IntouchCX Senior Technical Support Analyst Reviews
based on 2 reviews
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 3 Feb, 2023
Overall Rating
2.4/5
How AmbitionBox ratings work?
Category Ratings
3.4
Work-life balance
2.4
Job security
2.3
Company culture
1.9
Salary
1.4
Skill development
1.4
Promotions
1.4
Work satisfaction
IntouchCX is rated
2.4 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IntouchCX is rated
2.4 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
Sort by:
Popular
Senior Technical Support Analyst in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
2.0
Skill development
3.0
Job security
2.0
Promotions
2.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 03 Feb 2023
Likes
Company is too good, love to work here.
Company culture - Good
Work-life balance - Good
Dislikes
Management is not good especially the TEAM LEAD ( Ravi Kumar kummetha ) one of the worst TEAM LEAD I have ever seen in my career! He was torchering every single person in a team. No professionalism, don't know how to behave with the associates. The reason why I left knoah is because of this person. I didn't get a chance to talk wid the HR orelse I could have raised a serious complaint on him. Was worried about my experience that is the reason I didn't took any action on him....Read More
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Technical Support Analyst in
Hyderabad / Secunderabad
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Salary
1.0
Skill development
2.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 27 Jul 2022
Likes
The only benefit I would say is that your salary will be credited on time.
Dislikes
1. Salary is terrible compared to the same role in other organizations
2. No Growth - you'll not get any raise, even if you get promoted to higher roles
3. Poor management
4. Extreme pressure with lo learning.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 20 Sep 2024
Likes
I have joined as a fresher here but it is my one best experience. I am enjoying my job and the best support from my manager and team leads. I would strongly recommend people to join this company if they need a good opportunities for future.
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good
Dislikes
The only thing I don't like is the salary 😔.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Consultant in
Bangalore / Bengaluru
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
2.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 30 Jul 2024
Likes
Free Food( Breakfast, Lunch, Dinner, Mid Night Meals)
Free pick up and drop cab facility
Job security - Good
Dislikes
No healthy food
Poor Management
No Medical/ First Aid facility
No rest room for sick person
Skill development - Poor
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Associate in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 20 Jan 2025
Likes
Cab
Dislikes
Toucher and waste management
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Analyst in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Salary
3.0
Skill development
5.0
Job security
3.0
Promotions
2.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 07 Jan 2025
Likes
You get on time salary that’s the good thing
Job security - Excellent
Dislikes
Very bad work culture
Initially while hiring the information given is false
Team leaders don’t have any courtesy on team members they treat like slave
Process n call flows are to much work stress is more
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad
Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
4.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 28 Dec 2024
Likes
Communication development
Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good
Dislikes
Work life imbalance
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Consultant in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
3.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
3.0
Company culture
5.0
Work-life balance
posted on 24 Dec 2024
Likes
Job is secure
Salary - Excellent
Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent
Dislikes
Promotions and appraisal
Senior Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
2.0
Skill development
1.0
Job security
3.0
Promotions
1.0
Work satisfaction
2.0
Company culture
4.0
Work-life balance
posted on 15 Oct 2024
Likes
Incentives
Work-life balance - Good
Dislikes
No job security here
Skill development - Poor
Job security - Bad
Work satisfaction - Bad
Company culture - Poor
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Consultant in
Bangalore / Bengaluru
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 27 Sep 2024
Likes
Nothing is liked here
Dislikes
Everything is what I dislike and feel
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Technical Support Executive in
Hyderabad / Secunderabad
Full Time
·
Finance & Accounting - Other Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
3.0
Skill development
3.0
Job security
3.0
Promotions
3.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 19 Aug 2024
Likes
Work culture
Company culture - Excellent
Dislikes
Nothing to dislike.
Senior Consultant in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
4.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 09 Aug 2024
Likes
Work culture is good and salary benefits are not upto mark for freshers
Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Dislikes
Sufficient leaves will not allocate when there is a requirement. We've to always adjust with it.
Other IntouchCX Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Care Executive in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Salary
4.0
Skill development
1.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 22 Jan 2025
Likes
Company is offering good salary with cab.
Salary - Excellent
Skill development - Good
Company culture - Good
Work-life balance - Good
Dislikes
There is zero job security. They will remove you whever they want by telling that business requirements. First they will hire on their requirement season much more candidates more than requirement after the month is finished they will remove you without any notice period.
Job security - Bad
Executive in
Bangalore / Bengaluru
Full Time
·
Accounting & Taxation Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 13 Dec 2024
Likes
this is the number 1 third class Behaviour people, they know to call for interview and wait for whole day and the stupid operations manager such an uneducated people they are, they only do not know how to be professional and they are conducting interview.. such a shameless company with shameless people.. i tell people never step into this company and waste your time i think we need to complain this to labor court for sure.....Read More
Dislikes
Totally waste company with uneducated and unprofessional people...
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work related travel:This is a desk job.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
2.0
Work satisfaction
2.0
Company culture
5.0
Work-life balance
posted on 11 Dec 2024
Likes
Good
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work-life balance - Excellent
Dislikes
No Freedom like any Culutural activities will not be there, No Time gap rest jn between work Except 30 mins break
No Rest for employee
9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins
No more any Fun friday or Another Activities
No Festival Celebrations
No Bonus & nothing else
Work satisfaction - Poor
Company culture - Poor
Customer Care Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 11 Dec 2024
Likes
Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use.
Dislikes
Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Team Leader in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
2.0
Promotions
2.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 30 Nov 2024
Likes
Top management here are poison. they don't value talent they have their own perception and they keep on believing that.
Salary - Good
Dislikes
Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Other Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 29 Nov 2024
Likes
Nothing much about intouch except cab facility
Dislikes
Strict break timings
No consecutive weekoffs
Main aim to reach sales targets
They don't inform in training and interview but their motto is sales
Work pressure
No life balance ghost shifts
Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
2.0
Company culture
1.0
Work-life balance
posted on 27 Nov 2024
Likes
Salary on time ( even I laughed while writing this but I think it's serious)
Dislikes
If you think this situation cannot get even worse, the company will take it as a challenge!
Split weekoffs - 6th day
incentives are chump change
Need to change company name as PIP 247
they can remove you with in 2-4 weeks or less If needed when January starts
Use and throw.
No human values
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad
Work Details
Work policy:
With reason you can get Work from home.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Business Process Quality Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 27 Nov 2024
Likes
Nothing here no proper working culture
Dislikes
Work culture
No time management
No wellness
No friendly connections
No breaks
No proper communication tools
Poor infrastructure
Poor management tools and quality tools
Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Service Delivery Manager in
Bangalore / Bengaluru
Full Time
·
Service Delivery Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 23 Nov 2024
Likes
It’s Peaceful To Work, The Boss Is Very Kind And Joyful So, It’s Really Good!
Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
The Dislikes I Would Say The Working From Office Because The Office Is Really Far From My Place So Hopefully The Give Cabs From Routematic But Still It’s A Headache To Go Up And Down From My Place.
Work Details
Work policy:
First When I Joined It Was Work From Home, After Couple Of Months They Said To Work From Office Permanently.
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Assignment Manager in
Hyderabad / Secunderabad
Full Time
·
IT Security Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 20 Nov 2024
Likes
One of the best place I have worked. I love the work culture and environment of the company very much. Managers were always very encouraging and cooperative.
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Here are some elements of the previous role you can discuss: A role that isn't challenging you anymore. A reason you feel stagnant in your current position
People also ask about IntouchCX's Senior Technical Support Analysts
How is IntouchCX to work for?
IntouchCX is rated 2.4 out of 5, based on 2 reviews by employees on AmbitionBox.
IntouchCX is known for Work-life balance which is rated at the top and given a rating of 3.4. However, Skill development is rated the lowest at 1.4 and can be improved. To know first hand how it is like to work at IntouchCX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at IntouchCX?
According to AmbitionBox ratings, IntouchCX employees rate its salary and benefits as 1.9 out of 5. You can know more about IntouchCX Salaries at AmbitionBox
How is the work culture at IntouchCX?
Work culture is rated 2.3 at IntouchCX by 2 employees. While job security is rated 2.4 and work-life balance is rated 3.4 at IntouchCX. Read detailed reviews by employees of IntouchCX on AmbitionBox.