customer IT Services is ultimately by far my pursuit to happiness....Read More

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Few necessary politics which sometimes disrupts the work environment but over all this happens with all companies so no further comments.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Process Analyst (working remotely)

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Mar 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Overall Rating

Process Analyst (working remotely)

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 28 Apr 2023

Likes

Good People, good environment

Company culture - Good

Dislikes

Salary increment is a no-no

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive (working remotely)

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 14 Sep 2022

Likes

Easy process

Dislikes

No proper appraisals and the penalties are too much

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Dehradun

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 20 Jun 2022

Likes

Good working environment. Team leaders are very supportive

Job security - Good
Work-life balance - Excellent

Dislikes

Promotions - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Gurgoan

Full Time

·

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 21 Jun 2022

Likes

Supportive tls and managers

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

No growth opportunities

Salary - Poor
Promotions - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Process Analyst in Lucknow

Kpo Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 27 Jul 2020

Likes

The only thing a person will like abt this company will be the incentives . That's it. It's a horrible company the management is shitt, no job security.no extra allowance. Even they try there best to chop off your salary.

Dislikes

The management is the worst part here. There is literally no one who will listen to your problem and help you out. And during this lockdown period when the employee needed the financial support they are the firing anyone for any stupid reason. All the allowance are chopped off plus they are also cutting off our basic salary

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Pathetic life

Work days: Monday to Friday (Strict Timings)

Site Head in Lucknow

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Nov 2018

Likes

Good organization to work with, lot of opportunities as the organization is expanding....Senior Management directly involved into day to day operations for the feedback for improvement than can be brought in...

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Just one, people owning the respective departments should be made answerable.....

Work Details

Good project to work on.... A completely new and different kind of work.... Enjoyed and got new learnings

Work days: Monday to Friday (Strict Timings)

Site Head in Lucknow

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Aug 2018

Likes

Great Organization to work with.... Loads of support.... And best part you have free hand to work....

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Credit or debit should be given to people who actually deserve it..... Can't say anything more....

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Interview Tips & Stories

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Jobs at Premium Customer IT Services

Tele Callers - US Voice Process

Dehradun, Lucknow +1

2-5 Yrs

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Premium Customer IT Services Reviews by Locations

Premium Customer IT Services Kolkata Reviews
Premium Customer IT Services Lucknow Reviews

Premium Customer IT Services Reviews by Designations

Premium Customer IT Services Customer Care Executive Reviews
Premium Customer IT Services Process Analyst Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 21 Premium Customer IT Services reviews submitted by Premium Customer IT Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Premium Customer IT Services is the right... company for you. 100% of employees reported the working days at Premium Customer IT Services as Monday to Friday. 94% employees reported the work timings at Premium Customer IT Services as Strict timing. Read more

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Premium Customer IT Services Reviews

Premium Customer IT Services Salaries in India

Senior Process Analyst 23 salaries	₹2.5 L/yr - ₹3.3 L/yr
Customer Care Executive 13 salaries	₹1.8 L/yr - ₹2.5 L/yr
Process Analyst 5 salaries	₹2.4 L/yr - ₹5 L/yr
Network Engineer 4 salaries	₹1.5 L/yr - ₹2.4 L/yr
Assistant Manager Quality 4 salaries	₹12 L/yr - ₹12.5 L/yr

Explore more salaries

Employee Benefits at Premium Customer IT Services

Office cab/shuttle

1 total response

Free meal

1 total response

Job/Soft skill training

1 total response

Retirement benefits

0 total responses

View All

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